Summary

Overview

Work History

Education

Skills

LANGUAGES

Achievements

Timeline

Julie Tat-Luong

Auckland,New Zealand

Summary

With a long-standing background in customer service, from volunteering at my parents' vegetable business from 7 years old to working in hospitality and retail, I have developed strong interpersonal communication skills, with a focus on conflict resolution. I am currently studying a Bachelor's of Business, in my second year of studies, majoring in Human Resource Management and Employment Relations, minoring in Management and Leadership and Marketing. With balancing work, studies, and social relationships, effective time management is a skill I have acquired while maintaining positive progression of all responsibilities. I am now looking to apply these skills in a Human Resources role where I can further my understanding of employment dynamics, whilst supporting employee management, development, and maintaining workplace culture.

Overview

years of professional experience

Work History

Sales Associate

Lagardère Travel Retail

06.2023 - Current

Demonstrates deep understanding of products to assist customer product selection.
Task prioritisation, balancing multiple priorities to meet stocking deadlines during high-pressure shifts.
Assisted in training new staff, ensuring they understand the role thoroughly and work at the highest productivity.
Familiarity with point-of-sale (POS), inventory software, and basic computer operations.

Front of House

Bakehaven Cafe

05.2022 - 05.2022

Provide excellent customer service to ensure positive experiences and high customer satisfaction.
Handled customer complaints, providing adequate service recovery solutions to alleviate issues that arose.
Fulfilling customer orders promptly through in-person and over-the-phone services.
Continuous maintenance of workspaces, organising, and cleaning of all areas.
Occasionally assisted in BOH duties.

Education

Bachelor of Business - Second Year - Human Resource Management & Employment Regulations

Auckland University of Technology

Auckland, NZ

08-2026

High School Education -

Papatoetoe High School

01.2021

Skills

Interpersonal Communication

Proven interpersonal and communication skills demonstrated through leading multiple group assignments, delegating tasks, communicating ideas, and guiding my group to complete their tasks

Teamwork & Collaboration

Collaborated in different teams on group assignments and at work, sharing responsibilities and meeting deadlines through teamwork

Conflict Resolution

Resolved workplace conflicts through actively listening to my peers, discussing common goals, and creating strategies to alleviate the conflict in the future

Time management

Strong time management skills demonstrated through consistently meeting assignment deadlines and completing all stock and cleaning tasks at work

Flexible and adaptable

Thrived in a fast-paced work environment, adjusting to new systems, different people and evolving priorities

Microsoft Office 365

Proficient in Microsoft 365 (Word, Excel, PowerPoint, Outlook, Teams)