Julie Griffith
Motueka,TAS
Summary
Proven track record in enhancing customer satisfaction and loyalty at Westpac NZ, adept in banking product sales and exceptional customer service. Skillfully managed risk and increased referrals through personalized banking solutions. Demonstrates strong decision-making and attention to detail, significantly contributing to team and customer success.
Overview
38
38
years of professional experience
Work History
Banking Specialist
Westpac NZ
02.2004 - Current
- Successfully resolved complex customer complaints, demonstrating empathy and professionalism throughout the process.
- Maintained excellent client relations, resulting in increased referrals and repeat business.
- Increased customer satisfaction by providing personalized banking solutions and exceptional service.
- Managed risk effectively by conducting thorough credit assessments and adhering to established lending guidelines.
- Presented products and services to customers using in-depth knowledge to answer questions.
- Assisted clients in achieving their financial goals through expert guidance on savings, investments, and loans.
- Identified customer desires and goals through needs-based sales tactics.
- Supported tellers by processing transactions involving money orders, cashiers checks and payments.
- Opened new accounts and made changes to existing accounts.
- Played an instrumental role in community outreach initiatives promoting financial literacy among local residents.
- Cross-sold wide range of services and products to increase new business and expand existing customer relationships.
- Boosted employee morale through recognition programs that rewarded outstanding performance and exemplary service.
- Educated customers on online banking and mobile banking applications.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Processed applications for new accounts.
- Established rapport with new clients to increase satisfaction and loyalty.
- Cross-sold credit cards, loans and other bank products.
- Performed account maintenance by closing out accounts and changing customer addresses.
Cleaner
Laura Ingram Kindergarten
02.1997 - 12.2004
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
Customer Service Representative
United Video Motueka
01.2000 - 01.2004
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
Customer Service Representative
Hertz Car Rental
01.1991 - 05.1994
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
Office Assistant
Nelson Evening Mail
12.1986 - 01.1988
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
Education
Motueka High School
Motueka, NZ12.1986
Skills
- Cash handling and management
- Branch operations
- Banking product sales
- Bank services
- Teller Support
- Account Updates
- Payment Processing
- Product presentation
- Loan Processing
- Debt Restructuring
- Honest and Dependable
- Attention to Detail
- Decision-Making
- Customer Service
- Workload Management
- Exceptional customer service
- Compliance, banking laws, and regulations
- Identity Verification
- Fraud Detection
- Product and Service Sales
- Account Retention
- Currency Exchange
- Customer Loan Processing
- Balance Transfers
Timeline
Banking Specialist
Westpac NZ
02.2004 - Current
Customer Service Representative
United Video Motueka
01.2000 - 01.2004
Cleaner
Laura Ingram Kindergarten
02.1997 - 12.2004
Customer Service Representative
Hertz Car Rental
01.1991 - 05.1994
Office Assistant
Nelson Evening Mail
12.1986 - 01.1988
Motueka High School