Julia Melo de Morais Luna
Pukekohe,AUK
Summary
Dynamic professional with a proven track record in customer service and problem-solving, honed across roles at prestigious companies like Zara. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional organization and strong communication skills. Achieved top performance in sales by adapting to market changes, showcasing a commitment to continuous learning and improvement.
Overview
7
7
years of professional experience
Work History
Casual Sales Assistant
Zara
12.2023 - 03.2024
- Serve customers and handle any returns and refunds, unpack deliveries, stock shelves and arrange displays, rotate and replace stocks, keep the store clean and tidy
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
Food and Beverage Attendant
Movepick Hotel
02.2023 - 10.2023
- Greeting customers in a confident and professional way before taking their orders.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
Banker
Itau Bank
07.2019 - 02.2022
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Opened, closed, and updated accounts for customers.
- Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
- Strengthened customer relationships through attentive service and prompt resolution of inquiries.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Proactively identified potential fraud or suspicious activity, taking appropriate action to protect client accounts and bank assets.
- Educated customers on features and benefits of banking products and services.
- Assisted customers with banking needs and inquiries.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
Sales Consultant
Walk Abroad
04.2018 - 07.2019
- Used consultative sales techniques to understand customer needs and recommend relevant packages and services.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Boosted customer satisfaction by providing personalized consultations and tailored travel recommendations.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Responded to telephone and in-person requests for information.
Assistant Officer
Farmace
04.2017 - 01.2018
- Organized and maintained confidential files, safeguarding sensitive information and promoting privacy.
- Managed daily tasks for improved productivity, prioritizing and completing assignments on time.
- Maintained database systems to track and analyze operational data.
- Improved efficiency with multitasking skills, handling multiple requests simultaneously without sacrificing quality.
- Collected, arranged, and input information into database system.
Education
Bachelor of Administration - Business Administration
Univasf
Pernambuco07-2022
Skills
- Customer Service
- Microsoft Office
- Team Work
- Self-management
- Problem-Solving
- Adaptable and Flexible
- Attention to Detail
- Positive Customer Engagement
- Organization
- Multitasking
- Willingness to learn
- Strong Communication and Interpersonal Skills
Volunteer Experience
AIESEC
Recife, Brazil, 2016 to 2017
Recruiting new members in AIESEC; Implementation of the motivation system in AIESEC; Development of members through human resources tools; Evaluation of member' performances; Evaluation of the level of involvement of the members in the organization; Making sure that members are achieving their goals; Goal setting for members; Tracking and Reporting of Membership Experience; Onboarding Tracking of New Members
Personal Information
Visa Status: Partner visa – open visa
Languages
Portuguese
Native or Bilingual
Spanish
Full Professional
English
Full Professional
Interests
- Rock Climbing
- Gardening
- Drawing and Painting
- Adventure Travel
- Reading
- Hiking
Timeline
Casual Sales Assistant
Zara
12.2023 - 03.2024
Food and Beverage Attendant
Movepick Hotel
02.2023 - 10.2023
Banker
Itau Bank
07.2019 - 02.2022
Sales Consultant
Walk Abroad
04.2018 - 07.2019
Assistant Officer
Farmace
04.2017 - 01.2018
Bachelor of Administration - Business Administration
Univasf
Similar Profiles
Isabella AnandIsabella Anand
The House Show at ZaraThe House Show at Zara
ALDA MIKAJALDA MIKAJ
Sales Associate at ZARASales Associate at ZARA
Siva Rohanan SomasudramSiva Rohanan Somasudram
Store Supervisor at ZaraStore Supervisor at Zara