Julie Knol
Titirangi,AUK
Summary
Adaptable Manager offers many years of experience coordinating operations to achieve organizational goals. Communicative team leader with expertise in strategic planning and inventory management. Committed to driving improvements through innovation and leadership.
Overview
20
20
years of professional experience
Work History
Manager Customer Services
ASB
Titirangi, AUK
01.2001 - 04.2021
- Assisted in training new employees on product knowledge, customer service and cash handling procedures.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Conducted regular performance reviews with staff members to provide feedback on their progress.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Skills
- Operations Management
- Staff Management
- Performance Management
- Policy Implementation
- Staff Development
- Team Leadership
- Staff Training and Development
References
References available upon request.
Timeline
Manager Customer Services
ASB
01.2001 - 04.2021
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