Julie Lennox
Christchruch
Summary
Proven track record in client relationship building and sales development, highlighted by a high client retention rate at Warwick Fabrics. Expert in teamwork and collaboration, significantly enhancing project execution and client satisfaction. Skilled in customer service and territory management, with a knack for fostering long-term partnerships and expanding client bases.
Overview
37
37
years of professional experience
Work History
Account Manager
Warwick Fabrics
10.2018 - Current
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
Account Manager and Showroom Manager
David Shaw Furniture
01.2015 - 10.2018
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Responsible for smooth running of the showroom including customer sales, conversion of quotes and knowledge and presentation of product
Textile Designer
William Halstead And Co
03.1987 - 01.1993
- Incorporated out-of-the-box thinking to create new designs for client accounts
- Remained savvy in new and upcoming trends to design new patterns based on popularity and demand.
- Collaborated with fashion designers to create cohesive collections, resulting in increased sales for the company.
- Displays self-motivation to meet deadlines and produce new products with public appeal.
- Regularly presented to customers and industry groups on textile designs and design techniques.
- Worked closely with marketing teams to develop promotional materials showcasing new textile collections effectively reaching target audiences.
- Demonstrates familiarity with multiple types of woven fibre techniques.
Education
Bachelor of Arts - Honours Degree in Textile Design
Herriot Watt University
Scotland 01.1987
Skills
- Customer Service
- Teamwork and Collaboration
- Client Relationship Building
- Sales Development
- Documentation And Reporting
- Territory Management
Timeline
Account Manager
Warwick Fabrics
10.2018 - Current
Account Manager and Showroom Manager
David Shaw Furniture
01.2015 - 10.2018
Textile Designer
William Halstead And Co
03.1987 - 01.1993
Bachelor of Arts - Honours Degree in Textile Design
Herriot Watt University
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