Julie Ann Caoile
Henderson ,Auckland
Summary
Compassionate Health Care Assistant with background in providing quality patient care, including assistance with daily living activities and medical support tasks. Highlight strengths in patient communication, health education, and maintaining a safe environment for patients. Demonstrated impact in previous roles through effective teamwork, uplifting patient morale, and streamlining office procedures for efficiency.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Healthcare Assistant
Arran Court Rest Home and Hospital
02.2024 - Current
- To be a good communicator with residents and staff
- Observe and report any changes in the resident's condition and vital signs
- Attendance and a positive contribution to staff meetings is required
- To follow sound basic hygiene and infection control principles particularly in hand washing
- To develop professionally
- This includes attendance of annual education and training sessions as per our schedule and legislative requirements, one of which must be Fire And Health And Safety
- To perform other duties as may be reasonably required to maximize the resident's safety and sense of wellbeing
- To participate in annual performance appraisals
- Adhere to Health And Safety Policies
- Report any hazards and incidents and accidents
- Cooperate with any investigations
- Attend relevant training
- Assist with meal serving following sound infection control principles
- Assist resident's who need help
- Observe resident's intake and report any discrepancies
Production Assistant
Lincoln Bakery
Henderson , Auckland
10.2023 - 02.2024
- Responsible for rolling brandy snaps and forming brandy baskets, pastry shells, filo pastry and making tartlet mixes and brandy snaps.
- Packaging and sealing of product, use of correct date/best before, barcodes should be matched to the products and general cleaning.
Operations Team Manager
Alorica Inc.
Pasay City, Philippines
11.2019 - 09.2023
- Responsible for hiring, training, retaining and developing the respective team members.
- Administers company policies, best practices and standard operating procedures to facilitate performance that exceeds client expectations.
- Provides the thought leadership and innovation necessary for continuous improvement while ensuring a positive work environment.
- Active role model demonstrating pride and ownership as a leader of the organization.
Inbound Support - Door Dash Inc.
Alorica Inc.
Pasay City, Philippines
03.2019 - 11.2019
- Provided technical support to customers via phone, email, and chat.
- Resolved customer inquiries in a timely manner.
- Assisted customers with troubleshooting computer hardware and software issues.
Lead Escalations - Comcast Inc.
Alorica Inc.
Pasay City , Philippines
05.2018 - 03.2019
- Developed and implemented escalations process to ensure customer satisfaction.
- Analyzed customer feedback and identified areas of improvement in the escalation process.
- Coordinated with cross-functional teams to resolve escalated issues quickly and efficiently.
Team Manager Acting - Comcast Inc.
Alorica Inc.
Pasay City , Philippines
12.2017 - 05.2018
- Monitored team performance, tracked progress towards goals, identified areas of improvement and provided feedback to employees.
- Provided guidance, coaching and mentoring to individual team members as needed to help them reach their full potential.
- Set objectives for teams based on organizational goals; monitored performance against targets; provided feedback and took corrective action when needed.
- Collaborated with other managers across the organization in order to identify best practices that could be implemented at all levels.
Subject Matter Expert - Comcast Inc.
Alorica Inc.
Pasay City
12.2016 - 12.2017
- Provided subject matter expertise and guidance to cross-functional teams in the development of new products.
- Mentored junior staff members on best practices related to product design and implementation strategies.
- Managed customer inquiries with a focus on providing timely resolutions while maintaining excellent customer service levels.
Technical Support Representative - Comcast Inc.
Alorica Inc.
Pasay City , Philippines
01.2014 - 12.2016
- Provided technical assistance to customers through phone, email and chat support.
- Troubleshot customer inquiries related to software and hardware issues.
- Resolved escalated customer service issues in a timely manner.
Customer Service Representative Tier 2 - Comcast
Transcom Worldwide Inc.
Pasig City, Philippines
04.2012 - 01.2014
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Representative Tier 1 - Comcast
Transcom Worldwide Inc.
Pasig City, Philippines
08.2008 - 04.2012
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Pharmacy Assistant
St. Joseph Drugstore
Pangasinan , Philippines
10.2004 - 10.2005
- Assisted customers with prescription refills, requests for over-the-counter medications and other health care products.
- Verified accuracy of medication orders and entered data into pharmacy system.
- Maintained inventory records by restocking shelves with pharmaceuticals.
Professional Sales Representative
Natrapharm Inc.
Paranaque City, Philippines
05.2003 - 11.2003
- Developed and implemented sales strategies to increase market share.
- Demonstrated product features and benefits to potential customers.
- Conducted market research to identify customer needs and preferences.
Ticketing Agent
Jeron Travel and Tours Corp.
Paranaque City, Philippines
10.2002 - 04.2003
- Provided customer service to travelers, including ticketing and seating assistance.
- Assisted in resolving customer complaints and inquiries related to ticketing services.
- Processed payments for tickets using a variety of payment methods such as cash, credit cards, and checks.
Education
Bachelor of Science - Tourism: Airline Operations
PATTS College of Aeronautics
Paranaque City 03-2001
Secondary -
Amagbagan Integrated School
Pangasinan04-1997
Primary -
Amagbagan Integrated School
Pangasinan03-1993
Skills
- Patient Observation
- Patient Positioning
- Feeding Assistance
- First Aid Certification
- Infection Control
- Care Monitoring
- Caregiver Relations
- Patient Relations
- CPR Certification
- Bedsore Prevention
- Wound Care
- Task Prioritization
- Continuous Improvement
- Dementia Care
- Administering Medications
- Medical Equipment Operation
- Teamwork and Collaboration
- Excellent Communication
- Problem-Solving
- Patient Care Quality
- Active Listening
- Physical endurance
- Emotional Intelligence
- Monitoring fluids
- Observation Documentation
- Decision-Making
- Personal Hygiene Assistance
- Output Monitoring and Reporting
- Empathy and Compassionate Care
- Basic Life Support
- Self Motivation
Personal Information
- Date of Birth: 07/31/80
- Nationality: Filipino
- Marital Status: Single
- Religion: Roman Catholic
Certification
Pad Application, 02/29/24
Care of the Frail Older Adult, 03/06/24
Essential First Aid, 03/28/24
Dementia and BPSD, 04/09/24
Knowledgeskillsabilities
- Ability to demonstrate leadership, oral, written, presentation and analytical skills at the supervisory level
- Proficient personal computer skills including Microsoft Office
- Excellent interpersonal, written, and oral communication skills
- Ability to multi-task and meet critical deadlines
- Ability to identify and promote continuous improvement
- Ability to understand and execute policies and procedures
- Ability to prioritize and organize work in a multitasked environment
- Ability to adapt to a flexible schedule
- Ability to maintain the highest level of confidentiality
Preferences
- Marchie Rose Pagtanac, Clinical Manager, Anne Maree Gardens
- Kunal Sikand, Operations Manager, Lincoln Bakery
- Cristine Joy Descalsota, Operations Manager, Alorica CVS
Timeline
Healthcare Assistant
Arran Court Rest Home and Hospital
02.2024 - Current
Production Assistant
Lincoln Bakery
10.2023 - 02.2024
Operations Team Manager
Alorica Inc.
11.2019 - 09.2023
Inbound Support - Door Dash Inc.
Alorica Inc.
03.2019 - 11.2019
Lead Escalations - Comcast Inc.
Alorica Inc.
05.2018 - 03.2019
Team Manager Acting - Comcast Inc.
Alorica Inc.
12.2017 - 05.2018
Subject Matter Expert - Comcast Inc.
Alorica Inc.
12.2016 - 12.2017
Technical Support Representative - Comcast Inc.
Alorica Inc.
01.2014 - 12.2016
Customer Service Representative Tier 2 - Comcast
Transcom Worldwide Inc.
04.2012 - 01.2014
Customer Service Representative Tier 1 - Comcast
Transcom Worldwide Inc.
08.2008 - 04.2012
Pharmacy Assistant
St. Joseph Drugstore
10.2004 - 10.2005
Professional Sales Representative
Natrapharm Inc.
05.2003 - 11.2003
Ticketing Agent
Jeron Travel and Tours Corp.
10.2002 - 04.2003
Bachelor of Science - Tourism: Airline Operations
PATTS College of Aeronautics
Secondary -
Amagbagan Integrated School
Primary -
Amagbagan Integrated School