Juliana Annie Papalii Ioane Malietoa
Kilbirnie,WGN
Summary
A well-presented and hardworking individual with a passion for learning new skills. Proven experience in a customer-facing role, refining excellent communication skills and a genuine enjoyment of working with the public. Known for working quickly and efficiently while maintaining a high level of professionalism. A collaborative team player who is easy to get along with and values sociability. Thrives in high-pressure environments, having gained confidence through interactions with colleagues and customers. Ready and eager to contribute to the team's efforts in achieving company goals.
Overview
7
7
years of professional experience
Work History
Duty Manager
Star Group WLG Airport Site
02.2021 - Current
- Improved customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
- Performed cash handling activities and secured nightly bank deposits.
- Handled customer complaints professionally, resolving issues quickly to maintain a positive dining experience.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
FOH/ Supervisor
Brentwood Hotel, Aqua Bistro & Bar
02.2019 - 02.2020
- Responsible for greeting customers, taking orders, and handling reservations
- Overseeing the wait and hosting staff, assisting customers with complaints and inquiries
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism
- Handling cash, Daily reports and ensuring the health and safety of staff
Casual Employee
Red Badge Security
06.2018 - 12.2018
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while prioritizing safety.
- Permitted entry with escort for approved persons into secure locations.
- Performed deep searches and pat down too look for unauthorized materials and items such as weapons.
- Handling cash during selling tickets and booking seats for customers.
Education
Basic Learning -
Pop Training
Wellington, NZ09-2022
New Zealand School of Tourism Certificate - Tourism, Travel And Airline Industry, Level 3 & 4
New Zealand School of Tourism
Wellington, NZ03-2018
Graduate Certificate - Year 13
Amoa College
Samoa12.2017
Skills
- Strong problem-solving skills
- Communication skills
- Supervisory experience
- Reliable and Responsible
- Honest and Ethical
- Customer Service
- Creativity
Languages
English
Samoan
Hobbies and Interests
- QT with family.
- Sports
- Drama / Art
- Traveling
- Learning new languages
Timeline
Duty Manager
Star Group WLG Airport Site
02.2021 - Current
FOH/ Supervisor
Brentwood Hotel, Aqua Bistro & Bar
02.2019 - 02.2020
Casual Employee
Red Badge Security
06.2018 - 12.2018
Basic Learning -
Pop Training
New Zealand School of Tourism Certificate - Tourism, Travel And Airline Industry, Level 3 & 4
New Zealand School of Tourism
Graduate Certificate - Year 13
Amoa College
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