Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

JULIA BOLOTBAEVA

Auckland,New Zealand

Summary

Dynamic business leader with over 15 years of experience in optimizing daily operations and driving organizational success. Proven track record as an effective liaison for key clients and external stakeholders, fostering strong relationships that enhance collaboration. Expertise in streamlining processes to boost efficiency and productivity while maintaining a strong focus on safety across diverse business lines. Committed to cultivating an engaged and motivated team dedicated to delivering exceptional customer satisfaction, supported by strong analytical skills and effective communication.

Overview

15
15
years of professional experience
7
7
years of post-secondary education

Work History

Guest Relations Manager

CBRE/Macquaire
10.2022 - Current
  • Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
  • Evaluated facility operations and personnel for safety and health regulations compliance.
  • Manage budgets, staffing, and operational KPIs to drive performance and efficiency.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.

Executive Assistant/FM Coordinator

NZ Heart Foundation Auckland
07.2021 - 10.2022
  • Processed travel expenses and reimbursements for executive team and senior management group
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president
  • Coordinated events and worked on ad hoc projects.
  • Ensure compliance with health & safety, risk management, and operational standards.
  • Handled confidential and sensitive information with discretion and tact.
  • Streamlined communication between departments, enhancing information flow and collaboration.

Operations Manager (Contract)

SPARKLE MASTER DRY CLEANERS
06.2020 - 05.2021
  • Lead, coach, and develop a high-performing team to deliver exceptional customer service.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines
  • Writing and implementing training material to achieve compliance with Health and Safety 2015 Act and other relevant regulatory frameworks to ensure compliance with health & safety, risk management, and operational standards.

Operations Manager

SKYCITY Entertainment Group
01.2011 - 05.2020
  • Manage budgeting, ordering, delivery, distribution, maintenance, and control of all uniforms supplied to over 3,000 uniform staff from all departments within Group including Casino, SKYCITY Hotel and Grand Hotel as well as all various restaurants and outlets
  • Collaborate with the Executive Team and other department heads on strategic planning and continuous improvement.
  • Staff management including hiring and performance management
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance
  • Developed and implemented high-quality work environment as measured through employee satisfaction ratings.

Project Manager (Secondment Role)

SKYCITY Entertainment Group
01.2019 - 01.2020
  • Managed SKYCITY staff carpark related issues post NZ International Convention Centre fire (over 1000 staff)
  • Identified plans and resources required to meet project goals and objectives
  • Managed projects from procurement to commission
  • Developed and initiated projects, managed costs, and monitored performance
  • Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders
  • Fostered relationships with vendors to promote positive working relationships.

Education

Core Certificate - Facilities Management

CBRE
09.2023 - 04.2024

Master of Business - Human Resource Management And Health And Safety

Auckland University of Technology
02.2014 - 04.2018

Graduate Diploma - Business

Auckland University of Technology
02.2012 - 12.2013

Skills

  • Strong leadership and people management
  • Excellent communication, problem-solving
  • Facility Management
  • Workflow Optimization
  • Stakeholder Relations
  • Budget Development and Management
  • Customer Service Expertise

LANGUAGES

Russian
Native or Bilingual

Timeline

Core Certificate - Facilities Management

CBRE
09.2023 - 04.2024

Guest Relations Manager

CBRE/Macquaire
10.2022 - Current

Executive Assistant/FM Coordinator

NZ Heart Foundation Auckland
07.2021 - 10.2022

Operations Manager (Contract)

SPARKLE MASTER DRY CLEANERS
06.2020 - 05.2021

Project Manager (Secondment Role)

SKYCITY Entertainment Group
01.2019 - 01.2020

Master of Business - Human Resource Management And Health And Safety

Auckland University of Technology
02.2014 - 04.2018

Graduate Diploma - Business

Auckland University of Technology
02.2012 - 12.2013

Operations Manager

SKYCITY Entertainment Group
01.2011 - 05.2020
JULIA BOLOTBAEVA