JULIANNE Jordan
Summary
Dynamic manager with a proven track record at Beauty on Seymour, excelling in service excellence and collaborative team management. Enhanced customer satisfaction through effective dispute resolution and innovative marketing strategies, driving a significant increase in client retention. Skilled in analytical decision-making and proficient in various massage techniques, fostering a calming environment for clients.
Overview
20
20
years of professional experience
1
1
Certification
Work History
MANAGER BEAUTY AND MASSAGE THERAPIST
BEAUTY ON SEYMOUR
05.2005 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Provided clear, concise instructions to clients to prepare for massage services.
- Researched new techniques to stay up to date with trends and developments in massage therapy industry.
- Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.
- Evaluated client conditions to recommend appropriate massage therapy methods.
- Ensured client safety by adhering to strict hygienic practices and proper draping techniques.
- Maintained client treatment records and designed long-term care programs for return customers.
- Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
- Contributed to the overall success of the spa by actively participating in team meetings and training sessions.
- Offered aromatherapy, hot stones and cupping as part of massage treatments.
- Collaborated with physical therapists and other medical professionals to provide holistic care.
- Conducted initial consultations to assess client needs, leading to personalized treatment plans that improved wellness outcomes.
- Maintained meticulous hygiene and safety standards in treatment area, ensuring safe and inviting space for clients.
- Streamlined appointment scheduling process, allowing for more efficient client service and increased daily bookings.
- Negotiated with suppliers to secure high-quality massage oils and supplies at competitive prices, enhancing client experience while managing costs.
- Educated clients on benefits of massage and recommended home care techniques.
- Performed sanitization tasks to keep massage environment clean and safe.
- Performed aroma therapies and specialized relaxation techniques.
- Researched new massage techniques and treatments.
- Prepared oils and lotions for massages.
- Maintained accurate and up-to-date client records.
- Utilized hot stones, aromatherapy and other therapeutic treatments.
- Established and implemented massage protocols and procedures.
Education
AUSTRALIA BEAUTY ACADEMY
Sydney AustraliaMEDTAL
WAIMEA COLLEGE
RICHMOND06-2005
Skills
- Service excellence
- Collaborative team management
- Prioritization and scheduling
- Analytical decision-making
Accomplishments
- Achieved [Result] through effectively helping with [Task].
- Resolved product issue through consumer testing.
- Supervised team of [Number] staff members.
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Certification
QUALIFIED BEAUTY THERAPIST
HOLISTIC MASSAGE THERAPIST NZQA
MEDTAL AUCKLAND MICRODERMABRASION
SPECIALIST
CERTIFICATE IN HEALTH SCIENCE
WAXING SPECIALIST
Languages
English
Full Professional
Timeline
MANAGER BEAUTY AND MASSAGE THERAPIST
BEAUTY ON SEYMOUR
05.2005 - Current
AUSTRALIA BEAUTY ACADEMY
MEDTAL
WAIMEA COLLEGE
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