Julieanne Pettifer

I clean residents suites at Somervale Retirement Village.

As part of this role I interact with residents on a daily basis and have built lasting relationships

• Contributed to positive guest experiences with meticulous attention to detail when sanitizing bathrooms, making beds, and restocking amenities.
• Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
• Minimized waste while maintaining a clean space through diligent use of appropriate cleaning supplies and products.
• Maintained high levels of safety awareness while using chemicals, equipment, and tools during daily tasks.
• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.

• Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
• Personally supported elderly clients.
• Covered weekends, locating workers when needed for sickness and emergencies,
• Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
• Assisted in recruitment efforts, coordinating interviews and managing onboarding activities for new hires effectively.
• Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.

• Improved customer satisfaction ratings by consistently providing high-quality support and addressing customer concerns in a timely manner.
• Coached and mentored team members for improved performance, resulting in increased call handling efficiency and reduced wait times.
• Implemented new call centre strategies and procedures, leading to enhanced productivity and customer service quality.
• Collaborated with other departments to resolve complex customer issues, ensuring overall company success and client satisfaction.
• Managed scheduling and shift rotations, ensuring adequate staffing levels to maintain optimal call centre performance.
• Fostered a positive work environment by promoting open communication, teamwork, and employee recognition initiatives.
• Reduced employee turnover rates through effective coaching techniques and ongoing support for team member success.
• Assisted with recruitment efforts by participating in interviews, helping to select top talent to join the call centre team.
• Coached team members regarding call strategy to effectively reach targets and foster customer retention.
• Provided knowledge and resources to prepare each team member for success and top performance.
• Assisted in training, motivating and coaching team members to meet required centre goals.
• Developed knowledge of products, processes and call centre trends to provide recommendations for improved customer experience.
• Answered product and service questions, suggesting other offerings to attract potential customers.

• Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
• Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
• Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
• Established trusting relationships with clients and their families through empathetic communication and active listening.
• Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
• Promoted independence among clients through skill-building exercises and goal-setting initiatives.
• Facilitated community integration for clients by organizing social outings, recreational activities, and educational opportunities.
• Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
• Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
• Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
• Kept clients engaged in social networks and communities for personal health and growth.
• Conducted home visits to assess clients' home environment and provide support.
• Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
• Facilitated therapeutic group sessions for increased social interaction and skill development.
• Increased patient engagement in treatment by establishing rapport and building trust with clients.
• Promoted a safe environment for patients by monitoring behaviours and implementing safety protocols when necessary.
• Recognized and responded to signs of potential self-harm or suicide risk, utilizing appropriate intervention strategies and resources to ensure patient safety.
• Developed and implemented activities to help clients develop social and independent living skills.