Julia Anna (Elaine) ROSS
6 Kara Road, Maungatapere,Whangarie
Summary
Experienced medical office administrator with a successful track record at Te Aroha Noa Medical Centre. Focused on improving patient experiences while ensuring confidentiality and operational efficiency. Demonstrated strong communication and meticulous attention to detail, leading to consistently positive results.
Overview
8
8
years of professional experience
Work History
Driving Companion / Administration / Operations
Driving Miss Daisy
C/- 1 Montague Avenue, Onerahi, Whangarei
10.2023 - Current
- Assisted clients with transportation to appointments and social events.
- Provided companionship and emotional support during outings and daily activities.
- Coordinated schedules to ensure timely arrival for appointments or events.
- Maintained communication with families regarding client needs and preferences.
- Ensured safety by adhering to all health and mobility guidelines during transport.
- Engaged clients in conversation to promote social interaction and well-being.
- Transported clients to doctor's appointments and errands.
- Assisted with data entry using company-specific software and tools.
- Responded to client inquiries promptly and professionally via email and phone.
- Answered incoming calls and responded to customer inquiries.
- Identified needs of customers promptly and efficiently.
- Handled customer inquiries with professionalism and courtesy at all times.
Medical Receptionist
Te Aroha Noa Medical Centre
73A Bank Street, Whangarei
08.2020 - 06.2023
- Greeted patients and managed check-in process at Te Aroha Noa Medical Centre.
- Scheduled appointments and coordinated follow-up visits for healthcare providers.
- Maintained patient records and ensured accuracy of information in system.
- Answered phone calls and addressed inquiries with professionalism and courtesy.
- Assisted medical staff with administrative tasks to enhance workflow efficiency.
- Managed inventory of office supplies and ordered necessary materials as needed.
- Trained new reception staff on procedures and software systems used in clinic.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Greeted and checked in patients, updating patient information in computer system.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Took messages from patients and promptly relayed to appropriate staff.
- Straightened up waiting room to maintain neat and organized space.
- Informed patients of financial responsibilities prior to rendering services.
- Performed data entry tasks related to billing and collections procedures.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Ordered office supplies as needed to maintain inventory levels.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Communicated with patients with compassion while keeping medical information private.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Compiled and coded patient information or data in appropriate computer system.
Contractor
Posthaste Courier
11 Dyer Street, Whangarei
07.2017 - 06.2020
- Delivered packages efficiently across designated routes to ensure timely service.
- Inspected items for damage and verified delivery accuracy before dispatch.
- Communicated with customers to confirm delivery details and address inquiries.
- Maintained accurate records of deliveries and pickups for tracking purposes.
- Utilized GPS technology to optimize routes and enhance delivery efficiency.
- Collaborated with warehouse staff to coordinate package handling and loading processes.
- Adhered to safety protocols while operating vehicles during deliveries.
- Managed customer returns and exchanges according to company policies and procedures.
- Delivered packages to homes, businesses, hospitals, schools, construction sites and other locations in a timely manner.
- Made sure that all paperwork was completed accurately in order to maintain accurate records of deliveries and pickups.
- Determined most efficient routes to deliver goods utilizing maps, global positioning systems, or other navigational aids.
- Ensured proper loading techniques were used to secure freight safely during transport.
- Received delivery instructions from dispatchers or supervisors via telephone or two-way radio.
- Followed appropriate safety procedures for transporting hazardous materials.
- Followed company policies regarding fuel usage and vehicle maintenance.
- Checked and secured package loads before deliveries.
- Documented pickups and deliveries and submitted reports after shift.
- Reported any accidents or vehicle issues immediately to management, ensuring a quick resolution.
- Used time-management skills to prioritize urgent deliveries and optimize daily schedules.
- Used cell phones or tablets to upload time, delivery and shipment information into company website or database.
- Scanned inbound and outbound packages to sort for destination.
- Maintained delivery vehicle with regular upkeep and basic repairs.
- Obtained official signatures and required payments for different types of deliveries.
- Completed and submitted necessary fuel, truck inspection and mileage logs and paperwork after each shift.
Education
Some College (No Degree) - School Certificate / Sixth Form
Rutherford High School
Skills
- Client transportation
- Confidentiality and ethics
- Medical office administration
- Compassion and empathy
- Supportive companionship
Timeline
Driving Companion / Administration / Operations
Driving Miss Daisy
10.2023 - Current
Medical Receptionist
Te Aroha Noa Medical Centre
08.2020 - 06.2023
Contractor
Posthaste Courier
07.2017 - 06.2020
Some College (No Degree) - School Certificate / Sixth Form
Rutherford High School