Summary
Overview
Work History
Education
Skills
Timeline
Generic

Julie Mouat

Waihi

Summary

Interested to find and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

I come with polished professional management skills that requires me to be efficient in multiple tasks, utilizing electronic medical record systems, and providing excellent customer service to patients and staff.

Adhering to policies and procedures to comply with Minisrty of Health regulations is key to a successful work place. I have a record of effectively troubleshooting issues and maintaining patient confidentiality.

Providing administrative and clerical support to medical staff and practice manager is key component to my current position. I have a proven record of accurately organizing, filing and retrieving patient information. Experienced in coding medical records and entering data into patient databases. Organized and dependable candidate successful at managing multiple priorities with a positive attitude and you will find my willingness to take on added responsibilities an asset to your team.

I believe myself to be a organized Team Leader that can build positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Overview

15
15
years of professional experience

Work History

Medical Administrator - Team Leader

Green Cross Health
08.2013 - Current
  • Maintained a positive work environment by fostering open lines of communication among staff members and addressing any concerns promptly and professionally.
  • Increased overall patient satisfaction with knowledge, empathy the implementation of an efficient feedback process
  • Input data into computer programs and filing systems.
  • Ensured compliance with healthcare regulations through meticulous record-keeping and documentation practices.
  • Handled sensitive patient information with confidentiality, adhering to MOH guidelines at all times.
  • Reduced wait times for patients by optimizing appointment scheduling methods.
  • Improved accuracy in billing and claiming by regularly reviewing work
  • Facilitated smooth clinic operations by managing staff schedules and coordinating resources effectively.
  • Entered and scanned patient history, current medical conditions and medications into PMS system.
  • Handled sensitive patient information with confidentiality, adhering to MOH guidelines at all times.
  • Streamlined patient registration process by implementing electronic check-in procedures.
  • Developed policies and procedures that improved operational efficiency while maintaining high standards of care delivery to patients.
  • Oversaw inventory management systems, ensuring adequate supplies were available for daily operations without excess waste or cost overruns.
  • Facilitated performance improvement initiatives
  • Sorted and distributed incoming and outgoing medical records.
  • Followed exact procedures for handling transfers and other releases of medical records.
  • Maintained accuracy, completeness, and security for medical records and health information.
  • Trained new staff on PMS, record processing and filing procedures and Health and Safety procedures
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Held team meetings to inform team members on company news and updates.
  • Assisted in recruitment of new team members, hiring to build team of top performers.
  • Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Evaluated staff performance
  • Generated reports detailing findings and recommendations.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.

Early Childhood Educator

Waihi Free Kindergarten
08.2011 - 08.2013
  • Supported children with special needs, creating customized learning strategies to accommodate various abilities.
  • Maintained and fostered positive and constructive interactions with staff, families, and children.
  • Boosted children''s social skills development through group projects and collaborative games.
  • Communicated with parents and other staff about student progress.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Strengthened parent-teacher relationships through consistent communication, increasing parental involvement in the educational process.
  • Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
  • Monitored classroom to verify safe and secure environment.

Early Childhood Supervisor

Get Started Enterprises
02.2009 - 07.2011
  • Fostered strong relationships with community partners to enhance program offerings and support families'' diverse needs.
  • Developed strategies for continuous program improvement by analyzing data, reviewing parent feedback, and refining practices based on current research in the field of early childhood education.
  • Streamlined administrative tasks such as enrollment paperwork, attendance tracking, and budget management to increase efficiency within the center.
  • Promoted diversity within the classroom by integrating multicultural learning materials and fostering an inclusive atmosphere for all students.
  • Supported staff professional development by providing ongoing coaching, training, and resources for continuous improvement.
  • Collaborated with team members to create a positive and safe environment for early childhood education and care.
  • Implemented a comprehensive staff performance appraisal system, providing constructive feedback and guidance for improvement.
  • Implemented developmentally and culturally appropriate curriculum for children, creating positive, and safe classroom environments.
  • Coached, supervised and mentored education staff, imparting classroom knowledge to build strong skill sets.

Education

No Degree - Managing People

Stella Leadership
Green Cross Health
02.2024

Diploma of Teaching Earlychildhood - Early Childhood Education

Te Tari Puna Ora
Hamilton, NZ
2005

Skills

  • Patient Confidentiality
  • Staff Supervision and Training
  • Time Management Competence
  • Multitasking Abilities
  • Conflict Resolution
  • Billing management and procedures
  • Medical Office Software Proficiency
  • Effective Communication Techniques
  • Data Entry
  • Invoice Processing
  • Paperwork Processing

Timeline

Medical Administrator - Team Leader

Green Cross Health
08.2013 - Current

Early Childhood Educator

Waihi Free Kindergarten
08.2011 - 08.2013

Early Childhood Supervisor

Get Started Enterprises
02.2009 - 07.2011

No Degree - Managing People

Stella Leadership

Diploma of Teaching Earlychildhood - Early Childhood Education

Te Tari Puna Ora
Julie Mouat