Julie Boothby
Rangiora,Canterbury
Summary
Experienced construction professional with over 10 years of experience in client facing roles. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Asset Manager
Kainga Ora
07.2023 - Current
- Responsible for setting accurate, and externally auditable, market rents, thereby ensuring Kainga Ora asset portfolio receives appropriate commercially justifiable returns
- Provide input into relevant maintenance and upgrade schedules and programmes
- Ensure that all properties in the portfolio are fit for purpose and comply with relevant legislation including but not limited to Fencing Act, Building Act, Residential Tenancies Act, Resource Management Act, Unit Titles Act and local Council bylaws
- Ensure all properties in the portfolio comply with our property condition standards and Health & Safety requirements, and ensure that there are remedies in place, taking into consideration the appropriate investment intentions
- Regularly review property amenity, condition and the suitability of properties for changing tenant customer base of Kainga Ora, and where appropriate making appropriate investment decisions to maintain and improve the value of their asset portfolio
- Identify risks and implement mitigation strategies
- Understand asset management risk and ensure all teams have a balanced view of risk
- esent Kainga Ora’s portfolio ownership interests with external bodies, such as: Body corporate administration/membership where properties are made of apartment complexes, community and marae-based forums, local authorities and Tenancy Tribunal and Disputes Tribunal
- Ensure the value and potential future ownership interests of Kainga Ora is protected in dealing with requests from private owners for easements, partial land sales, access agreements and right of way requests
- Ensure that appropriate responses and investment and divestment decisions are developed and implemented for their assigned asset portfolio as required by circumstances, property restoration after fire or other damage, health and disability-related modifications, fencing, and Council requirements
- Responsible for ensuring that asset data for their asset portfolio is accurate so that asset inventories are accurate and that appropriate investment decisions can be made
- Responsible to track long term vacant properties through their stages to ensure high utilisation rates of our stock and reduce the loss of rental income for the assets
- Establish and maintain rapport across multiple stakeholders internal and external for best outcomes
- Mentor and coach Housing Support Teams on technical property-related issues.
Quality Officer
Switched On Group
08.2022 - Current
- Working on behalf of Switched On Housing together with Kāinga Ora to build positive relationships in homes & communities.
- Follow quality standards and procedures to minimize errors and maximize customer satisfaction.
- Ensure quality standards are meet through providing audit, checks and quality training.
- Inspection / audit of work carried out by Switched On subcontractors and internal delivery processes to agreed levels and schedules.
- Working to continuously improve all subcontractors and internal delivery process in line with agreed procedures.
- Preparing regular reports that clearly demonstrate volume, process and findings of audits.
- Recording and analyses of findings from audits to identify trending failures. Providing recommendations for training and other improvement initiatives
Client Liaison Officer
Bainbridge Homes Limited
02.2021 - 08.2022
- Building consent preparation and collation
- Liaised with all areas within the business to ensure all council PIMs, Permits and Resource Consent applications were completed by those areas & submitted.
- Requested information from outside sources for consent applications, Geotech reports, site surveys, acoustic reports to name a few.
- Client progress with application for Resource Consents were monitored and effected parties liaised with.
- Managed and tracked client workflow through out post contract process.
- Implemented new warranty system for 90days & 365 post completion.
- Maintained knowledge of latest requirements and support strategies.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Interpreted job site supervisor's orders and technical documentation to complete accurate work.
- Gained experience and recognition for ability to analyze and follow manuals, schematic diagrams, blueprints and other specifications
- Responded to and resolved warranty claims, performed homeowner orientations and maintained inventory homes.
- Identified issues, analyzed information and provided solutions to problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to site supervisor.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
Property Manager
IP Group Limited
07.2020 - 02.2021
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Followed up on delinquent tenants and coordinated collection procedures.
- Developed, reviewed and submitted property operating and capital budgets.
- Completed final move-out walk-throughs with tenants to identify any required repairs.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Contracts Manager
West Country Maintenance Services
01.2019 - 03.2020
- Responsible for team of around 15 tradesmen and small works up to the value of 30k each.
- Overseeing, surveying, pricing and quoting around 5/6 jobs per week, managing the work being completed and then signing off the work.
- Being instrumental in negotiating social housing contracts and service level agreements.
- Successfully maintaining client contact ensuing the response timescales and KPI’s are constantly met.
- Conduct ongoing meetings; prepare weekly reports on activities and progress on site Upholding excellent customer service to tenants and homeowners alike.
Quality & Aftercare Manager
RGB Recruitment, Zero C Holdings
07.2018 - 12.2018
- Scope work required to complete new build snagging and maintenance for high end development in Duchy of Cornwall.
- Monitor work progress and adherence to standards and best practices to meet client expectations.
- Performed frequent visual inspections to root out tolerance and non-compliance issues.
- Discarded and rejected products or materials not conforming with specifications set out by The Duchy Of Cornwall.
Project Coordinator
Evolution Ltd
03.2016 - 07.2018
- Orchestrated numerous school refurbishments throughout Cornwall.
- Monitored programs, coordinating labour, plant, and materials in accordance with contract documents, specifications, and drawings.
- Analysed material use.
- Sourced materials for best value; supervised and coordinated sub-trades ensuring best quality standards are achieved.
- Reported production status and issues to clients, consultants, and design teams.
- Created an environment for knowledge sharing and professional growth.
- Coached team for performance improvements.
- Developed Health and Safety plans and files; monitored workplace conditions.
- Ensured compliance with CDM regulations, method statements, risk assessment, and COSHH assessments.
- Reported accidents, incidents, potential adverse conditions, and hazards to health and safety officer.
- Spearheaded Carcaddon Bridge demolition and replacement over a public highway for the National Trust on time and within budget.
- Coordinated and managed hospital department refurbishments at Treliske hospital.
- Sympathetically refurbished a 200—year-old cottage belonging to the Tregothnan Estate, sourcing and supervising the correct trades for this high-profile client following strict guidelines set out by the Estate.
- Reviewed client specifications, changes, and agreed delivery time.
- Checked product against company standards, and industry protocols for quality.
- Monitored performance for compliance with health and safety regulations.
- Documented and reported any deviations or incidents.
Client Liaison Team Leader
Stonewood Homes Ltd
10.2012 - 12.2015
- Provided specifications to ordering department; handover of jobs to consent process.
- Reviewed requirements with sales manager.
- Submitted permit and resource consent applications.
- Responded to Requests for Information, and resubmitted any changes to council, advising client.
- Trained and mentored junior staff members.
- Communicated updates to clients, and progress as obtained from building supervisors.
- Conducted ongoing meetings; prepared weekly reports on activities.
- Liaison with trades and suppliers.
Human Resources Administrator
Ewing Construction Ltd
04.2012 - 10.2012
- Processed weekly payrolls for 40 staff.
- Updated and processed all staff contracts, job descriptions and remuneration changes.
- Updated company policies and procedures.
- Reviewed and screened applications to recruit for open positions.
- Coordinated with health and safety matters with health and safety officer and quality manager.
- Collaborated in the implementation of a new job cost related payroll system (Green Tree).
Office Manager
02.2012 - 04.2012
- Oversaw business operations: bank reconciliations, coordination with insurance companies for earthquake risks, documented supplier invoices and reconciled for approval.
- Managed payroll and IR filings.
- Reviewed processes for improvements to administration, sales, and productions systems.
- Collaborated with financial controller for team involvement in monthly appraisal processes.
- Updated account status and cash position; responded to sales, production and manager enquiries.
- Maintained ANZ Direct interface.
Accounts Receivable/Payroll
01.2009 - 02.2012
- Entered daily banking, cash flow, and job details and updates.
- Into ACCPAC; issued progress reports.
- Prepared invoices and variations to clients and insurance companies.
- Issued Clients’ Settlements statement.
- Collected supplier national rebates.
- Tracked account performance for customer satisfaction and construction efficiency.
- Maintained accounts receivable (AR) at 90% current.
- Prepared payroll and IR filing for 15 franchises throughout New Zealand.
Education
NVQ Level 6, Equivalent To Bachelors Degree - Construction Contracting Operations Management
NOCN National Open College Network Uk
London08.2018
Skills
- Knowledge of construction scheduling
- Procurement
- Reporting & Analysis
- Trend Analysis
- Organization and Time management
- First Aid/CPR
- Customer Service
- Flexible & Adaptable
- Team building
- Responsible
- Excellent work ethic
- Subcontractor Training & Development
- Teamwork
- Verbal and written communication
- Troubleshooting
- Cultural awareness
- Conflict resolution
- Quality Control
- Quality Auditing
- Critical Thinking
- Risk Management
- Long-Term Budgeting
- Property Appraisals
- Risk Mitigation
Certification
NVQ in Payroll and Administration, Association of Accounting Technicians (AAT) Level 2, 2006 O-Level Standard: English, Biology, Maths, German, Home Economics, Art, Geography, St. Georges School, Harpenden, England Certifications Experienced Technical Supervisor or Managers Card, CSCS, Site Management Safety Training Scheme, SMSTS, First Aid, British Red Cross.
Affiliations
Site Safety Passport, Hornby,2014
Staff Selection and Recruitment, V. J. Henderson & Associates, 2011
Pay and Personnel Administration Programme, employment Law Training Ltd., 2011, 2009
Timeline
Asset Manager
Kainga Ora
07.2023 - Current
Quality Officer
Switched On Group
08.2022 - Current
Client Liaison Officer
Bainbridge Homes Limited
02.2021 - 08.2022
Property Manager
IP Group Limited
07.2020 - 02.2021
Contracts Manager
West Country Maintenance Services
01.2019 - 03.2020
Quality & Aftercare Manager
RGB Recruitment, Zero C Holdings
07.2018 - 12.2018
Project Coordinator
Evolution Ltd
03.2016 - 07.2018
Client Liaison Team Leader
Stonewood Homes Ltd
10.2012 - 12.2015
Human Resources Administrator
Ewing Construction Ltd
04.2012 - 10.2012
Office Manager
02.2012 - 04.2012
Accounts Receivable/Payroll
01.2009 - 02.2012
NVQ Level 6, Equivalent To Bachelors Degree - Construction Contracting Operations Management
NOCN National Open College Network Uk
Similar Profiles
Lokesh AdhavLokesh Adhav
Intermediate Building Inspector-C1 Competency at Kainga Ora Homes and Communities- ConsentiumIntermediate Building Inspector-C1 Competency at Kainga Ora Homes and Communities- Consentium
Robert Brett AkuhataRobert Brett Akuhata
Manager Community Engagement and Partnerships Te Tai Tokerau at KAINGA ORAManager Community Engagement and Partnerships Te Tai Tokerau at KAINGA ORA
Sashi KumarSashi Kumar
Manager Lease and Asset Services at Kainga Ora Homes & CommunitiesManager Lease and Asset Services at Kainga Ora Homes & Communities