Julian McMullan
Wellington,Grenada Village
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
26
26
years of professional experience
Work History
After Sales Manager
Value Motors
12.2023 - 05.2024
- Enhanced customer satisfaction by implementing efficient aftersales processes and timely followups.
- Implemented proactive maintenance programs, resulting in fewer service-related issues for clients.
- Guided the implementation of new software systems designed to streamline internal processes, resulting in reduced overhead costs and increased efficiency across departments.
- Ensured compliance with all relevant regulations, maintaining up-to-date knowledge of industry best practices for safety and environmental stewardship.
- Streamlined warranty claims handling for faster resolution and improved customer experience.
Used Vehicle Manager
Johnston Ebbett KIA and Nissan
08.2022 - 11.2023
- Developed a comprehensive training program to improve the skills of sales staff in handling pre-owned car transactions.
- Optimized dealership''s online presence, showcasing available inventory and attracting potential buyers via social media platforms and website updates.
- Streamlined operations by developing and implementing standard operating procedures for the used vehicle department.
- Implemented thorough inspection processes to ensure quality standards were met for all incoming used vehicles before being added to the inventory.
- Increased repeat business by maintaining open lines of communication with previous customers, providing updates on new inventory arrivals and promoting loyalty programs.
- Fostered a strong team culture within the department, promoting collaboration among staff members toward achieving common goals.
Sales Manager
Turners Cars Porirua
05.2021 - 08.2022
- Hiring, training and mentoring a team of 7 including Sales Consultants, Buyers, Business Managers and a Fleet Consultant
- Managing targets and goals set by consultants to help them grow their income and career
- Solving customer issues and complaints
- Maintaining a positive culture that allows people to thrive
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Two of the more senior staff have developed further within the company with my encouragement
- Increased sales revenue by developing and implementing effective sales strategies.
- 2020 Financial result $2.1m
- 2021 Financial result $2.6m
Used Vehicle Manager
Rutherford and Bond Toyota
09.2017 - 04.2021
- I took over an under performing team of four sales people that I reduced to two and still increased sales numbers and GP
- Setting of budgets managing GL and controlling costs
- Developed a comprehensive training program to improve the skills of sales staff in handling pre-owned car transactions.
- Increased the volume of locally purchased vehicles while still meeting Toyota New Zealand purchase targets
- Negotiated favorable terms with vendors, improving overall cost structure related to maintenance and repairs of pre-owned cars on the lot.
- Collaborated with finance department to create appealing financing options for customers purchasing used cars.
- Oversaw reconditioning efforts on acquired vehicles as needed, working closely with service technicians to prioritize necessary repairs while minimizing costs.
- Contributed to overall dealership success by working closely with other department heads, sharing best practices and collaborating on cross-departmental initiatives.
- Resolved any issues arising between customers and staff members promptly, maintaining the dealership''s reputation for exceptional customer service.
Business Advisor
Motor Trade Association (MTA)
03.2015 - 09.2017
- Responsibilities included: Representing the association to members
- Meeting with members in a regular cycle (350 members in the region)
- Mentoring and coaching members on best business practice, efficiency and customer service
- Overseeing and attending regional events
- Assisting members to meet legislative requirements (Consumer Law, Health and Safety etc)
- Achievements: Successfully introduced Health and Safety programs to the majority of members
- Mentored under-performing members into sustainable profitability
- Retained membership levels in the Wellington Region against a falling national membership
- Educated members on the advantages to them of efficient practices and good customer service.
- Liaised and collaborated with member teams to identify potential risks and pain points in deliverables and services.
- Assisted companies during transitional periods such as mergers or acquisitions by providing strategic guidance and support to ensure seamless integration.
Mediation Advisor
Motor Trade Association (MTA)
05.2011 - 03.2015
- Responsibilities included: Mediating issues between Members and their clients
- Advising and educating members on current and future legal and ethical obligations
- Presenting to MTA branches on disputes, sales advice and best industry practice
- Reviewing legislation changes
- Reviewing and reporting on disputes tribunal hearings
- Assessing new member applications for suitability as MTA members
- Maintaining accurate records via MTAs CRM system
- Researching customer and dealer issues
- Producing a monthly article for the MTA Radiator Magazine
- Preparing responses for MVDT applications involving members and advising them on preparing for a hearing
- Educate and encourage non-performing members and where appropriate terminate their membership
- Achievements: Reviewed and rewrote the New Zealand Motor Vehicle Sales Handbook for use as a textbook for the MITO National Certificate in Sales Level 3
- Reduced member appearances in MVDT to less than 20 per year
- Achieved a 95% success rate for members appearing in the MVDT (the total rate is 43%)
- Mediation is now the top member benefit offered by MTA according to dealer members
- Complete redesigning of the VOSA with the intention of it becoming the industry standard by 2015.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
Industrial Sales and Leasing
Kevin Dee Industrial Real Estate
05.2009 - 04.2011
- Responsibilities included: Sourcing and managing property listings
- Developing relationships with property owners and developers
- Negotiating new leases and sales
- Maintaining a database of expiring leases
- Cold calling prospective tenants and buyers.
Technical Sales
Racetech Racing Supplies
06.2008 - 04.2009
- Responsibilities included: National and Australian distributor sales
- Prospecting for new and developing existing business relationships
- Sales planning and projections
- Stock control and ordering stock as required
- Identification of possible new products
- Attending Race meetings/presenting to club groups
- Editing monthly newsletter
- Achievements: Increased sales of US sourced product by over 20%
- Retained turnover of a luxury product during a recession.
- Collaborated closely with engineering team to ensure accurate product knowledge for successful client demonstrations.
- Collaborated with customers and asked questions to assess needs and budgets.
Account Manager
Dexion New Zealand Ltd
01.2004 - 06.2008
- Responsibilities included: Managing a Territory from Taranaki and Hawke Bay south to Wellington
- Developing existing business relationships
- Overseeing projects from design to completion
- Liaising with internal providers and contractors to ensure accurate and timely completion of projects
- Promoting the benefits of the Dexion product over other systems
- Achievements: Restored several large relationships including PPG Wrightson
- Increased reseller sales by 15%.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Advertising Account Manager
Wellington Newspapers
01.1998 - 06.2004
- Responsibilities included: Liaising with clients ensuring that they were aware of options and that we met their needs
- Dealing with internal departments to ensure deadlines and quality requirements are met
- Training real estate agents in effective newspaper advertising and how to sell advertising to their vendors
- Achievements: Was involved in Motoring, and Property advertising and each case managed the company’s largest accounts, growing them significantly (I grew one account from $400k to well over $1m)
- Received the Australasian advertising award (Norske Skog) for real estate advertising 2003.
- Used consultative sales techniques to pinpoint customers' advertising needs and close on short-term and long-term sales contracts.
Education
Architectural Drafting Technology - NZCAD
Wellington Polytechnic
Wellington, NZSales Management - High Performance Coaching
BRAVATRAK
Auckland, NZ09.2022
Sales Managment
Toyota New Zealand
Palmerston North2018
Skills
- Relationship Building
- Sales team training
- Goals and performance
- Motivational Skills
- Sales expertise
- Verbal and written communication
- Product Knowledge
- Positive and upbeat
- Sales processes
- Account Management
- Rapport and relationship building
Telephonenumber
027 5757449
Emailaddress
julian.mcmullan@gmail.com
Residencystatus
New Zealand Citizen
Timeline
After Sales Manager
Value Motors
12.2023 - 05.2024
Used Vehicle Manager
Johnston Ebbett KIA and Nissan
08.2022 - 11.2023
Sales Manager
Turners Cars Porirua
05.2021 - 08.2022
Used Vehicle Manager
Rutherford and Bond Toyota
09.2017 - 04.2021
Business Advisor
Motor Trade Association (MTA)
03.2015 - 09.2017
Mediation Advisor
Motor Trade Association (MTA)
05.2011 - 03.2015
Industrial Sales and Leasing
Kevin Dee Industrial Real Estate
05.2009 - 04.2011
Technical Sales
Racetech Racing Supplies
06.2008 - 04.2009
Account Manager
Dexion New Zealand Ltd
01.2004 - 06.2008
Advertising Account Manager
Wellington Newspapers
01.1998 - 06.2004
Architectural Drafting Technology - NZCAD
Wellington Polytechnic
Sales Management - High Performance Coaching
BRAVATRAK
Sales Managment
Toyota New Zealand
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