Juanita Sullivan
Porirua,Wellington
Summary
Adept in release team coordination and excellent communication. Enhanced deployment strategies, ensuring release met timelines and budget, boosting team productivity by fostering collaboration and knowledge sharing. Skilled in requirements gathering and adaptability, cross-functional team communication for seamless release execution. Diligent, and adaptable to dynamic company, customer, and project needs. Strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Positive attitude and commitment to continuous learning and growth.
Overview
28
28
years of professional experience
Work History
Release and Deployment Lead
Spark NZ
04.2019 - 09.2024
- Managed project risks and ensured timely resolution of issues, leading to successful deployments.
- Facilitated knowledge sharing sessions among team members aimed at enhancing overall expertise in managing complex deployments.
- Improved communication between cross-functional teams for seamless deployment execution.
- Identified process improvements and implemented best practices for continuous enhancement of deployment strategies.
- Analyzed data from past deployments to drive informed decision-making when planning new projects.
- Collaborated with stakeholders to gather requirements and develop detailed deployment plans.
- Monitored progress throughout each phase of deployment lifecycle, ensuring projects stayed on schedule and within budget constraints.
- Maintained thorough documentation of all aspects related to deployment projects, ensuring easy access to information for future reference and auditing purposes.
- Mentored team members on effective deployment techniques, resulting in increased productivity and team cohesion.
Application Support Analyst
Spark NZ
08.2010 - 04.2019
- Maintained strong relationships with vendors by providing exceptional service and communication throughout issue resolution process.
- Providing high quality support, advice, training and problem resolution to enable the correct use of several of the supported vendors in house applications.
- Participated in regular team meetings to discuss ongoing projects, share insights on best practices, and coordinate workload distribution among team members.
- Provided comprehensive training for users to ensure smooth adoption of new applications and features.
- Conducted and supported implementation delivery with client and internal departments.
- Supported end-users in navigating complex applications, guiding them through features and functions while troubleshooting issues as needed.
Service Desk Analyst
Department of Corrections
08.2004 - 09.2010
- Engaged in user support interactions via telephone, chat and email platforms.
- Served as the primary point of contact for all IT-related queries within the organization, directing users to appropriate resources when necessary.
- Enhanced customer satisfaction by providing timely, accurate, and empathetic support.
- Collaborated with IT teams to resolve complex issues, ensuring minimal downtime for end-user.
- Escalated critical incidents appropriately while maintaining clear communication throughout resolution process.
- Maintained detailed documentation of incidents and resolutions, aiding future troubleshooting efforts.
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
- Managed high-volume ticket queues efficiently, prioritizing urgent requests for prompt attention.
- Resolved common user concerns by utilizing preset issue resolution scripts.
- Assisted in training new team members on service desk procedures, tools, and best practices.
- Provided after-hours support as needed to minimize business impact during downtime events.
- Participated in IT projects as needed, providing valuable input from a service desk perspective to ensure seamless integration with existing systems.
Administrative Manager
Department of Corrections
03.1997 - 02.2004
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Managed office schedules and coordinated meetings for a team of 15.
- Organizing travel and accommodation for all staff for regional and annual conferences.
- Organizing the training for other executive offices around the country so they can then become the SME for their respective office.
Education
Mana College
Porirua, NZSkills
- Reliability
- Excellent Communication
- Project Team Coordination
- Active Listening
- Adaptability and Flexibility
- Requirements Gathering
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Effective Communication
Timeline
Release and Deployment Lead
Spark NZ
04.2019 - 09.2024
Application Support Analyst
Spark NZ
08.2010 - 04.2019
Service Desk Analyst
Department of Corrections
08.2004 - 09.2010
Administrative Manager
Department of Corrections
03.1997 - 02.2004
Mana College
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