Juhi Mangukiya
Tauranga
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Pitapit
Bayfair Mall, Mount Mauganui
07.2023 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Crew Team Member
Pitapit
Cameron Road, Tauranga
09.2022 - 08.2023
- Assisted customers with orders and inquiries.
- Organized stockroom shelves to maximize space efficiency.
- Maintained cleanliness of store by sweeping, mopping, and dusting surfaces.
- Greeted customers in a friendly manner upon entering the store.
- Restocked items on shelves as needed.
- Operated cash register accurately and efficiently.
- Answered customer questions regarding product features, pricing, availability.
- Provided excellent customer service at all times.
- Processed merchandise returns and exchanges according to company policies.
- Performed store opening and closing procedures as directed by management team.
- Collaborated with other crew members to complete tasks quickly and efficiently.
- Reported any maintenance issues immediately to supervisor or manager.
- Monitored expiration dates of food products.
- Cleaned work areas regularly throughout shift.
Education
Bachelor of Commerce - Accountants
India
India01-2015
Skills
- Customer Service And Satisfaction
- Employee Supervision And Motivation
- Employee Supervision
- Customer Assistance
- Staff Scheduling
- Store Opening And Closing Procedures
- Effective Selling Strategies
- Resolving Complaints
Languages
English
Professional
Hindi
Native/ Bilingual
Gujarati
Native/ Bilingual
Affiliations
- sketching and Canvas painting
- Art and crafts
Certification
- Certificate of Accountants
References
References available upon request.
Timeline
Assistant Store Manager
Pitapit
07.2023 - Current
Crew Team Member
Pitapit
09.2022 - 08.2023
Bachelor of Commerce - Accountants
India
- Certificate of Accountants
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