Julianne Carver

• Scheduled customer appointments and rearranged individual time slots to meet demand
• Assessed individual skin conditions accurately to recommend appropriate treatments or products tailored to each client''s needs
• Provided expert makeup application services for special events such as weddings and proms, resulting in satisfied clients and repeat business
• Followed up with customers to increase satisfaction with purchases and services
• Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety
• Helped customers feel relaxed and comfortable through conversation and personal relatability.

Key holder of the clinic and time was split between reception and the skin treatment room.

Nude Skin and Laser specialised in laser hair removal and advanced skin treatments. Unfortunately, the business struggled to recover from the COVID-19 pandemic and and due to the current economic climate the clinic was placed into liquidation in September 2023.

Duties:

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Diary management, confirming/rescheduling appointments, communicated with clients, and updated client records.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Corresponded with clients through email, telephone and social media.
• POS, cash up, and printing reports
• Assisting in interviews and training new staff members
• Skin and laser hair removal consultations with new clients
• Performed facial treatments suited to the client, following company protocols and procedures
• Individualised treatment plans including aftercare and skin care recommendations
• Monthly stock take, restocking shelves with products and rearranging displays for current promotions
• Content creation for social media and in-store promotion material.

Assisted the Sales Consultants and advertising clients for the processing of print and digital advertising.

Time management was imperative along with the prioritisation of jobs.

I left this role due to maternity leave, and during this time the company restructured and my job became redundant.

• Meeting with clients to assess needs and taking photographs of content for advertisements
• Collect and collate material and upload it onto the ad tracking system
• Daily check-ins with the Sales Consultants and assist them where necessary
• Scheduling and booking of advertisements ensuring that bookings are accurate and deadlines are met
• Updating client information on the database
• Reception cover at the front desk. Answering phone calls, photocopying and scanning documents and banking cover
• Use of Microsoft Word, Excel, and Outlook
• General enquiries and quotes given to prospective clients
• Preparation of meeting materials and minute taking.

Counter Manager for Revlon and Clinique. Managed and developed the counters to increase sales and meet targets. Customer service skills were greatly built upon in this role along with learning how to build a client base and train other staff.

Duties:

• Daily meetings with the team to set goals/targets for the day
• Attending to customer needs and wants. Providing skincare and make-up applications and knowledge to clients
• Training two staff members
• Updating counter displays and stocking shelves
• Organizing and running events on counter to increase sales and client base
• Admin duties such as answering phone calls, daily reporting of sales and targets, printing of reports, stock take, cash up and tester orders
• Cleaning of counter and workspace.

A customer service role in the Laboratory, reporting to the Central Registration Manager and Laboratory Scientists and Technicians.

Accurate data entry was imperative in this role along with patient confidentiality.

Duties:

• Prioritising and organising specimens, checking ID labels and request forms
• • Labelling specimens appropriately with barcodes and registering them on the database
• Administration duties: phone enquiries, data entry, filing, photocopying, scanning, and printing reports
• Equipment maintenance and cleanliness of benches and workspaces
• Packaging of Quality Control specimens for different laboratories across New Zealand and Australia
• Problem-solving and dealing with any issues efficiently and professionally.