Julie Madden
Auckland,AUK
Summary
Experienced sales professional with a track record of driving sales and cultivating client relationships. Proficient in identifying customer needs, delivering customized solutions, and closing deals. Strong communication, negotiation, and problem-solving skills. Collaborative team player dedicated to meeting targets.
Overview
27
27
years of professional experience
Work History
Sales/Account Manager
Service King
11.2019 - 10.2021
- Activities to support continued company growth including working with existing accounts, identifying new business opportunities & key decision makers/influencers, tailor making service solutions (bundling service propositions where possible)– engaging 3rd party suppliers where necessary
- Account/Relationship Management: Relationship Management (Property Managers, Larger Accounts), point of contact in re-negotiating contracts (Customer Retention), issue/problem resolution (customer vs service delivery), providing additional added value services/products (third party engagement where necessary)
- Supporting internal teams in new business handover and start ups
Business Development Manager
Service King
, Auckland
10.2019 - 10.2021
- Activities to support continued company growth including working with existing accounts, identifying new business opportunities & key decision makers/influencers, tailor-making service solutions (bundling service propositions where possible)– engaging 3rd party suppliers where necessary
- Identified potential clients, built relationships, and negotiated contracts.
- Maintained a database of leads and tracked progress throughout the sales cycle process.
National Sales Manager
Clean Planet NZ Ltd
01.2014 - 10.2019
- Supporting & training of Master Regional Managers in presenting to prospects, providing training, costing and document preparation and ensuring that all processes are followed
- Identifying new opportunities through cold call cycle management Establishing key contacts and relationship building of new accounts including establishing large national and smaller account opportunities
- Preparation of training literature for use as training templates
- Tender and Proposal preparation and submission
- Examples of large multisite national & regional contracts personally won and negotiated are Z Energy (Corporate offices – Nationwide) Yellow Pages (Nationwide), Bayleys (3 sites Christchurch), Franklin Plumbing (all sites)
Business Development Manager
Menzies Cleaning and Facilities Services (Queensland) – incorporating Allcorp Property Services Pty Ltd
02.2013 - 10.2013
- Tender submission, writing and identifying new customers through cold calling methods including the Internet, Fridays Paper (Business section), Driving-by, Facilities Management companies, and other industry sectors
- Developing and maintaining database (excel based), estimating, recruitment of new cleaning staff where necessary, maintaining call cycles, estimating and costing, tender and proposal preparation, working customers in providing periodic service solutions (carpet cleaning, window cleaning, wet scrubs, etc)
- Hand-over management of new accounts, Reporting and management structure to the Queensland State Manager
Management Support
Discovery for Teens Foundation (Volunteer Role)
06.2012 - 11.2012
- Volunteered services to the Discovery for Teens as a non-for-profit organization
Cafe Manager
Cafe 101, Christchurch, NZ
04.2011 - 08.2011
- Responsible across various business functions including: staff training, coffee making, food preparation, promotions, till control, etc
- Temporary role in assisting during the absence of a permanent cafe manager
Sales Consultant/Account Manager (Auckland Region)
OCS NZ LTD
05.2005 - 03.2011
- Responsible for securing, managing and developing both new and existing accounts growth through targeting profitable new business, long-term client relationships and key business strategies
- Conducting regular business and account reviews, estimating cleaning through visual and measured timings, preparation of Proposals and Tender response, completing costing sheets, Up-selling customers in periodic services and integrated contracts, Problem solving, Being a point of contact if service issues are not resolved at operational level
Sales Consultant (Auckland Region)
CLEANING PLUS
06.2002 - 05.2004
- Responsible for identifying profitable sales opportunities through cold calling and internal leads
- Collating information and presenting to customer including up-selling of existing business accounts
Sales Consultant
Review Publishing – Food Business Magazine
01.2001 - 04.2002
- Working with new and existing customers
- Business to Business customer engagement
- Collecting art copy and working with editorial staff
- Sole responsibility for sales on the magazine.
- Consistently achieved weekly targets
Sales Executive (Christchurch)
Channel Publishing
10.1997 - 11.2001
- Commission based selling working on a variety of publications including: Healthwise, Your Safety, Builder Rennovator
- Collecting art copy
- Meeting personal sales objectives of $500.00 per week (working on a part-time basis)
- Cold calling and managing call cycles
Market Researcher (Christchurch)
Colmar Brunton & AGB McNair
01.1995 - 10.1997
- Working from home conducting market research surveys in conjunction with studying
- Excellent hit rate
Business Development
IPSL NZ Ltd
- Taking a targeted and deliberate approach in developing the IPSL brand within the New Zealand market
- Industries included: Pharma/food, corporate, Health and Education
- Preparing proposal/tender documents, estimating, costing and follow ups, call cycle management, cold calling, contract negotiation and implementation of new contracts and working with key suppliers
Education
Diploma in Secretarial Studies -
Gillian Inglis Commercial College
Skills
- Management of Key Accounts & relationships
- Report representation
- Up-selling additional value-added Services
- Third party liaison
- Contract negotiations
- Tender/Bid writing & submission
- Experienced at cold calling and nurturing existing prospect relationships
- Multi-regional account focus
- Building company targeted regional growth presence (nationwide)
- CRM experience; Workview, Zoho, Saleforce, etc
- Estimation & tailor making proposals
- Training & mentoring Regional Managers
- Writing sales training literature
- Ensuring call cycles are kept up-to-date
- Team player
- Sense of humour
- Able to work autonomously & with broader teams
Accomplishments
- Consistently achieved and exceeded monthly targets with a mix of self-driven efforts and existing accounts
- Managing all aspects of writing tender response for submission. Successful bids include Z Energy (Nationwide corporate NZ– 6 sites total – contract value over $400K per year, Southport Court (QLD, Australia), Gattone Prison (QLD, Australia), Ministry of Social Development – all of South Auckland), etc.
- Retention of business at risk – problem solving; working with operations teams & customers (where necessary) to ensure any problems experienced are resolved satisfactorily and in a timely manner
Timeline
Sales/Account Manager
Service King
11.2019 - 10.2021
Business Development Manager
Service King
10.2019 - 10.2021
National Sales Manager
Clean Planet NZ Ltd
01.2014 - 10.2019
Business Development Manager
Menzies Cleaning and Facilities Services (Queensland) – incorporating Allcorp Property Services Pty Ltd
02.2013 - 10.2013
Management Support
Discovery for Teens Foundation (Volunteer Role)
06.2012 - 11.2012
Cafe Manager
Cafe 101, Christchurch, NZ
04.2011 - 08.2011
Sales Consultant/Account Manager (Auckland Region)
OCS NZ LTD
05.2005 - 03.2011
Sales Consultant (Auckland Region)
CLEANING PLUS
06.2002 - 05.2004
Sales Consultant
Review Publishing – Food Business Magazine
01.2001 - 04.2002
Sales Executive (Christchurch)
Channel Publishing
10.1997 - 11.2001
Market Researcher (Christchurch)
Colmar Brunton & AGB McNair
01.1995 - 10.1997
Business Development
IPSL NZ Ltd
Diploma in Secretarial Studies -
Gillian Inglis Commercial College
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