Jueun Kim
Auckland
Summary
I have gained extensive experience working in various departments of several luxury hotels, including reservations, front desk, guest services, and concierge. Through these roles, I have honed a wide range of skills and handled numerous responsibilities, always prioritizing guest satisfaction. I am adept at managing guest complaints and providing top-notch service to ensure a memorable stay for all visitors.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Mondrian Seoul Itaewon
05.2023 - 05.2024
- Guest Check-In/Check-Out: Process arrivals and departures
- Reservations Management: Handle bookings and cancellations
- Customer Service: Assist guests and resolve issues
- Administrative Tasks: Manage payments and maintain records
- Served in a front desk role, providing exceptional guest services and assisting with concierge duties
Guest Service Center Agent
Grand Josun Jeju
10.2022 - 03.2023
- Welcoming guests on the phone or Email
- Managed approximately 80-100 incoming calls and emails per day from guests
- Making and updating reservations in the booking system (OPERA)
Reservations Agent
Resorts World Jeju
07.2022 - 10.2022
- Checking for room availability
- Using computer systems to make reservations (OPERA)
- Up selling services and products to customers (4 different hotel properties)
Waitress
Italian Restaurant
02.2021 - 06.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts
Education
Bachelor - Tourism Management
Dong-a University
Busan, South Korea02.2021
Skills
- Opera
- Cash Handling
- Hospitality service expertise
- Guest Relations
- Communication
- Problem-solving skills
- Up selling
Languages
English
Full Professional
Korean
Native or Bilingual
Japanese
Elementary
Chinese (Mandarin)
Elementary
Timeline
Front Desk Agent
Mondrian Seoul Itaewon
05.2023 - 05.2024
Guest Service Center Agent
Grand Josun Jeju
10.2022 - 03.2023
Reservations Agent
Resorts World Jeju
07.2022 - 10.2022
Waitress
Italian Restaurant
02.2021 - 06.2022
Bachelor - Tourism Management
Dong-a University
Similar Profiles
Jueun KimJueun Kim
Front Desk Agent at Mondrian Seoul ItaewonFront Desk Agent at Mondrian Seoul Itaewon
SEYUN HANSEYUN HAN
Barista/Cashier at Starbucks Itaewon StoreBarista/Cashier at Starbucks Itaewon Store
Nicoly Miyuki MercadoNicoly Miyuki Mercado
VIP Manager/Pool Server at Mondrian South Beach HotelVIP Manager/Pool Server at Mondrian South Beach Hotel