Jubeth Marie Pakan
Newmarket,AUK
Summary
Experienced office management professional with more than 6 (six) years in administrative support and customer service. Focused on going above and beyond to support teams and serve customers. Works well independently to handle assigned tasks. Reliable, can multitask, able to quickly grasp new concepts, and computer literate. Seeking new career challenges and professional development.
Overview
10
10
years of professional experience
Work History
Self-Employed
Doha Qrafters
04.2021 - 06.2023
- Manage recording all orders and forwarding them to the supplier
- Keeping customer records updated and accurate
- Contacting customers to arrange delivery or pickups
- Tracking of shipments and raising concerns if any delay occurs
- Ensure the delivery of products is on time and as per schedule
- Processing complaints, price discrepancies, damages, or losses with the supplier
- Perform continuous product research for new items
- Respond to all customer messages and phone queries
- Create and manage online advertisements
- Build product listings and post them on different social media platforms
- Facilitated inventory control and management of stocks
- Build relationships with customers to increase the likelihood of repeat orders
- Oversee accounting and cash flow of monthly operations
- Streamlining the sales procedures and customer service.
Self-Employed
Deliqacy
06.2020 - 12.2020
- In command of the preparation and baking of sweet products
- Records all orders and develops delivery routes
- Keeping customer records updated and accurate
- Contacting customers to arrange delivery or pickups
- Ensure the delivery of edibles is on time and as per schedule
- Respond to all customer messages and phone queries
- Create and manage online advertisements
- Develop product listings and post them on different social media platforms
- Facilitate inventory control and management of ingredients and materials
- Build relationships with customers to increase the likelihood of repeat orders
- Handle accounting and cash flow of monthly operations.
Admin Coordinator
Bounce Fitness
10.2015 - 06.2017
- Primary contact for general inquiry of clients of the company's services, and schedule of activities
- Supervise group activities of all properties and locations
- Develop schedules of group activities each term
- Receive, assist, and process client applications for classes
- Maintain a close relationship with clients and instructors by promptly attending to their concerns and complaints
- Create and manage client records and documentation using a business management application
- Accountable for the monthly reconciliation of cash flow, petty cash, and expenses
- Supervise the service level agreements of contracted coaches
- Draft monthly financial reports and payroll for all trainers and instructors
- Maintain an orderly filing system of receipts and manual reports
- Assist instructors with their respective class schedules and queries
- Assist in the planning and implementation of fitness programs and special activities
- Provide administrative support to management and report directly to the country manager
- Assist the HR department in posting vacancies, obtaining CVs, and sorting qualified applicants
- Endorse qualified instructor candidates with the HR department
- Attend regular meetings to discuss updates on operations.
- Completed monthly payroll for 10 part-time trainers.
Cashier
Midas Furniture
08.2013 - 09.2015
- Accountable for operating the showroom's point of sale system
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Committed to providing excellent customer service and satisfaction
- Handle customer concerns, exchanges, returns, and claims
- Ensure exact cash float control and reconciliation
- Assist in stocking shelves, rotating merchandise, and marking prices
- Understand the benefits and features of the products being sold
- Manage and maintain applicable paperwork and records
- Mentored new staff members
- Maintain knowledge of store inventory and sales activities
- Demonstrate products and show customers how to maximize their features
- Actively engaging with customers to close sales and achieve monthly targets
- Provide choices to customers including discount prices, credit terms, accurate sales contracts, quotations, and estimated time of delivery schedules, and discuss warranties.
Education
Bachelor of Science in Information Technology -
Notre Dame of Marbel University
Koronadal, Philippines05.2010
Skills
- Dedicated, fast learner, and easily understands instructions
- Independent as well as thrive in a team environment
- Customer service oriented
- Communication and interpersonal skills
- Attention to detail
- Organizational and time management skills
- Flexible and able to perform a range of roles, including front desk reception, payroll, and HR support
- Operations management
- Ability to quickly adapt to and master new software and applications
- Business Management Systems
- MS Office
Timeline
Self-Employed
Doha Qrafters
04.2021 - 06.2023
Self-Employed
Deliqacy
06.2020 - 12.2020
Admin Coordinator
Bounce Fitness
10.2015 - 06.2017
Cashier
Midas Furniture
08.2013 - 09.2015
Bachelor of Science in Information Technology -
Notre Dame of Marbel University
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