Julie Houghton
Pukerua Bay,WGN
Summary
Astute Business Owner experienced in operations management. Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
32
32
years of professional experience
Work History
Business Owner
Self-employeed (House of Beauty Medi Spa)
2017.09 - Current
- Leading and managing a team of six employees.
- Managing staff development and training, including individual key performance indicators, goal setting and targets.
- Overall responsibility for marketing, advertising and social media.
- Establishing strong customer and community relationships through excellent communication and attentive service.
- Maintaining a safe work environment by enforcing strict procedural protocols and regularly updating staff on industry best practices.
- Fostering an inclusive workplace culture that values diversity, collaboration, and continuous learning.
- Strengthening company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Fostering relationships with suppliers and product companies.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
Sales Representative
Philip Moore
2016.01 - 2017.09
- Source and service accounts across the Wellington region.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Beauty Therapist
The Lavender Room
2011.03 - 2012.01
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
- Participated in ongoing training and education opportunities to stay current on industry trends and techniques.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Assistant Manager
House of Beauty Day Spa
2012.01 - 2016.01
- Undertook a wide range of professional services including client care, reception duties and staff management.
- Performed an extensive variety of beauty services.
- Responsible for the sales of homecare products to customers.
- Supervised day-to-day operations to meet performance, quality and beauty service expectations.
- Maintained a clean, safe, and organised clinic environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Developed strong working relationships with staff, fostering a positive work environment in their assigned aesthetic therapy roles.
- Generated repeat business through exceptional customer service.
Teacher Aide
Paremata School
2010.02 - 2011.02
- Working one on one with disabled children.
- Managed classroom behaviour effectively by establishing clear expectations, modelling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Facilitate ongoing communication with parents about their child's educational journey.
Receptionist
House of Beauty Day Spa
2005.03 - 2010.02
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and made beauty therapy bookings.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone.
- Kept reception area clean and neat to give visitors positive first impression.
Pharmacy Assistant
Mana Pharmacy
2003.01 - 2005.03
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Assisted pharmacy staff with preparing medications and filling orders.
- Merchandised over-the-counter goods and rotated stock.
Project Manager
QC Building LTD
2002.09 - 2005.06
- Successfully managed building projects
- Planned, designed, and scheduled trades.
- Met project deadlines without sacrificing build quality or workplace safety.
- Managed construction projects from inception to completion, ensuring timely delivery and budget adherence.
- Kept sites compliant with OSH regulations to prevent unnecessary risks.
Cosmetic Counter Manager
North City Pharmacy
2001.03 - 2002.07
- Enhanced customer satisfaction by providing personalised consultations and product recommendations.
- Assessed client needs through active listening
- Managed inventory levels effectively, ensuring the availability of best-selling products at all times.
- Maintained a clean, organized retail environment to optimize presentation and enhance shopper experience.
Pharmacy Assistant
Thorndon Pharmacy
1999.03 - 2001.02
- Increased patient satisfaction by accurately filling prescriptions and providing helpful, knowledgeable assistance.
- Increased workplace safety by strictly following established protocols for the handling of hazardous materials or medications.
- Managed patient records with strict attention to confidentiality laws, ensuring that sensitive information was securely stored and handled.
- Supported pharmacy operations by maintaining a clean and organized workspace, ensuring efficient workflow.
Pharmacy Assistant
Linden Pharmacy
1998.06 - 1999.01
- Kept pharmacy counter and related areas clean, neat and organised.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
Call Center Representative
Electra
1992.04 - 1997.11
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Education
Diploma in Beauty Therapy - Beauty Therapy
City & Guilds
London Institute01.2012
Certificate in Beauty Therapy - Beauty Therapy
Whitireia Polytechnic
Porirua, Wellington, New Zealand12.2011
High School Leaving Certificate -
Kapiti College
Paraparaumu, New Zealand12.1992
Skills
- Customer Service
- Customer Relations
- Attention to Detail
- Driven and Determined
- Operations Management
- Direct Sales
- Employee Motivation
- Product Promotion
- Goal Setting
Timeline
Business Owner
Self-employeed (House of Beauty Medi Spa)
2017.09 - Current
Sales Representative
Philip Moore
2016.01 - 2017.09
Assistant Manager
House of Beauty Day Spa
2012.01 - 2016.01
Beauty Therapist
The Lavender Room
2011.03 - 2012.01
Teacher Aide
Paremata School
2010.02 - 2011.02
Receptionist
House of Beauty Day Spa
2005.03 - 2010.02
Pharmacy Assistant
Mana Pharmacy
2003.01 - 2005.03
Project Manager
QC Building LTD
2002.09 - 2005.06
Cosmetic Counter Manager
North City Pharmacy
2001.03 - 2002.07
Pharmacy Assistant
Thorndon Pharmacy
1999.03 - 2001.02
Pharmacy Assistant
Linden Pharmacy
1998.06 - 1999.01
Call Center Representative
Electra
1992.04 - 1997.11
Diploma in Beauty Therapy - Beauty Therapy
City & Guilds
Certificate in Beauty Therapy - Beauty Therapy
Whitireia Polytechnic
High School Leaving Certificate -
Kapiti College
Similar Profiles
Patricia RileyPatricia Riley
MEDI SPA MANAGER & PROVIDER at A NEW YOU MEDI SPAMEDI SPA MANAGER & PROVIDER at A NEW YOU MEDI SPA
Sehajpreet KaurSehajpreet Kaur
Front Desk Receptionist at REJUVA Medi SpaFront Desk Receptionist at REJUVA Medi Spa
Diane AguilarDiane Aguilar
Medical Assistant at Millennium Medi SpaMedical Assistant at Millennium Medi Spa