Juliana Kerr
Wainoni,Christchurch
Summary
A committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges. I'm hardworking, with customer service, multitasking, and time management abilities. A highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Music Tutor
Amplify School of Music
New Brighton, Chrristchurch
11.2023 - Current
- Fostered creative and confident environment for music education and exploration.
- Offered positive encouragement to keep participants motivated and eager to learn.
- Encouraged positive attitudes towards learning by creating a fun environment during classes.
- Instructed students in proper vocal techniques such as phrasing, breath control and articulation.
- Provided students with feedback on their progress and areas for improvement.
- Monitored student's practice sessions to ensure they stay focused on learning objectives.
- Motivated students using feedback and encouragement.
- Motivated students by demonstrating enthusiasm while teaching lessons.
Apparel Team Member
The Warehouse
Hornby Christchurch
11.2020 - 01.2022
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Restocked merchandise on sales floor when needed.
- Replenished stock levels as needed throughout the store using inventory management system.
- Ticketed items with pricing and markdowns and restocked sales floor according to merchandising plan.
- Followed company standards for merchandise presentation and planograms of best apparel and displays.
- Cleaned shelves, counters and tables to maintain organized store.
- Ensured that all merchandise was properly tagged with price information before displaying them for sale.
- Collaborated with other team members to ensure smooth operations within the store environment.
- Recovered clothing items from fitting rooms and returned to specified department areas.
- Answered store and merchandise questions and led customers to wanted items.
- Implemented store visual standards with proper product placement and advertisement displays.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Facilitated positive guest experiences by promptly locating desired items for customers.
- Recommended, selected and located merchandise based on customer desires.
- Organized store by returning merchandise to proper areas and restocked displays.
- Organized apparel products on shelves according to size, color and style.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Adhered to loss prevention procedures including monitoring customer activities in the store for possible theft or fraudulent activity.
- Answered questions about warranties, product features, prices, availability.
- Promoted loyalty programs to customers during checkout process.
- Computed purchases and received and processed cash or credit payment.
- Processed sales transactions using POS system and returned receipts and payment cards to customers.
CEO
Morello and Treety
Business Studies - Papanui High School, Christchurch
01.2020 - 01.2021
- Ensured tasks were delegated to other managers.
- Chaired company meetings.
- Ensured all team members were involved in developing products and marketing strategies.
- Ensured the business plan and other assignments were correctly and promptly completed to a high standard.
- Maintained open communication channels between classmate department heads to maximize efficiency and productivity.
- Overseen the daily operations of the organization and ensured compliance with applicable laws and regulations.
- Assessed financial performance of the organization on a regular basis and identified areas for improvement.
- Monitored budgetary expenditures across multiple departments to ensure fiscal responsibility.
- Led organization by establishing business direction and actualizing operational plans to meet goals.
- Established and oversaw strategic business actions and streamlined operations.
- Managed executive team members to ensure successful execution of projects in a timely manner.
- Planned and completed group projects, working smoothly with others.
- Completed day-to-day duties accurately and efficiently.
Canteen Assistant
The Canteen Kai Company
Papanui High School, Christchurch
01.2018 - 01.2021
- Adhered to health department regulations regarding safe food handling practices.
- Monitored inventory levels of all food and drink items while serving customers to ensure no overselling occurred.
- Adhered to health and safety regulations when handling food items.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Understood and followed oral and written directions.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Recognized by management for providing exceptional customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Hired and trained new food service personnel to maintain high productivity levels of staff.
- Served patrons food from the counter.
Education
NCEA Level 1, 2 And 3 -
Papanui High School
Christchurch, NZ01.2021
Skills
- Leadership
- Organisational Abilities
- Critical analysis
- Communication
- Building Rapport
- Cash Handling
- Payment Processing
- Product Knowledge
- Customer Assistance
- Safety and Cleanliness Standards
- Excellent Written and Verbal Communication
- Strengths Finder
- Time Keeper
- Coach
- Empathiser
- Commander
- Believer
Strengths Finder
- Belief
- Responsibility
- Empathy
- Developer
- Command
References
- Leah White, The Warehouse Group, Apparel 2IC, 022 162 9718
- Geoff Nunn, The Canteen Kai Company, Owner, 021 164 5305, blueboyis@hotmail.com
- Ben MacGregor, Grace Vineyard Church, Children's Pastor, 022 313 2720, ben.macgregor@grace.org.nz
References
References available upon request.
Timeline
Music Tutor
Amplify School of Music
11.2023 - Current
Apparel Team Member
The Warehouse
11.2020 - 01.2022
CEO
Morello and Treety
01.2020 - 01.2021
Canteen Assistant
The Canteen Kai Company
01.2018 - 01.2021
NCEA Level 1, 2 And 3 -
Papanui High School
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