Julie Bradley
Greenmeadows, Napier
Summary
Familiar with diverse banking and investment products, deposit accounts and loans. Competent in setting up services, transferring funds and helping with complex transactions. Positive and upbeat with strong communication and problem-solving abilities. Skilled at helping customers and business accounts to meet financial needs by developing customized product and service solutions. Well-versed in solving routine and complex financial problems. Good communication, multitasking and conflict resolution skills.
Overview
27
27
years of professional experience
Work History
Customer Support Representative
TSB Bank
10.2022 - Current
- Managed high call volumes while maintaining a professional demeanor and delivering prompt service in each interaction.
- Streamlined communication for improved customer experiences through effective listening and problem-solving skills.
- Connected with customers to address questions and resolve issues through phone and email.
- Developed and maintained strong relationships to deliver exceptional customer service support.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
Banking Consultant
SBS Bank
10.2011 - 03.2020
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
- Trained and mentored junior banking staff to maximize performance, efficiency and compliance.
Sales/General Merchandiser
Max Fashions
01.2007 - 03.2010
- Executed revised sales plans and reset zones to incorporate new merchandise.
- Completed efficient weekly pricing changes for general merchandise categories.
- Kept sales floor clean, neat and well-stocked for customers, helping to drive consistent sales with professional arrangements.
Customer Service Officer/Casual
National Bank Of New Zealand
01.2004 - 01.2008
- Recommended products to customers, thoroughly explaining details.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Communicated with clients regarding account services, statements, and balances.
Customer Service Officer
National Bank Of New Zealand
01.2003 - 01.2004
International Specialist
National Bank Of New Zealand
01.2001 - 01.2003
Mobile Mortgage Bank Officer
National Bank Of New Zealand
01.1999 - 01.2000
Receptionist
Somerset Smith Partners
01.1998 - 01.1999
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
NZQA Accredited - Business Administration And Management Level 4
Eastern Institute of Technology
Napier02.1999
NZQA -
Napier Girls High School
Napier02.1990
Skills
- Self-motivated nature
- Excellent Communication
- Professional demeanor
- Attention to Detail
- Problem-Solving
- Team Building
- Dependable and Responsible
Timeline
Customer Support Representative
TSB Bank
10.2022 - Current
Banking Consultant
SBS Bank
10.2011 - 03.2020
Sales/General Merchandiser
Max Fashions
01.2007 - 03.2010
Customer Service Officer/Casual
National Bank Of New Zealand
01.2004 - 01.2008
Customer Service Officer
National Bank Of New Zealand
01.2003 - 01.2004
International Specialist
National Bank Of New Zealand
01.2001 - 01.2003
Mobile Mortgage Bank Officer
National Bank Of New Zealand
01.1999 - 01.2000
Receptionist
Somerset Smith Partners
01.1998 - 01.1999
NZQA Accredited - Business Administration And Management Level 4
Eastern Institute of Technology
NZQA -
Napier Girls High School
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