Julia Chloe Hernandez
Auckland,Silverdale
Summary
Proven Project Manager with a track record of enhancing customer satisfaction and streamlining data processes at Accenture. Skilled in CRM software and adept at fostering teamwork, consistently meeting deadlines through effective collaboration and innovative problem-solving. Demonstrates a strong work ethic and exceptional verbal communication, ensuring project excellence and efficiency. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
4
4
years of professional experience
Work History
Healthcare Assistant
CHT Halldene
12.2023 - Current
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Observed patient skin conditions and reported findings to registered nurse.
- Demonstrated adaptability by mastering new software systems as they were introduced, maintaining expertise in multiple medical data entry platforms.
- Collaborated with interdisciplinary teams to ensure comprehensive care for patients by sharing relevant data during case conferences and meetings.
Project Manager - Verizon Corporate Escalations
Accenture
08.2021 - 08.2023
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Enhanced customer satisfaction by promptly addressing and resolving email inquiries.
- Created personalized responses based on specific customer needs, leading to higher levels of satisfaction.
Administrative Assistant
United Healthcare, UHG
01.2020 - 08.2021
- Answered multi-line phone system, routing calls, delivering messages to the staff
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Reduced errors in data entry through meticulous attention to detail and accuracy.
- Streamlined data entry processes for faster report submission and retrieval.
Education
No Degree - Caregiving
TESDA
PhilippinesAssociate of Arts - Computer Systems Design And Programming
AMA Computer Learning Center
Philippines05.2017
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- CRM software proficiency
- Lead generation techniques
- Strong Work Ethic
- Verbal and written communication
- Teamwork and Collaboration
Languages
English
Native or Bilingual
Timeline
Healthcare Assistant
CHT Halldene
12.2023 - Current
Project Manager - Verizon Corporate Escalations
Accenture
08.2021 - 08.2023
Administrative Assistant
United Healthcare, UHG
01.2020 - 08.2021
No Degree - Caregiving
TESDA
Associate of Arts - Computer Systems Design And Programming
AMA Computer Learning Center
Similar Profiles
Harsha BijoyHarsha Bijoy
CAP Nurse at CHT Halldene Care HomeCAP Nurse at CHT Halldene Care Home
Aruna GeorgeAruna George
Health care assistant at CHT AmberleaHealth care assistant at CHT Amberlea
Jismy ZachariasJismy Zacharias
CAP Nurse Placement at CHT Lansdowne Care HomeCAP Nurse Placement at CHT Lansdowne Care Home