Julieanne Leitupo
Mangere,AUK
Summary
I am seeking the opportunity to apply my Leadership, Operational and Customer Expertise, can do, Right 1st time attitude to ensure the success of our Customers, our Business, and my Team. I am focused on providing the best service to our customers by being professional and leading by example, meeting deadlines, focusing on achieving targets, whilst mentoring and supporting my team and colleagues. I am self-motivated with a strong initiative and determination to solve problems that come my way. I have good networking skills and am confident at developing and maintaining new relationships with both internal and external customers.
Professional management expert with proven ability to oversee day-to-day operations and maintain high standards. Known for fostering team collaboration and driving results in diverse environments. Reliable and adaptable, with strong skills in conflict resolution and staff supervision.
Overview
21
21
years of professional experience
1
1
Certification
Work History
AKL GTW AM Operations Duty Manager
DHL Express Ltd
02.2024 - Current
- Oversaw inbound material flow at the Auckland Gateway Facility, ensuring smooth and timely processing.
- Trained, coached, and mentored team members to boost efficiency, productivity, and professional growth.
- Streamlined workflows and implemented process improvements to reduce delays and enhance service quality.
- Managed daily operations, including scheduling, attendance, rotations, productivity reporting, and KPI achievement.
- Directed performance management through PD meetings, 1:1s, evaluations, and training needs analysis to drive engagement.
- Led recruitment, and onboarding, ensuring seamless staff transitions.
- Conducted and closed incident, accident, and unauthorised release investigations within SLA, safeguarding compliance.
- Championed Safety & GEMBA walks, risk assessments, and Safe Work Procedures to embed a safety-first culture.
- Ensured full compliance with all mandatory and regulatory training requirements.
- Acted as second escalation point, resolving operational delays within SLA.
- Delivered EOS initiatives to elevate team performance, service delivery, and operational efficiency.
- Addressed employee relations and disciplinary matters, maintaining accountability and professional conduct.
- Maintained a safe, secure workplace through regular inspections and adherence to protocols.
- Resolved customer inquiries and service issues, strengthening satisfaction and service standards.
- Collaborated with cross-functional teams, stakeholders, clients, and vendors to align operations with business goals.
AKL GTW PM Operations Duty Manager
DHL Express Ltd
09.2023 - 02.2024
AKL GTW PM Operations Duty Supervisor
DHL Express Ltd
04.2019 - 09.2023
- Lead Safety & Continuous Improvement GEMBA sessions quarterly.
- Ensure safety training, mandatory/regulatory training, and Methods Evaluations for direct reports are completed on time.
- Conduct accident investigations within 24 hours and close Cat 4 ICare incidents within 14 days; oversee injury management and Return-to-Work documentation.
- Deliver 3 Level-1 PD Boards weekly, hold quarterly 1-on-1s, and finalise yearly appraisals (Grade 10 & below by Week 1).
- Participate in quarterly panel reviews with leadership.
- Support recruitment processes, including interviews and reference checks.
- Prepare and maintain Daily Line-Up Sheets (weekly) and review Pre/Post-Shift Checklists.
- Lead or contribute to EOS Focus Groups (quarterly) and CIS cross-functional initiatives.
- Oversee line training for new employees and follow Performance Management processes.
- Act as KPI Champion, driving performance and ensuring accurate daily/weekly/monthly reporting.
- Serve as the first escalation point, responding in line with SLA requirements.
- Ensure GRID findings are closed within two weeks.
- Plan, manage, and approve overtime requirements as needed.
AKL GTW PM Operations Team Leader
DHL Express Ltd
12.2017 - 04.2019
- Conduct 2x Safety Interactions weekly to promote a strong safety culture.
- Ensure full PPE compliance for self and team members.
- Monitor and role-model SWP (Safe Work Procedures) within assigned zone.
- Complete Post-Shift 5S Zone Checklists to maintain workplace organisation and standards.
- Report hazards and near misses immediately, supporting a proactive safety environment.
- Oversee on-shift resource coordination, ensuring optimal staff deployment and workflow.
- Provide line training for new employees, ensuring correct processes and safety practices are followed.
- Monitor and maintain AQCC output (daily) to meet operational quality and compliance targets.
- Perform UHQ checks (daily) to ensure shipment quality and accuracy.
- Capture correct checkpoints and consistently follow GSOP guidelines.
- Complete all required Pre- and Post-Shift Checklists accurately and on time.
AKL GTW AM Operations Agent
DHL Express Ltd
10.2016 - 12.2017
- Assisted with inbound and outbound freight processing, including sorting, scanning, and staging shipments.
- Monitored and recorded shipment status to ensure timely delivery and accurate tracking.
- Supported team members in daily operational tasks, maintaining workflow efficiency.
- Prepared and updated operational documentation such as weight sheets and checklists.
- Maintained safety and compliance standards, including PPE usage and adherence to SOPs.
- Assisted in loading/unloading freight, ensuring proper handling and accuracy.
- Reported hazards, incidents, and operational issues to supervisors promptly.
- Participated in training to develop knowledge of company processes and procedures.
Pick Packer
Food Stuffs
01.2011 - 10.2011
- Operated warehouse equipment to efficiently pick and pack products for distribution
- Ensured accuracy in order fulfillment by verifying items against packing lists
- Maintained organized workstations to streamline picking processes and enhance productivity
- Collaborated with team members to improve workflow efficiency and reduce errors
- Trained new staff on safe handling procedures and packing techniques
- Sustained a clean and safe working environment by adhering to safety protocols and maintaining an organized workspace.
- Reduced order fulfillment errors by diligently following established protocols for picking, packing, and shipping procedures.
Inventory Control Personnel
Ingram Micro
11.2004 - 10.2008
- Monitored and maintained accurate inventory levels across warehouses and freight zones to meet operational demands.
- Conducted daily cycle counts, stock reconciliations, and variance investigations.
- Managed inbound and outbound material flows, verifying documentation, labelling, and correct storage allocation.
- Coordinated with operations, warehouse, and transport teams to minimise delays and maintain efficient material movement.
- Investigated and resolved inventory discrepancies, damaged goods, and shipment issues to maintain service quality.
- Ensured compliance with GSOP, safety protocols, and regulatory standards in all inventory processes.
- Supported stock audits and inspections, providing accurate records for internal and external reviews.
- Assisted with process improvements, optimising space utilisation, reducing shrinkage, and increasing inventory accuracy.
- Provided training and guidance to team members on inventory handling procedures and system usage.
Education
National Diploma - Business Level 5
Best Pacific Institute of Education
Auckland, NZ05-2012
National Certificate - Freight Forwarding Level 4
Best Pacific Institute of Education
Auckland, NZ01.2010
High School - NCEA Level 1 & 2
McAuley
Auckland, NZ01.2005
Skills
- Customer service
- Time management
- Team supervision
- Attention to detail
- Professionalism and integrity
- Written and oral communication
- Relationship building
- Staff training and development
- Delegating work
- Shift scheduling
- Work planning and organization
- Verbal and written communication
- Operational oversight
- Health and safety compliance
Accomplishments
- CIM Supervisory Graduate 2025
- First Choice Advisor Bronze 2024
- DHL Gemba of the Quarter 2024
- First Choice Master Silver 2023
- First Choice Master Bronze 2022
- DHL Innovation Award Winner Quarter 3 2021
Certification
- Current IATA 7.3 DG Acceptance Certified
- RACA Certified
- AP MPI Accredited
- 2024 Global ULD Build up Advanced Course
- Current Forklift Licence
- Full Drivers Licence
- Qualified First Aider
Languages
English
Native or Bilingual
Samoan
Native or Bilingual
Timeline
AKL GTW AM Operations Duty Manager
DHL Express Ltd
02.2024 - Current
AKL GTW PM Operations Duty Manager
DHL Express Ltd
09.2023 - 02.2024
AKL GTW PM Operations Duty Supervisor
DHL Express Ltd
04.2019 - 09.2023
AKL GTW PM Operations Team Leader
DHL Express Ltd
12.2017 - 04.2019
AKL GTW AM Operations Agent
DHL Express Ltd
10.2016 - 12.2017
Pick Packer
Food Stuffs
01.2011 - 10.2011
Inventory Control Personnel
Ingram Micro
11.2004 - 10.2008
National Diploma - Business Level 5
Best Pacific Institute of Education
National Certificate - Freight Forwarding Level 4
Best Pacific Institute of Education
High School - NCEA Level 1 & 2
McAuley
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