Julie Siemonek

• Keeps customers and clients informed regarding requests for services
• Collecting, maintaining and recording all required customer information
• Replies to customer enquiries within the required time frames
• Customers and clients have a positive experience when arranging work through our services and the
level of service provided exceeds their expectations
• making sure that the customer and clients are fully informed of the requirements for service delivery (i.e. what is
required to deliver the requested services) and any costs or other requirements & / or expectations
we may have for the delivery of the requested services.
• Customer details are accurate and up to date
• Customer occupational health requirements are recorded accurately and maintained to ensure they
remain up to date.
• Customers are provided with correct pricing and information on the services that we provide

• Pre-employment and drug test requests are processed as a matter of priority

• Improved patient relations by proactively addressing concerns or complaints with professionalism and empathy.
• Handled financial transactions responsibly, collecting copayments and processing payments with attention to detail.
• Supported administrative tasks such as filing, data entry, and document management to maintain an organized office environment.
• Managed high call volumes effectively, addressing patient inquiries and resolving issues promptly.
• Developed strong relationships with patients, providing empathetic support and assistance throughout their visit.
• Enhanced patient experience by managing front office operations efficiently and professionally.
• Collect patient and client documents and information upon referral.
• Supported office cleanliness and organization, creating welcoming environment for visitors.
• Increased appointment adherence by implementing proactive reminder system.

• Following basic people essentials (e.g
• Uniforms, grooming and punctuality)
• Attending to customers' needs as a primary focus
• Performing all assigned tasks & procedures efficiently and in a timely manner
• Assisting in the completion of station preparation, stocking and making sure that the station area is clean
• Delivering fast, friendly and accurate service to all customers
• To deliver an exceptional customer experience every time, whilst following McDonald's values and adhering to their policies and procedures

• Ensured optimal customer service was presented to tourists throughout the attraction, provided customers with valuable venue information
• Advised visitors on Marine Life throughout the attraction
• Developed customer service skills on front reception
• Implemented hospitality skills on front reception
• Adapted to working in a busy and driven work environment