Judy John Xavier

• Assist with daily operations at the op shop, including sorting and displaying donated items, ensuring a well-organized and welcoming shopping environment

• Provide excellent customer service by greeting customers, answering inquiries, and assisting with purchases to enhance the shopping experience

• Support the team in managing inventory, pricing items, and maintaining cleanliness and orderliness of the shop

• Develop strong teamwork and organizational skills by participating in various shop functions and events

• Assisted the recreational therapist during group activities
• Supported residents during physiotherapy sessions
• Provided mealtime assistance for seniors requiring complete support
• Accompanied residents for evening walks or wheelchair rides, engaging in conversation
• Served evening tea and snacks
• Assisted residents with personal grooming sessions, offering support as needed
• Offered emotional support and engaged in conversation to ensure residents felt attended to

• Assisted the project manager in developing key project management documents, including budgets, schedules, scope statements, and project plans
• Coordinated with departments such as HR, Finance, and Administration to ensure seamless project operations, acting as a liaison between project teams and clients to facilitate resource allocation and address requirements
• Established new projects by creating and updating workflows and resource schedules, ensuring all documentation met project specifications
• Maintained a comprehensive database of Statements of Work (SOW) and Master Service Agreements (MSA), ensuring compliance with company guidelines. Supported internal audits by preparing and presenting relevant documentation
• Gained hands-on experience with HCL’s project management applications, generating monthly productivity and resource utilisation reports, and updating data in SharePoint for management reviews
• Organised project meetings, prepared minutes, tracked action items, and ensured timely delivery of project milestones, providing regular updates to stakeholders
• Assisted with financial and operational data analysis, comparing revenue reports and highlighting variances to management, while collaborating with finance to prepare monthly billing report
• Monitored daily task aging, following up with teams to ensure project completion, and calculated quarterly resource utilisation to optimise allocation
• Contributed to project value creation by generating reports for Operations Managers, managing the project SharePoint portal, and supporting knowledge sharing through monthly newsletters
• Conducted internal IT security audits, ensuring compliance with access control protocols, including onboarding and offboarding processes
• Managed employee onboarding and training resources, coordinating with delivery unit heads to prepare presentations for management reviews and training sessions
• Demonstrated exceptional communication, negotiation, and relationship management skills

• Delivered technical support to US clients for Microsoft XP and Vista operating systems
• Managed operating system installations, application software, and driver setups on laptops and desktops
• Conducted data backup and recovery and provided support for MS Office and Outlook configurations
• Configured LAN, workgroup, and domain connectivity
• Maintained comprehensive documentation of customer interactions, ensuring seamless handoff between support staff

• Managed technical support for US customers with Dell desktops, handling escalation calls
• Provided hardware and software troubleshooting and step-by-step guidance to customers for resolving hardware issues
• Documented and facilitated the shipment of replacement hardware in the USA
• Recognised as the highest C-Sat generator and awarded Best Technician for the Quarter