Julianna Maria Tipasa
Apia,Afega
Summary
Proven Office Assistant at Chan Mow Wholesale, adept in customer service and data entry, enhanced office efficiency significantly. Skilled in compassionate caregiving and maintaining health and safety compliance, consistently delivering high-quality patient care and administrative support. Demonstrates a positive attitude and exceptional time management, contributing to improved team productivity and performance.
Overview
4
4
years of professional experience
Work History
Office Assistant
Chan Mow Wholesale
02.2023 - Current
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Maintained and updated office records, both digital and physical.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
Telephone Operator
Electrical Power Corporation
02.2022 - 02.2023
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Maintained detailed customer call and inquiry logs for performance monitoring.
- Maintained accurate records of calls placed and received.
- Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Provided backup support for other telephone operators during periods of high call volume, ensuring that all calls were handled efficiently and effectively.
- Worked closely with supervisors to address any operational challenges or areas for improvement within the department.
- Solved customer inquiries regarding products, orders and account balances quickly to meet service targets.
- Provided helpful, informative technical support to customers on product usage and installation.
Home Care Provider/Cleaner
Home
01.2020 - 01.2022
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Administered medication as directed by physician.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Assisted patients with self-administered medications.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
Education
Tasese Institute- Tertiary
Apia Samoa12.2022
IT
National University of Samoa
Apia Samoa12.2021
Sagaga Secondary College
Afega, Samoa12.2020
Afega Primary School
Afega Samoa12.2015
Skills
- Customer Service
- Positive Attitude
- Time Management
- Data Entry
- Organizing and Categorizing
- Scheduling appointments
- Relationship Building
- Invoice Processing
- Delivery Scheduling
- Cleaning and sanitizing
- Sweeping and Mopping
- Housekeeping
- Knowledge of cleaning products
- Reliability and punctuality
- Health and safety compliance
- Laundry services
- Compassionate Caregiving
- Patient Care
- Housekeeping tasks
Referees
1. Leanora Adam- CEO of Chan Mow Wholesale
Phone#: 6857586396
Email: Wholesaleamau@gmail.com
2. Miriama Viavia- GSD Finance Unit
Phone#: 6857732658
Email: m.viavia@mesc.gov.ws
3. TJ Tonumaipea- Home Caregiver Assistant
Phone#: 68564600
Email: tj@mesc.gov.ws
Timeline
Office Assistant
Chan Mow Wholesale
02.2023 - Current
Telephone Operator
Electrical Power Corporation
02.2022 - 02.2023
Home Care Provider/Cleaner
Home
01.2020 - 01.2022
Tasese Institute- Tertiary
IT
National University of Samoa
Sagaga Secondary College
Afega Primary School
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