Juiel Thompson
Tokoroa
Summary
I am a honest, reliable and motivated young person. I take pride in all my work do all tasks given to me to the very best of my ability. I do what is required of me to achieve my goals as that is important to me. I enjoy working in a group or team environment to complete shared tasks and also have the ability to work independently.
I have a very multi-diverse personality, work really well with different ethnic groups & a very proud Pacific Islander and Maori person therefore anything I do is to give back to my people.
My family, both nuclear and extended, are very important to me. They support me in all that I do and they are the inspiration behind my achievements and independent attitude.
Overview
7
7
years of professional experience
Work History
Whanau Support Worker
Tokoroa Council Of Social Services
11.2023 - Current
- Enhanced family stability by providing comprehensive support and resources tailored to individual needs.
- Connected families with community resources such as housing assistance, financial aid programs, and educational opportunities.
- Strengthened families'' resilience through crisis intervention, counseling, and referral services.
- Developed strong rapport with clients, fostering trust necessary for effective intervention.
- Assisted families in navigating complex social service systems, advocating for their rights and accessing essential services.
- Collaborated with multidisciplinary teams to ensure the provision of holistic care for families in need.
- Maintained accurate case documentation, ensuring timely reporting to supervisors and compliance with agency requirements.
- Implemented evidence-based interventions designed to reduce risk factors associated with child abuse or neglect.
- Conducted thorough assessments of family dynamics and needs, developing detailed case plans to address challenges effectively.
- Empowered parents to create nurturing home environments by sharing best practices in positive discipline techniques.
- Monitored progress of families under my supervision, adjusting interventions as needed to achieve desired outcomes.
- Visited home environments to help clients develop comprehensive life, technical and job skills.
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
Reservations Supervisor
Tamanu Beach Resort
12.2021 - 03.2023
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
- Scheduled and monitored sales team members' workloads to meet customer needs.
- Communicated best practices among on-site and external personnel to align efforts and goals.
Paint Expert
Bunnings Trade
04.2020 - 04.2021
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Identified issues, analyzed information and provided solutions to problems.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Used coordination and planning skills to achieve results according to schedule.
- Eliminated downtime and maximized revenue by providing top project quality control.
Cashier
Tokoroa Mc Donalds
12.2018 - 12.2019
- Helped customers complete purchases, locate items and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Greeted over 50 patients per day.
- Collected and authorized payments of guests.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Receptionist
Tamanu Beach Resort
07.2017 - 12.2018
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone or postal mail.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept accounts in balance and ran daily reports to verify totals.
- Entered customer data into room system and updated information whenever patrons changed rooms.
Education
Bachelor's of Social Science - Pacific & Maori And Indigenous Studies
University of Waikato
Hamilton, WKO11.2023
NCEA Level 3 Endorsed With Excellence -
Forest View High School
12.2018
Araura College
Aitutaki, Cook Islands12.2017
Skills
- Paint stripping expertise
- Painting expertise
- Home health care expertise
- Cash Handling
- Honest and Ethical
Interpersonal
- Confident and skilled in managing and leading a large team and getting the best from them
- Training new Staff
- Sales and Customer Service Experience
Personal Management
- Initiative and ability to take responsibility, make decisions and achieve good results
- Planning, organizing and time management
- Pays attention to details
- Experience in implementing branding and advertising
Communication
- Fluent in English, Cook Islands Māori & Te Reo Māori (Bilingual)
- Strong level of verbal and written communication skills, demonstrated in current and past employment
- Fluent in both English and Cooks Islands Maori – Bilingual
- Keeping up to date with technology and dedicated to working in any chosen industry
Practical
- Administration skills and experience developed in employment
- Physically active and healthy
- Multitasking and Prioritization
- Computer Proficiency
- Behavioral support
- Professional boundaries
- Self-awareness
- Community Resources
- Client Advocacy
- Role Modeling
- Care plan intervention
- Multicultural Sensitivity
- Crisis Intervention
- Case Management
- Interagency collaboration
- Family case plans
Language
Fluent in Cook Islands Maori & English
Drivers License
Full Drivers License
Timeline
Whanau Support Worker
Tokoroa Council Of Social Services
11.2023 - Current
Reservations Supervisor
Tamanu Beach Resort
12.2021 - 03.2023
Paint Expert
Bunnings Trade
04.2020 - 04.2021
Cashier
Tokoroa Mc Donalds
12.2018 - 12.2019
Receptionist
Tamanu Beach Resort
07.2017 - 12.2018
Bachelor's of Social Science - Pacific & Maori And Indigenous Studies
University of Waikato
NCEA Level 3 Endorsed With Excellence -
Forest View High School
Araura College
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