JULIA BOLOTBAEVA
Auckland,New Zealand
Summary
Dynamic business leader with over 15 years of experience in optimizing daily operations and driving organizational success. Proven track record as an effective liaison for key clients and external stakeholders, fostering strong relationships that enhance collaboration. Expertise in streamlining processes to boost efficiency and productivity while maintaining a strong focus on safety across diverse business lines. Committed to cultivating an engaged and motivated team dedicated to delivering exceptional customer satisfaction, supported by strong analytical skills and effective communication.
Overview
15
15
years of professional experience
Work History
Guest Relations Manager
CBRE
10.2022 - Current
- Monitored guest feedback, using to improve service and departmental operations.
- Oversaw regulated greeting and internal processing of guests upon arrival.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Developed and implemented strategies to uphold safety and security of guests.
- Maintained inventory and ordered supplies to keep facility resources readily available.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
- Conducted inspections of facility grounds, external structure, systems, and equipment.
- Coordinated with kitchen or catering staff on delivery, timing, and service style of food.
Executive Assistant/Receptionist/Logistics Coordinator
NZ Heart Foundation Auckland
07.2021 - 10.2022
- Organized and coordinated conferences and monthly meetings
- Processed travel expenses and reimbursements for executive team and senior management group
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president
- Coordinated events and worked on ad hoc projects.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
Operations Manager
SPARKLE MASTER DRY CLEANERS
06.2020 - 05.2021
- Assisting with staff management including labour cost and weekly rostering
- Identified and resolved unauthorized, unsafe or ineffective practices
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines
- Writing and implementing training material to achieve compliance with Health and Safety 2015 Act and other relevant regulatory frameworks.
Project Manager
SKYCITY Entertainment Group
01.2019 - 01.2020
- Managed SKYCITY staff carpark related issues post NZ International Convention Centre fire (over 1000 staff)
- Identified plans and resources required to meet project goals and objectives
- Managed projects from procurement to commission
- Developed and initiated projects, managed costs, and monitored performance
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders
- Fostered relationships with vendors to promote positive working relationships.
Operations Manager
SKYCITY Entertainment Group
01.2011 - 01.2019
- Manage budgeting, ordering, delivery, distribution, maintenance, and control of all uniforms supplied to over 3,000 uniform staff from all departments within Group including Casino, SKYCITY Hotel and Grand Hotel as well as all various restaurants and outlets
- Staff management including hiring and performance management
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
Education
Core Certificate - Facilities Management
CBRE
02.2024
Master of Business - Human Resource Management And Employment Relations
Auckland University of Technology
07.2018
Graduate Diploma - Business
Auckland University of Technology
02.2013
Skills
- Management Training
- Human Resources Oversight
- Facility Management
- Team Leadership
- Workflow Optimization
- Stakeholder Relations
- Budget Development and Management
- Customer Service Expertise
- Event Support
LANGUAGES
Russian
Native or Bilingual
Timeline
Guest Relations Manager
CBRE
10.2022 - Current
Executive Assistant/Receptionist/Logistics Coordinator
NZ Heart Foundation Auckland
07.2021 - 10.2022
Operations Manager
SPARKLE MASTER DRY CLEANERS
06.2020 - 05.2021
Project Manager
SKYCITY Entertainment Group
01.2019 - 01.2020
Operations Manager
SKYCITY Entertainment Group
01.2011 - 01.2019
Master of Business - Human Resource Management And Employment Relations
Auckland University of Technology
Graduate Diploma - Business
Auckland University of Technology
Core Certificate - Facilities Management
CBRE
Similar Profiles
Ryan CrowsonRyan Crowson
HVAC Mobile Engineer at CBREHVAC Mobile Engineer at CBRE
ZOHAR KFIRZOHAR KFIR
Area Facilities Manager at CBREArea Facilities Manager at CBRE
Daniel FlorimonDaniel Florimon
Workplace Experience Receptionist at CBREWorkplace Experience Receptionist at CBRE
Vishal PrabakaranVishal Prabakaran
Retail Assistant (Cashiering & Store Operations) at Buy The WayRetail Assistant (Cashiering & Store Operations) at Buy The Way
Michael WardMichael Ward
Duty Manager at SkyCityDuty Manager at SkyCity