Jude Prakash Raj
Waikato,Hamilton
Summary
To be successful in my career, I need to sharpen my skills in my work area. Enriching public relations and being a successful team member require hard work, dedication, effective communication, and coordination with everyone. It is important to be very enthusiastic in any work, and to succeed in team management. Dedicated and adaptable professional with a proactive attitude, and the ability to learn quickly. Strong work ethic, and effective communication skills. Eager to contribute to a dynamic team, and support organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Checkout Supervisor
Pak n save
Waikato, Hamilton
09.2024 - Current
- Monitor cashier performance to ensure accuracy and efficiency.
- Handle customer inquiries, complaints, and escalated issues to maintain a positive shopping experience.
- Enforce company policies, procedures, and guidelines at the checkout.
- Oversee the correct scanning, bagging and handling of products by cashiers.
- Resolve customer concerns in a timely and professional manner.
- Verified customer age requirement for alcohol or tobacco purchases.
- Provided feedback to management regarding employee performance issues.
- Assisted with customer requests and answered questions to improve satisfaction.
- Ensure checkout areas are clean, organized, and properly stocked while managing queue flow during busy times.
Checkout Operator
Pak n save
Waikato, Hamilton
02.2024 - Current
- Greet customers, handle inquiries and provide assistance with purchases.
- Resolve any customer complaints or escalate issues to supervisors when needed.
Scan and process items quickly and accurately. - Handle various payment methods, including cash, credit cards, and digital payments.
- Issue receipts, and provide correct change.
- Assist with packaging and ensuring the proper handling of goods, especially delicate or perishable items.
- Keep the checkout area clean, including shelves, bags, and other supplies.
- Boosted customer satisfaction levels by going the extra mile to personalize service for each customer.
- Handled cash, card, check, gift card and coupon transactions for customer purchases.
Finance Internship
Blue Dart Aviation Limited
Tamil Nadu (India), Chennai
12.2018 - 01.2019
- Oversee invoice, bookkeeping, inventory, and taxation functions.
- Maintained accurate financial records, recorded transactions, and updated ledgers.
- Ensured compliance with accounting policies and procedures.
- Assisted in tax preparation and compliance activities.
- Maintained positive working relationship with fellow staff and management.
- Collaborated with team members and departments for financial information.
- Participated in training sessions to enhance accounting skills.
Education
MMS - Accounting
University of Waikato
Hamilton, NZ04-2025
M.COM -
University of Madras
Chennai, India04-2023
B.COM -
Loyola College
Chennai, India04-2020
Skills
- Customer service
- Problem solving
- Time management
- Cash handling expertise
- Workplace safety
- Verbal and written communication
- Employee performance evaluation
- Store opening and closing procedures
- Customer complaint handling
- Till counting
- Teamwork and collaboration
Languages
English
Professional
Tamil
Professional
Certification
- Advanced Excel & Macros (FITA Academy)
- Typewriting English (Junior Grade) Government of Tamil Nadu Department of Technical Education
- Certificate in Spreadsheet Modeling & Computerized Financial Accounting Loyola Institute Of Business Administration
Timeline
Checkout Supervisor
Pak n save
09.2024 - Current
Checkout Operator
Pak n save
02.2024 - Current
Finance Internship
Blue Dart Aviation Limited
12.2018 - 01.2019
MMS - Accounting
University of Waikato
M.COM -
University of Madras
B.COM -
Loyola College
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