Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Timeline
Generic

JULIANE GONTIJO-WHITEHEAD

Summary

Precise, self-motivated and friendly person, with more than 15 years experience in hospitality. I have a sharp focus on delivering quality customer service and I will always do my best to ensure that the need of those around me are met. Being a meticulous and careful individual, I am always making sure the work is complete to the highest standard and sometimes even going beyond is expected.

Proud of being the best sales representative in my previous jobs, which means that I have exceptional human relation towards the customers and proud of have my previous bosses as friends now.

Overview

26
26
years of professional experience

Work History

Retail Assistant

Luxxotica - Sunglasshut
08.2019 - Current
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Restocked and organized shelves during slow periods to maintain store appearance.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Engaged with customers and recommended products based on needs and requests.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
  • Explained information about quality, value and style of products to influence customer buying decisions.
  • Resolved customer complaints to boost service and satisfaction and escalated higher level issues to supervisor for immediate remediation.

Teller

Kiwibank/Post shop
04.2007 - 01.2024
  • Customer service, like open bank accounts, investments, mail services, land transport assistance, foreign exchange.
  • Delivered exceptional service to customers in person or over telephone.
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts.

Part-time and full time for five years...last 2 years casual...

Waitress

Zeytin on the Strand
03.2006 - 12.2006
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Presented food and beverages to guests at tables.
  • Served alcoholic beverages responsibly in accordance with state laws.
  • Answered questions about menu items, ingredients, and pricing.

Countdown Supermarket
08.2005 - 12.2005
  • Onecard sales to new customers and fish products sales.

Assistent, manager

BankBoston (Brazil)
08.1998 - 08.2003
  • Customer service, open bank accounts, investment, foreign exchange, insurance.

Interior Design assistant

Gontijo Comercio e Decoracao (Brazil)
  • Accounting and assist the customers with colours and paintings.

Sales

Retail (Brazil)

Foreign Exchange trainee
  • Four different work places as trainee when I was at University.

Education

Masters Degree in Marketing -

Fundacao Getulio Vargas
01.2001

Bachelor in Business Administration -

Instituto Cultural Newton Paiva
01.1998

Skills

  • Customer services
  • Focus
  • Attention to detail
  • Organization and planning
  • Communication
  • Decision Making
  • Pro active
  • Good sense of humor
  • Adaptability
  • Complex Problem-Solving
  • Goal-Oriented
  • Sales expertise
  • Friendly and Helpful
  • Safety and Cleanliness Standards
  • Professionalism
  • Multitasking

Hobbies and Interests

  • Travel
  • Marathon, trail running and hiking
  • Wellbeing and self-development

Languages

Portuguese
Native/ Bilingual
English
Professional
Spanish
Elementary

Timeline

Retail Assistant

Luxxotica - Sunglasshut
08.2019 - Current

Teller

Kiwibank/Post shop
04.2007 - 01.2024

Waitress

Zeytin on the Strand
03.2006 - 12.2006

Countdown Supermarket
08.2005 - 12.2005

Assistent, manager

BankBoston (Brazil)
08.1998 - 08.2003

Interior Design assistant

Gontijo Comercio e Decoracao (Brazil)

Sales

Retail (Brazil)

Foreign Exchange trainee

Masters Degree in Marketing -

Fundacao Getulio Vargas

Bachelor in Business Administration -

Instituto Cultural Newton Paiva
JULIANE GONTIJO-WHITEHEAD