Judith Dobozy
Summary
Bachelor Degree in Business Management and proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales.
Enthusiastic management professional with demonstrated success supervising staff and building teams. Skilled in solving complicated issues and making proactive operational changes.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Wanderlustnz
Tauranga, BOP
12.2021 - 09.2024
- Increased sales by driving operational efficiencies and building excellent customer rapport
- Reviewed sales and gross profit reports to determine options for increasing market growth
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
- Monitored security and handled incidents calmly
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
Booking Quality Specialist
Trinity Wharf Hotel
Tauranga
06.2020 - 01.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out daily duties accurately and efficiently
- Worked flexible hours; weekend, and holiday shifts
- Proved successful working within tight deadlines and fast-paced atmosphere
- Reservation management
- Front desk operation
- Guest management and interaction
- Maintain guest amenities and stationary levels
Sales Assistant
Patricia Pepe
Palma, Spain
06.2018 - 03.2020
- Assisted customers with prompt and polite support in-person and via telephone
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Organise small store events
- Writing weekly sales reports
- Assist in training new employees
- Ordering and stock take
- Inventory
Customer Relationship Officer
Porta Holiday
Palma, Spain
07.2017 - 06.2018
- Reservation management for holiday rental
- Mediate rental contract between landlord/owner and customers
- Incident management
- Answered calls and emails addressing customer inquiries, solving problems and providing product information.
Customer Service Agent
Iberostar Hotels & Resorts
Palma
05.2017 - 11.2017
- Customer service in English, Spanish and German regarding all Iberostar Hotels and Resorts in Europe and Cuba
- Answering a high volume of phone calls and E- mails in three languages
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Reservation Management
Education
Bachelor Of Arts - Business Management in Tourism, Hotel And Event
University Of Applied Science
Germany, Mittweida 2017
Certificate Of Personal Training -
Fit Futures Academy
Auckland 2019
undefined
02.2017
Skills
- Managing Multiple Priorities
- Managing Operations and Efficiency
- Administration and Reporting
- Recruiting and Interviewing
- Positive attitude
- Teamwork
- Self- management
- Willingness to learn
- Ability to work under pressure
- Conflict resolution
- Flexibility and Adaptability
- Planning and coordinating
Languages
German (native)
English (professional working)
Spanish (professional working)
Timeline
Assistant Manager
Wanderlustnz
12.2021 - 09.2024
Booking Quality Specialist
Trinity Wharf Hotel
06.2020 - 01.2022
Sales Assistant
Patricia Pepe
06.2018 - 03.2020
Customer Relationship Officer
Porta Holiday
07.2017 - 06.2018
Customer Service Agent
Iberostar Hotels & Resorts
05.2017 - 11.2017
Bachelor Of Arts - Business Management in Tourism, Hotel And Event
University Of Applied Science
Certificate Of Personal Training -
Fit Futures Academy