Juliani Te Pou
Auckland,AUK
Summary
A motivated and hardworking young man, eager to learn and grow through every opportunity. Driven by a strong work ethic and the desire to succeed, I am always committed to getting the job done. With valuable experience at Mr Barber and Nick Scali Furniture, I’ve developed a proven track record in customer service and warehouse organization. I take pride in enhancing client satisfaction, streamlining operations, and fostering team collaboration. My dedication to personalized service and operational excellence has consistently contributed to strong customer retention and a positive work environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Barber
Mr Barber
Manurewa, AUK
06.2022 - 06.2023
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Answered incoming telephone calls and scheduled appointments for clients.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Continually honed personal barbering techniques to deliver consistent quality across all services provided to clients.
- Enhanced client satisfaction by providing personalized haircuts and grooming services based on individual preferences.
- Provided expert advice on hair care routines, product recommendations, and at-home maintenance tips for clients.
- Styled hair according to customer preferences.
- Showcased excellent communication skills when consulting with clients about their desired looks or addressing any concerns they may have had during the service process.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Consulted with clients to assess personal style preferences and unique needs.
- Contributed to a positive work culture by maintaining open communication channels with colleagues and fostering a team-oriented approach to service delivery.
- Demonstrated exceptional time management skills to accommodate multiple appointments daily while minimizing wait times for clients.
- Demonstrated knowledge of latest industry trends, tools and techniques to meet diverse customer preferences.
- Provided exceptional customer service by addressing any concerns or issues promptly, ensuring clients left the salon feeling satisfied with their experience.
- Kept shop neat, professional and welcoming to guests of different backgrounds.
- Completed quality haircuts and styling for men, women and children.
- Operated clippers and shears to create customized looks.
Stoneman
Nick Scali Furniture
Auckland, AUK
06.2021 - 06.2022
- Maintained a clean and clutter-free warehouse, ensuring easy access to products and adherence to safety guidelines.
- Maintained a safe work environment by adhering to workplace health and safety standards, conducting regular inspections, and reporting hazards immediately.
- Ensured timely order fulfillment through accurate picking, packing, and dispatching of goods as per customer requirements.
- Reduced product damage with proper handling, storage, and packaging techniques during loading and unloading processes.
- Optimized space utilization within the warehouse, implementing effective stacking and storage strategies.
- Conducted quality checks on incoming goods before storage or distribution to ensure they met company standards.
- Demonstrated excellent attention to detail while verifying incoming shipments against invoices or purchase orders for accuracy.
- Managed inventory levels effectively by conducting regular stocktakes and updating the tracking system accordingly.
- Supported customer satisfaction by promptly addressing inquiries and resolving issues related to orders, deliveries, or products.
- Contributed to team success by actively participating in staff meetings, sharing feedback on operational improvements, and assisting colleagues when needed.
- Participated in continuous improvement initiatives aimed at enhancing overall warehouse performance and customer satisfaction.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Supervised guests at front counter, answering questions regarding products.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Moved shipment materials to and from designated areas using lift and hand trucks.
Education
Alfriston College
Manurewa, AUKSkills
- Customer Service
- Materials Handling
- Warehouse Organization
- Order Preparation
- Load Inspection
- Shipment Inspection
- Pallet Jack Handling
- Outstanding communication skills
- Friendly and Positive
- Team motivation
- Goals and performance
- Personnel development
- Team Building and Leadership
- Store operations
- Quick Learner
- Verbal communication strength
- Highly motivated self-starter
- Work area sanitation
- Cleaning and sanitation
- Client consultation
- Strong leader
- Precision haircutting
- Beard Trimming
- Hairstyles knowledge
- Professional manner
- Product Knowledge
- Interpersonal abilities
Certification
Forklift certificate
Reach certificate
Barber certificate
Timeline
Barber
Mr Barber
06.2022 - 06.2023
Stoneman
Nick Scali Furniture
06.2021 - 06.2022
Alfriston College