Julie Tiatia Faaiva
Clover Park,New Zealand
Summary
Operations professional with track record of maintaining high standards and delivering results in production environments. Proven ability to ensure smooth operations and uphold stringent safety protocols. Known for strong collaboration skills and adaptability to changing demands, with focus on precision and problem-solving.
Dedicated Operator specializes in shipping, receiving and meeting delivery deadlines. Prioritizes safety and values efficiency. Works well alone or with team in fast-paced environment.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Import Operator (Air & Ocean)
CEVA Logistic
Auckland
01.2025 - 04.2026
- Customer Service
- Cartage/Deliveries – FAK LCL + FCL
- Billing /Invoicing + Quotes
- Allocating main inbox - Legacy + Import Air & Ocean
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with team members to improve service delivery and customer satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Improved resolution time with effective problem-solving for customer complaints.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
Import Seafreight Operator
Burnard International (Freight Service)
Auckland
01.2022 - 01.2024
- Processing Import Consignments
- Creating job files prior to arrival of vessels/aircraft
- Updating shipment details in EDI system creating Consol / Shipment
- Liaise with internal & external clients re import documentation requirements.
- Liaise with origin agents.
- Processing agents’ invoices, shipping line, co-loader, and airline
- Import Documentation distribution.
- Sending pre-alert information and documentation to Importers and customs broker
- International Broker
- Ensuring correct documentation is supplied to the Customs Broker, including checking that packing list and commercial invoices match against the actual goods shipped.
- Assisting external clients to attend to NZ Customs formalities.
- Import deliveries.
- Move Logistics
- MSD
- Top Trans
- Direct Couriers
- Customer Service (Internal and External)
- Ensuing customer are well informed with cargo status (arrival & availability)
- Ensuring external customer cargo id released against payment and correct bills of lading.
- Ensuring ongoing and consistent customer satisfaction through effective and efficient communication to customer enquiries, issues, problems
- Discuss and communicate customer feedback with supervisor / manager as required.
- To ensure that I represent the company in a professional and consultative manner.
- Assisting clients while on site
- Invoicing
- Invoicing jobs accurately accordingly to quotations prepared by sales or another associated team member.
- Identifying errors when invoicing by way of quote and/or identify invoices losses and rectifying to ensure expected profit margins are maintained
- Ensuring month end and year end invoicing requirements are met – i.e ALL JOBS MUST BE INVOICED AT EOM. Exceptions required approval from manager.
- Identifying ways to margins at the invoicing stage, by ensuring all services rendered are captured and charge for accordingly.
- Other Tasks
- Answering telephone calls and enquiries and handling them when appropriate.
- Communication: Telephone & email (Internal & external clients) ensure all inquires are acknowledges or responded to same day.
- Insurance cert if required.
- Department filling
- Liaise with sales invoicing as necessary.
- Liaise with origin agents as necessary.
Customs Admin/Customer Service & IMS Coordinator
Geodis New Zealand (Freight Forwarding and Transport Logistics)
Auckland
01.2017 - 01.2022
- Reception:
- Input of data as required.
- General Reception and office duties as required.
- Maintain meeting room, office and Kitchen requirements and level of in-house housekeeping duties.
- Co-ordinate or assist on corporate functions as required.
- Co-ordinate supplier/providers with regards to company requirements that include but not limited to office Products /Florists/Caterers/Cleaners/Building Maintenance
- IMS Coordinator:
- Prepare induction forms for on boarding employees and handover to their Supervisor/ Team Leader
- Ensure that new employees and contractors are inducted and are aware of the company Health and Safety standards and policy.
- Coordinate trainings and ensure that Training Records in the local Intranet are up to date.
- Ensure that the suppliers/contractors have supplied all necessary Health and Safety documents prior to commencing their duties.
- Maintenance of the PO book. Ensure appropriate approval is obtained before purchasing.
- Maintain Accident/Incident Records and investigate all accidents. Ensure that we have procedures in place to avoid near misses and accidents from happening again.
- Complete the monthly CSR Data Report and send to the IMS Manager in a timely manner – due every 8th of the month.
- Maintaining the CAR System. Ensure receiving departments respond in a timely manner.
- Keeping all Health and Safety records current, following up on issues as required.
- Meet all Quality, Environment and criteria and ensure adherence to all requirements and procedures as stipulated in the company manual.
- Completing all IMS tasks for internal and external audits as required using the IMS timetable.
- Approved Supplier review
- Review of Legislation
- Conducting work procedures Audit – Genera Cargo
- Completing the Quality Audit Questionnaire
- Customs Clerk:
- Updating PODs from carriers (cartage)
- Chasing up shipping invoices with shipping companies/Forwarders
- Uploading documents to E-Service/E-Docs
- Sorting out issues with incorrect charges/deliveries (customer & carriers)
- Arranging Air Freight and LCL deliveries within AKL and out of AKL
- Being the main contact for creditors invoice and billing
- File splitting
- Monitoring container management and assisting where required.
- Managing the admin Nextgen workflow/handling AIR and Sea shipment for broker to have vision on upcoming available shipments.
- Unpack Reports
- Updating tranship details for shipments.
- IRIS Compliance report
- Ensuring documents correct for each REGO & IDE through GW
- Lodging documents at MPI and Customs
- Storage accrual
- Printing documents
- Training new employees with Customs admin tasks workflow
- Answering calls
- Ensuring correct milestones entered DCA (arranging deliveries cartage) & DCF (job complete)
- Invoicing accruals
- Data Entry
- Preparing Docs Packs for RB and Nestle
- Customer Service:
- Ensure origin and supplier provides correct information for all new orders.
- Customer for approval on any new orders for New Zealand
- Forecast report.
- Answering call
- Data Entry
- Communicate with customer updating new vessel details.
- Checking emails follow up when required.
- Quotation
- WWICS – E Business Portal (To get quote or rates)
- Uploading documents
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed front desk operations, greeting clients and directing inquiries efficiently.
- Assisted with customer service inquiries, providing accurate information about logistics services.
- Maintained office supplies inventory, ensuring timely replenishment to support operational needs.
- Processed incoming and outgoing mail and packages, facilitating smooth communication flow.
- Supported administrative tasks including data entry and document preparation for freight operations.
- Collaborated with team members to enhance workflow efficiency in fast-paced environment.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained visitor log for entering and leaving facility for security purposes.
- Assisted with onboarding new clients and securing paperwork completion.
- Assisted with planning office events and meetings for smooth execution.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Maintained confidentiality of information regarding clients and company.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
Team Leader (VAS Department)
LOREAL New Zealand
AUCKLAND
01.2015 - 01.2016
- Preparing Team meeting
- Create and Print labels.
- Timesheets
- Cleaning
- Stock Take
- Helping Team on the floor
- Getting orders out before cut of time
- Picking Orders, Labelling Packing
- Data Entry
- Answering phone calls
- Allocate duties.
- Organizing Team weekly
- Sending out break times
Senior Crew Trainer
McDonalds Otara
Auckland
01.2010 - 01.2014
- Training new employees with correct produces before hiring
- Taking over managers for breaks
- Customers Service
- Counting money
- Organizing meetings with employees
- Running different stations
- Stock Take (Monthly)
- Cleaning and restock.
- Send out break times.
Mail Sorter - For Immigration Course Center on Shortland Street City
DX MAIL Penrose
AUCKLAND
01.2007 - 01.2009
- Preparing Docs Packs
- Sending out mails to AKL & out of AKL
- Checking emails to organize delivery.
- Stock applications forms
- Answering calls
- Help the team when required.
Education
National Certificate - Business Administrations Level 3 and 4
NZMA
AUCKLAND2012
Skills
- Time Management
- Communication Skills
- Friendly people manner
- Can work without supervision
- Honest/Reliable
- Completing Tasks on time
- Respect
- Responsible
- Speak 2 languages (Samoan and English)
- Listening skills
- Ability to work well
- Team Player
Languages
English
Full Professional
Samoan
Full Professional
Timeline
Import Operator (Air & Ocean)
CEVA Logistic
01.2025 - 04.2026
Import Seafreight Operator
Burnard International (Freight Service)
01.2022 - 01.2024
Customs Admin/Customer Service & IMS Coordinator
Geodis New Zealand (Freight Forwarding and Transport Logistics)
01.2017 - 01.2022
Team Leader (VAS Department)
LOREAL New Zealand
01.2015 - 01.2016
Senior Crew Trainer
McDonalds Otara
01.2010 - 01.2014
Mail Sorter - For Immigration Course Center on Shortland Street City
DX MAIL Penrose
01.2007 - 01.2009
National Certificate - Business Administrations Level 3 and 4
NZMA