Julianna Smith
Tangiteroria
Summary
Versatile and results-driven professional with a proven track record in enhancing customer satisfaction and streamlining operations across diverse roles, including Share milking and Customer Service Representative at Bp. Demonstrates exceptional teamwork, collaboration, and problem-solving abilities, alongside expertise in hygiene practices. Achieved significant improvements in service delivery and operational efficiency, fostering a positive and productive work environment.
Overview
13
13
years of professional experience
Work History
Sharemilker
Self Employed
06.2016 - 02.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Front of House Employee
Annie Fraser Jones
11.2019 - 05.2020
- Maintained a clean and welcoming environment for guests.
- Handled high-pressure situations, maintaining excellent service standards even during peak hours.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the coffee cart was ready for optimal operations each day.
- Established welcoming atmosphere by greeting each guest warmly.
- Accomplished multiple tasks within established timeframes.
- Generated repeat business through exceptional customer service.
Customer Service Representative
Bp
10.2009 - 12.2010
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Promoted a welcoming atmosphere by greeting each guest warmly upon arrival while anticipating their needs throughout their visit.
- Ensured smooth operation of the cafe during busy periods by prioritizing tasks efficiently under pressure without sacrificing quality or customer service standards.
- Developed a loyal customer base through friendly interactions, remembering preferences, and consistently delivering high-quality beverages.
Education
Accounting
The Career Academy
Online05-2025
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Calving assistance
- Animal welfare
- Milking efficiency
- Hygiene practices
- Invoice processing
- Espresso preparation
- Workplace safety
- Food service
- Beverage making
- Order taking
- Warehouse operations
Timeline
Front of House Employee
Annie Fraser Jones
11.2019 - 05.2020
Sharemilker
Self Employed
06.2016 - 02.2023
Customer Service Representative
Bp
10.2009 - 12.2010
Accounting
The Career Academy
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