Hi, I’m
JUHI JITENDRABHAI PATEL
Mt Roskill,Auckland
Summary
I am very determined and highly motivated person. I can see things in perspective, and I am easy going person to work with. I am an optimist but also realistic and I cope well under pressure. I am very good at finding solutions to problems and I relish a challenge. Over the next few years, I would like to develop my skills, take on extra responsibility and see myself advancing to the next level.
Overview
12
years of professional experience
Work History
Woolworths
Night Shift Filler
2024.05 - Current (2 education.years_Label & 1 education.month_Label)
Countdown Paeroa
Night fill Assistant & Check out operator
2019.11 - 2022.06 (2 education.years_Label & 7 education.months_Label)
Job overview
- Keeping shelves stocked as per the standard
- Maintain high standard of cleanliness in store
- Full fill the daily task as per managers goals for maintain high standard
- Complies with HSSE (Health, Safety, Security and Environment)
Super Clearance (Dev Trading Ltd)
Customer service representative
2018.12 - 2022.04 (3 education.years_Label & 4 education.months_Label)
Z energy
Customer Service Representative
2017.11 - 2018.11 (1 education.year_Label)
Job overview
- Provides quality customer service at the console
- Conducts housekeeping and merchandising checks
- Secures cash and managers the shift balance
- Complies with HSSE (Health, Safety, Security and Environment) and food safety Standards
- Handles customer/supplier complaints efficiently and in a friendly manner
- Promotes Fly Buys
- Develops and maintains great working relationship with all site staff members, Site leader, operations managers, Food & Coffee manager and retailer
- Is always looking for ways to improve our processes for the benefit of both staff and customers
- Completes other tasks on site when required
- Promotes all deals and promotions to customers in a fast friendly and hassle-free manner
McDonalds
Crew
2017.07 - 2017.11 (4 education.months_Label)
Job overview
- Following QSC standard (QUALITY, SERVICE, CLEANLINESS)
- Delivering fast, friendly, and accurate service to all customers
- Attending to customers need as primary focus
- Attempt to resolve simple customer inquires
- Helping to achieve shift target and goals
- Maximise the sales with promotions
Vodafone Store
Assistant Retail
2014.03 - 2016.03 (2 education.years_Label)
Job overview
- Attended walk-in customers
- Identify customer needs, offer the most appropriate solutions, and overcome objections
- Educate customers on products and services
- Assist customers with service and billing requests
- Maximize sales profitability by focusing on key business initiatives or promotions
- Meet established sales objectives
- Build new customer accounts in company databases/billing systems
- Handle escalated or sensitive customer issues as needed
- Promote sales and services of company products
Aegis
Customer Service Executive (inbound call centre)
2013.06 - 2013.12 (6 education.months_Label)
Job overview
- Assisted customers with their queries and problems by phone
- Research required information using available resources
- Manage and resolve customer complaints
- Provide customers with product and service information
- Identify and escalate priority issues
- Route calls to appropriate resource
- Follow up customer calls where necessary
- Document all call information according to standard operating procedures
- Complete call logs
- Produce call reports
- Achieved set targets
Education
Sikkim Manipal University
Master Of Business Administration from Marketing Management
01.2013
S.N.D.T UniversityMumbai
Bachelor of Management Studies from Marketing & HRM
01.2011
Gujarat UniversityAhmedabad
Higher Secondary Certificate
01.2008
Skills
- Safety awareness
- Cleanliness and hygiene
- Efficient stocking
- Heavy lifting
- Merchandising techniques
- Product rotation
- Workplace collaboration
- Maintaining records
- Effective problem solving
- Documentation skills
- Safety
- Time management
- Shelving of products
- Teamwork and collaboration
- Quick learner
- Customer service
- Motivated team player
- Product restocking
- Customer relationships
- Cash register operations
- Critical thinking
- Inventory recordkeeping
- Product packaging
- Stocking
- Sales support
- Payment processing
- Retail merchandising
Timeline
Night Shift Filler
Woolworths
2024.05 - Current (2 education.years_Label & 1 education.month_Label)
Night fill Assistant & Check out operator
Countdown Paeroa
2019.11 - 2022.06 (2 education.years_Label & 7 education.months_Label)
Customer service representative
Super Clearance (Dev Trading Ltd)
2018.12 - 2022.04 (3 education.years_Label & 4 education.months_Label)
Customer Service Representative
Z energy
2017.11 - 2018.11 (1 education.year_Label)
Crew
McDonalds
2017.07 - 2017.11 (4 education.months_Label)
Assistant Retail
Vodafone Store
2014.03 - 2016.03 (2 education.years_Label)
Customer Service Executive (inbound call centre)
Aegis
2013.06 - 2013.12 (6 education.months_Label)
Sikkim Manipal University
Master Of Business Administration from Marketing Management
S.N.D.T University
Bachelor of Management Studies from Marketing & HRM
Gujarat University
Higher Secondary Certificate