Julie Houghton
Pukerua Bay,WGN
Summary
Astute Business Owner experienced in operations management. Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
32
32
years of professional experience
Work History
Business Owner
Self-employeed (House of Beauty Medi Spa)
09.2017 - Current
- Leading and managing a team of six employees.
- Managing staff development and training, including individual key performance indicators, goal setting and targets.
- Overall responsibility for marketing, advertising and social media.
- Establishing strong customer and community relationships through excellent communication and attentive service.
- Maintaining a safe work environment by enforcing strict procedural protocols and regularly updating staff on industry best practices.
- Fostering an inclusive workplace culture that values diversity, collaboration, and continuous learning.
- Strengthening company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Fostering relationships with suppliers and product companies.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
Sales Representative
Philip Moore
01.2016 - 09.2017
- Source and service accounts across the Wellington region.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Beauty Therapist
The Lavender Room
03.2011 - 01.2012
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
- Participated in ongoing training and education opportunities to stay current on industry trends and techniques.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Assistant Manager
House of Beauty Day Spa
01.2012 - 01.2016
- Undertook a wide range of professional services including client care, reception duties and staff management.
- Performed an extensive variety of beauty services.
- Responsible for the sales of homecare products to customers.
- Supervised day-to-day operations to meet performance, quality and beauty service expectations.
- Maintained a clean, safe, and organised clinic environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Developed strong working relationships with staff, fostering a positive work environment in their assigned aesthetic therapy roles.
- Generated repeat business through exceptional customer service.
Teacher Aide
Paremata School
02.2010 - 02.2011
- Working one on one with disabled children.
- Managed classroom behaviour effectively by establishing clear expectations, modelling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Facilitate ongoing communication with parents about their child's educational journey.
Receptionist
House of Beauty Day Spa
03.2005 - 02.2010
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and made beauty therapy bookings.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone.
- Kept reception area clean and neat to give visitors positive first impression.
Pharmacy Assistant
Mana Pharmacy
01.2003 - 03.2005
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Assisted pharmacy staff with preparing medications and filling orders.
- Merchandised over-the-counter goods and rotated stock.
Project Manager
QC Building LTD
09.2002 - 06.2005
- Successfully managed building projects
- Planned, designed, and scheduled trades.
- Met project deadlines without sacrificing build quality or workplace safety.
- Managed construction projects from inception to completion, ensuring timely delivery and budget adherence.
- Kept sites compliant with OSH regulations to prevent unnecessary risks.
Cosmetic Counter Manager
North City Pharmacy
03.2001 - 07.2002
- Enhanced customer satisfaction by providing personalised consultations and product recommendations.
- Assessed client needs through active listening
- Managed inventory levels effectively, ensuring the availability of best-selling products at all times.
- Maintained a clean, organized retail environment to optimize presentation and enhance shopper experience.
Pharmacy Assistant
Thorndon Pharmacy
03.1999 - 02.2001
- Increased patient satisfaction by accurately filling prescriptions and providing helpful, knowledgeable assistance.
- Increased workplace safety by strictly following established protocols for the handling of hazardous materials or medications.
- Managed patient records with strict attention to confidentiality laws, ensuring that sensitive information was securely stored and handled.
- Supported pharmacy operations by maintaining a clean and organized workspace, ensuring efficient workflow.
Pharmacy Assistant
Linden Pharmacy
06.1998 - 01.1999
- Kept pharmacy counter and related areas clean, neat and organised.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
Call Center Representative
Electra
04.1992 - 11.1997
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Education
Diploma in Beauty Therapy - Beauty Therapy
City & Guilds
London Institute01.2012
Certificate in Beauty Therapy - Beauty Therapy
Whitireia Polytechnic
Porirua, Wellington, New Zealand12.2011
High School Leaving Certificate -
Kapiti College
Paraparaumu, New Zealand12.1992
Skills
- Customer Service
- Customer Relations
- Attention to Detail
- Driven and Determined
- Operations Management
- Direct Sales
- Employee Motivation
- Product Promotion
- Goal Setting
Timeline
Business Owner
Self-employeed (House of Beauty Medi Spa)
09.2017 - Current
Sales Representative
Philip Moore
01.2016 - 09.2017
Assistant Manager
House of Beauty Day Spa
01.2012 - 01.2016
Beauty Therapist
The Lavender Room
03.2011 - 01.2012
Teacher Aide
Paremata School
02.2010 - 02.2011
Receptionist
House of Beauty Day Spa
03.2005 - 02.2010
Pharmacy Assistant
Mana Pharmacy
01.2003 - 03.2005
Project Manager
QC Building LTD
09.2002 - 06.2005
Cosmetic Counter Manager
North City Pharmacy
03.2001 - 07.2002
Pharmacy Assistant
Thorndon Pharmacy
03.1999 - 02.2001
Pharmacy Assistant
Linden Pharmacy
06.1998 - 01.1999
Call Center Representative
Electra
04.1992 - 11.1997
Diploma in Beauty Therapy - Beauty Therapy
City & Guilds
Certificate in Beauty Therapy - Beauty Therapy
Whitireia Polytechnic
High School Leaving Certificate -
Kapiti College
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