Julie Suzuki
Summary
Dynamic professional with a proven track record at Starbucks, adept in staff supervision and task prioritization. Excelled in enhancing guest satisfaction through effective team building and operational improvements. Skilled in coaching and mentoring, demonstrated by successfully training staff and reducing wait times. Achieved notable results in fast-paced settings by leveraging strong sales coaching and staff scheduling abilities.
Overview
6
6
years of professional experience
Work History
Hospitality Worker
Starbucks
08.2020 - Current
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
- Supported the operations by assisting servers during busy periods or covering shifts as needed.
- Trained new staff members on proper customer service and hospitality policies.
- Implemented effective time management strategies during high-volume periods which resulted in reduced wait times and increased guest satisfaction.
- Making rosters and running shifts as a shift supervisor and made sure all the shift was flawless.
- Participated in Starbucks championships
Volunteer
NZSCA - New Zealand Speciality Coffee Association
08.2024 - 08.2024
- Being a runner, time keeper, and helped them setting up and tidying up the place.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Communicated with staff members to stay informed about volunteer opportunities and events.
Hospitality Worker
Japanese Restaurant
01.2019 - 08.2020
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Greeted guests with friendly and professional acknowledgment to build rapport.
After-school Tutor
Two of the Intermidiate School Children
01.2019 - 12.2019
- Improved students'' overall academic performance in Japanese.
- Assisted students with homework assignments, ensuring timely completion and thorough understanding of concepts.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided homework assistance using specific curriculum and materials from Japan.
Education
Diploma In Psychology And Counselling - Psychology And Counselling
The Career Academy
Online06.2024
Bachelor of Arts - Psychology And Education
University of Auckland
Auckland, NZ05.2023
Skills
- Team building
- Task Prioritization
- Staff Supervision
- Sales Coaching
- Coaching and Mentoring
- Staff Scheduling
Learning about coffee
I like to read anything about coffee online and practice latte art on my home machine and at work to improve my coffee making skill and knowleknowledge.
Languages
Japanese
Native or Bilingual
English
Native or Bilingual
Timeline
Volunteer
NZSCA - New Zealand Speciality Coffee Association
08.2024 - 08.2024
Hospitality Worker
Starbucks
08.2020 - Current
Hospitality Worker
Japanese Restaurant
01.2019 - 08.2020
After-school Tutor
Two of the Intermidiate School Children
01.2019 - 12.2019
Diploma In Psychology And Counselling - Psychology And Counselling
The Career Academy
Bachelor of Arts - Psychology And Education
University of Auckland
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