Judy Maingi
Summary
Dynamic Client Relationship Manager with experience in sales and service roles for multinational organizations. Driving top-quality customer experience and satisfaction through deploying voice of the client (VOC) expertise. Building and retaining long-term relationships by establishing positive, productive and routine communications. Personable Customer Relations leader driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution, improving customer satisfaction ratings. Demonstrated success in utilizing current technologies to broaden access between customer and organization and improve response time.
Overview
16
16
years of professional experience
Work History
Client Relationship Manager
MEB BANK
01.2022 - 12.2023
- Created training guides and in-person and online training courses to improve customer user experience in CRM environment.
- Made customers aware of current and new programs and services.
- Fostered customer trust by addressing concerns and needs using targeted problem-solving.
- Directed sales support staff in administrative tasks to help sales reps close deals.
Premier Client Manager
National Bank
01.2009 - 12.2021
- Managed accounts to retain existing relationships and grow share of business.
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Scheduled and attended meetings with clients and prospective clients as requested.
Client Service Account Executive
G4S Secure Solutions
01.2008 - 12.2008
- Inbound and Outbound calls handling
- Facilitated business by implementing practical networking techniques.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Streamlined communication channels, resulting in improved client relationship management.
- Accepted and processed payments, updated accounts and issued receipts.
- Resolved complex issues through effective problem-solving techniques while maintaining a professional demeanour at all times.
Education
Bachelor of Arts - Commerce
DAYSTAR UNIVERSITY
KENYA06.2008
Skills
- Relationship cultivation and retention
- Interpersonal and client communications
- Customer Complaint Resolution
- Consultative support
- CRM Systems and software expertise
- Customer Portfolio Management
- Market intelligence
- Time Management
Languages
English
Native or Bilingual
Swahili
Native or Bilingual
Timeline
Client Relationship Manager
MEB BANK
01.2022 - 12.2023
Premier Client Manager
National Bank
01.2009 - 12.2021
Client Service Account Executive
G4S Secure Solutions
01.2008 - 12.2008
Bachelor of Arts - Commerce
DAYSTAR UNIVERSITY
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