DIY, Home Improvement & Gardening, Reading, Playing Team Sports, I enjoy cooking & baking for family and friends, Spending time with my grandchildren
Julie Malcolm
New Plymouth,TKI
Summary
A positive experienced customer service professional with strong skills in administration, co-ordination and processing tasks. I am highly skilled managing clerical & office processes, customer enquiries in a timely professional manner. Known for flexibility and reliability, adapting to changing needs while maintaining high standards. I can also be relied upon to manage multiple tasks, co-ordinate office processes, prioritise and meet expected work outcomes efficiently and smoothly in a team environment. I am currently seeking employment that will allow me to utilise these skills, and am offering you a professional, loyal and dedicated employee.
Overview
40
40
years of professional experience
Work History
Senior Customer Service Advisor
Wood Training
01.2018 - 05.2025
- Reception – Respond to Enquires relating to training, phone calls, emails as well as front desk inquiries.
- Liaise with and support trainers, assist setting up training venues, catering & other training requirements.
- Manage and coordinate training Course Material
- Send out Course Material prior to closed book courses
- Couriering Passbooks on request
- Taking payments via EFTPOS for courses & Books etc
- Ordering Stationary, Managing Keys & Booking Machinery, Divers etc for up and coming courses.
- Booking Flights, Accommodation & Rental Cars
- Entering Registrations & updating student management system.
- Enrolling Students into their courses via Booking Rooster.
- Uploading CSV file to OPITO Hub to produce certificates & sending E-Certificates to Companies & Candidates who completed OPITO Courses
- Entering NSN numbers to student records
- Uploading NZQA unit standards to NZQA site & printing reports
- Entering Student Evaluation feedback
- Setting up courses and enrolling students
- Scanning & uploading On Job Assessment’s, Medical Certificates etc to CRM.
- Processing of completed Course packs, Issuing E-Certs to Students.
- Streamlined customer service processes for improved efficiency.
- Participated in recruitment efforts, for the customer service team.
- Collaborated with other departments to optimize customer support.
- Handled high-profile clients, ensuring exceptional service levels and fostering long-term relationships.
Trades Academy Administrator, Administrator – Engineering and Health and Beauty
Witt, New Plymouth
02.2012 - 09.2016
- Track and report student attendance to schools daily, as well as term and annual attendance analysis
- Prepare reports for Ministry of Education
- Arrange student interviews and assist with the interview
- Assist in enrolling of students and process applications
- Preparing reports at the end of each term for Tutors to fill out then sending onto respective schools
- Liaise with Schools, students and family whether it is in person, email or phone.
- Putting together & presenting Certificates at school final assemblies/prize giving to students
- Reporting student results as qualification towards their NCEA
- Driving TA Students on Field Trips and actively participate in a wide range of TA Activities when needed.
- Arrange and enter Evaluations
- Support Person to TA Leader and Trades Academy Tutors, Taranaki Futures (Skill Squad – Build a Bach) & Trades Academy Students.
- Arranging travel or consultations for manager, HOFs and Tutors
- Update programme Changes and changes to the prospectus or Info Sheets.
- Document control tasks
- Make sure administration systems and procedures are met to WITT's QMS standards
- Any confidential records are appropriately stored, retained and disposed of in accordance with Witt Privacy Policies
- Assist students/schools with initial enquiries and information regarding any course changes
- Maintain co-operative and productive working relationships with ED, academic staff and all other WITT Staff
- Organise and attend meetings, including preparing agendas and recording minutes, as requested
- Collation and filing of Individual Personal Education Plans
- Support Careers Expos/Special Events as required
- Any enquiries from secondary schools are managed and referred to appropriate WITT Tutors or Manager
- Report any health and safety incidents, unacceptable student behaviour and pastoral issues to TA Manager or secondary school.
- Encourage student academic success and the transition to employment and/or further tertiary learning.
Administration / Customer Service
The Knight Group Ltd, New Plymouth
04.2011 - 11.2011
- Personal Assistant to the Sales Representative
- Answering calls and handling customer enquiries
- Following up on orders and estimated time of arrivals for client's deliveries
- Entering orders and trials (Appro System)
- Liaise with Filways and PBT tracking & arranging collections of freight
- Word Processing, Excel, Spread Sheets & Email
- Checking orders and Filing
- Stock Adjustments and trigger Sheets
- Telemarketing within New Zealand and potential opportunities in Australia
- Organising road show to promote new products
- Managing Officemax Connect site
- Organising flights and car hire
- (My position became destablished, after restructuring occurred within the company).
Office Manager / Administrator
SRS Taranaki, New Plymouth
01.2007 - 04.2011
- Liaise with staff, sales representatives and external businesses
- Data Entry onto Olex 4D System
- Liaise with Allied Work Force – Regular Temporary Staff & entering their Timesheets
- Reception and phone duties
- Organise jobs and job sheets
- Weekly stocktakes of Timber, drums and materials
- Organising with trucking company deliveries from Head Office
- Weekly/Monthly performance sheets, supply data & work sheets
- Excel Spread sheets on performance and outgoing work
- Typing up Minutes of Health & Safety Meetings
- Ordering Stock, stationary & lunchroom supplies
- Matching up delivery dockets, orders and invoices
- Following up that stock on back ordered stock
- Running equipment to depots for repairs and collecting tools and materials required
- Invoicing – creditors and debtors – email and phone conference with H/O
- Processing Purchase Orders
- Timesheets, filing and petty cash and mail
- (My Hours were reduced, I left my position for full time employment).
Administration (part-time)
Gough, Gough & Hamer, New Plymouth
01.2005 - 12.2006
- DBSi Computer System – Entering job sheets of time worked on client’s machines
- SAP Invoicing & Purchase Orders
- Excel spread sheets for wages
- Accounts payable & receivable, banking and petty cash
- Sales of parts and merchandising
- Answering and transferring telephone calls
- Filing and ordering stationary
Accounts
Shinaz
01.2002 - 12.2003
Receptionists / Data Entry
Wilsons Bridal Wear, Australia
01.1992 - 12.1993
Receptionist / Recruitment Consultant
Perth Staff Placements, Australia
01.1991 - 12.1992
Receptionist / Secretary
Digital Telecommunications Systems, Australia
01.1990 - 12.1991
Sales Assistant / Office Assistant
Arthur Barnett, NZ
01.1985 - 12.1989
Education
A+ Business Computing course -
WITT
01.2015
No Degree - Foundation First Aid
Wood Training
New Plymouth, NZ08-2024
No Degree - Health & Safety Representative
Wood Training
New Plymouth, NZ07-2019
WITT Business Administration & Computing - L2
WITT
01.2006
Skills
- Clerical duties – record keeping, data entry, filing information, report writing
- Excellent attention to detail and accuracy when working with numerical data
- Ability to manage workplace deadlines, prioritise and multi-task efficiently
- Ability to manage all general clerical tasks and office processes
- Purchase orders, costing and pricing
- Dictaphone typing
- Calender Management
- Skilled acting as a first point of contact for customers and handling enquiries in a timely and professional manner
- Ability to build strong work relationships and liaise clients & customers
- Skilled at communicating information to customers clearly and concisely
- Team work skills and the ability to work collaboratively with others to reach a goal
- Professional and welcoming phone manner
- Well organised with excellent time management skills
- Sole-charge office management skills
- Ability to prioritise & self-manage work tasks and manage deadlines working independently
- Customer Support
- Mail Merge
- Microsoft Office
- Operating Tech1 Purchase Ordering and Accounting System
- Exo – Ordering & Invoicing
- CRM – Customer Data Base
- Booking Rooster
- Job Ready
- Moodle Training
- SAP-Accounting
Interests
Work Type
Part TimeWork Location
On-SiteTimeline
Senior Customer Service Advisor
Wood Training
01.2018 - 05.2025
Trades Academy Administrator, Administrator – Engineering and Health and Beauty
Witt, New Plymouth
02.2012 - 09.2016
Administration / Customer Service
The Knight Group Ltd, New Plymouth
04.2011 - 11.2011
Office Manager / Administrator
SRS Taranaki, New Plymouth
01.2007 - 04.2011
Administration (part-time)
Gough, Gough & Hamer, New Plymouth
01.2005 - 12.2006
Accounts
Shinaz
01.2002 - 12.2003
Receptionists / Data Entry
Wilsons Bridal Wear, Australia
01.1992 - 12.1993
Receptionist / Recruitment Consultant
Perth Staff Placements, Australia
01.1991 - 12.1992
Receptionist / Secretary
Digital Telecommunications Systems, Australia
01.1990 - 12.1991
Sales Assistant / Office Assistant
Arthur Barnett, NZ
01.1985 - 12.1989
WITT Business Administration & Computing - L2
WITT
A+ Business Computing course -
WITT
No Degree - Foundation First Aid
Wood Training
No Degree - Health & Safety Representative
Wood Training
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