Store Manager
ECM Music
Manukau, Manukau
- Developed relationships with suppliers to negotiate better prices.
- Created weekly work schedules for store personnel.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Managed daily banking activities such as deposits and withdrawals.
- Developed strategies to maximize sales and profitability.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Updated POS system with new products and promotional offers.
- Ensured compliance with safety regulations and company policies.
- Identified opportunities for cost savings through waste reduction initiatives.
- Assessed operational efficiency of the store's departments.
- Organized promotional events to increase product awareness.
- Prepared monthly reports on sales figures, expenses, profits.
- Implemented efficient systems for tracking stock movement.
- Established customer service standards and monitored staff compliance.
- Monitored inventory levels and placed orders to restock shelves.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Monitored employee performance and identified performance gaps for corrective action.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Trained and mentored associates to teach daily tasks and procedures.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Updated and maintained store signage and displays.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Monitored progress by establishing plans, budgets and measuring results.
- Resolved customer complaints in a timely manner while maintaining a high level of professionalism.
- Performed cashier duties such as ringing up sales, processing payments, and issuing refunds and exchanges.
- Trained new employees on proper customer service techniques, register operations, merchandising standards, safety protocols.
- Processed returns and exchanges according to established company guidelines.
- Provided product knowledge to customers on items such as features, pricing, availability and care instructions.
- Managed opening and closing procedures such as setting alarms and counting money in registers.
- Maintained accurate records of sales, returns and exchanges.
- Verified accuracy of daily deposits before submitting them for deposit into bank accounts.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
