JULIET JOHN

Uber Store Operations Lead – Four Square & New World (26 Stores)

Key Responsibilities:

• Acting as the primary point of contact for all Uber-related queries across 26 stores, ensuring seamless communication and issue resolution.
• Conducted regular store visits to build strong relationships with owners and staff, fostering trust and collaboration.
• Led monthly meetings with Business Partners (BPs) of Four Square stores to share performance updates, platform changes, and gather feedback for continuous improvement.
• Monitored key Uber metrics including Online Rate, Found Rate, and Merchant Rate (unaccepted/cancelled orders), ensuring stores met Uber’s performance benchmarks.
• Proactively contacted underperforming stores to provide tailored support and guidance, driving measurable improvements in order fulfillment and customer satisfaction.
• Held weekly performance reviews with Uber to discuss store metrics, trends, and strategic actions.
• Trained new staff on order picking best practices, ensuring accuracy and speed in fulfilling Uber orders.
• Developed training materials to streamline onboarding and upskill team members, enhancing operational consistency across all stores.
• Communicated upcoming Uber promotions to stores, advising on stock levels and merchandising to maximize campaign success.
• Managed and updated Uber product categories, ensuring accurate listings and availability across platforms.
• Supported daily operations, ensuring compliance with company policies and Uber standards.
• Streamlined workflows to improve efficiency and reduce turnaround time, contributing to smoother store operations.
• Analyzed data trends to identify opportunities for process improvement, boosting overall effectiveness and customer experience.

Quick Commerce Implementation – Four Square & New World

Key Responsibilities:

Helping with the rollout of the new Quick Commerce picking solution across designated Four Square and New World stores, ensuring seamless onboarding, stakeholder alignment, and operational readiness.

• Providing pre-launch briefings to stakeholders, outlining implementation timelines, operational changes, and expectations.
• Conducting on-site training for store teams on order picking procedures and map location setup to ensure accurate and efficient fulfillment.
• Assisting with project coordination, including supporting Leilani in stakeholder meetings, preparing agendas, and managing post-meeting communications.
• Ensuring clear documentation and follow-up actions to maintain project momentum and accountability.
• Coordinating with procurement teams on the sourcing and distribution of Quick Commerce assets including branded stickers, trolleys, and delivery bags.
• Managing logistics for 1PL vehicles, including the integration of private car data to support delivery operations.
• Maintain and oversee the Quick Commerce Master Tracker, ensuring accurate and up-to-date documentation of team priorities, deliverables, and progress.

eCommerce Team Coordinator

Key Responsibilities:
Deliver high-level operational, administrative, and strategic support to the eCommerce team, enabling efficient execution of business-as-usual (BAU) functions, stakeholder engagement, and event delivery across regional initiatives.

• Maintain and oversee the Master Tracker, ensuring accurate and up-to-date documentation of team priorities, deliverables, and progress.
• Coordinate daily team operations, including scheduling, task management, and workflow optimization to enhance overall productivity.
• Organize and facilitate internal meetings, preparing agendas, capturing minutes, and managing post-meeting actions to ensure alignment and accountability.
• Manage uniform procurement for new and existing staff, liaising with suppliers to ensure timely delivery and compliance with brand standards.
• Administer the OSS and Quick Commerce inboxes, triaging incoming requests and ensuring prompt, professional responses.
• Lead the onboarding process for new team members, ensuring a smooth transition and access to essential tools, systems, and resources.
• Coordinate travel arrangements for team members attending workshops, store visits, and external engagements, ensuring logistical efficiency and cost-effectiveness.
• Provide dedicated support to Andy and the leadership team, managing BAU requests and contributing to strategic initiatives.
• Serve as a key contact for cross-functional coordination, facilitating communication and resolving operational challenges across departments.
• Played a pivotal role in the planning and execution of nine Smart Growth regional workshops, overseeing logistics, stakeholder communications, and on-site coordination.
• Successfully delivered the Smart Pick event at the Copthorne Hotel, engaging store owners, managers, and online leads in a collaborative forum focused on innovation and performance.
• Analyzed product trends to enhance inventory management and reduce waste.

Owner/Operator – Kiwi J's Cleaning Services
Commercial & Residential Cleaning | 8 Years of Successful Operation

As the founder and operator of Kiwi J's Cleaning Services, I built a thriving cleaning business from the ground up, serving both commercial and residential clients across the region. Over the past eight years, I’ve grown the team to a peak of 10 dedicated staff members, driven by a strong commitment to excellence in customer service, time management, and professionalism.

My belief in doing things right, every time, has been the cornerstone of our success. Even through challenging periods Covid being one, this mindset helped us retain loyal clients and maintain a strong reputation in the community.

Key Responsibilities:

• Staff Training & Management – Recruited, trained, and led a team of cleaners to deliver consistent, high-quality service.
• Sales & Marketing – Promoted the business through local newspaper ads and active engagement on Facebook community pages.
• Job Quoting – Provided accurate, competitive quotes tailored to client needs and scope of work.
• Client Relations – Built strong relationships through clear communication, reliability, and a personal touch.

Owner/Administrator Auckland Affordable Roof Painters
Residential & Commercial Roofing | 5 Years of Business Leadership

As the sole Office Administrator/Sales and Marketing person, I oversaw all aspects of the business, from client engagement to financial management, ensuring smooth operations and consistent service delivery. My hands-on approach and commitment to excellence helped grow the business steadily over Five years, supported by a skilled team and a loyal customer base.

Key Responsibilities:

• Client Engagement & Quoting – Followed up on quotes, liaised directly with clients, and ensured clear communication throughout each project.
• Sales & Marketing – Promoted services via Facebook community pages and local newspapers, driving brand visibility and lead generation.
• Job Scheduling – Coordinated weekly job schedules to optimize team efficiency and meet client timelines.
• Financial Oversight – Managed wages, invoicing, accounts payable/receivable, and debt collection with accuracy and accountability.
• Inventory Management – Conducted weekly stocktakes and ordered necessary products and equipment to maintain operational readiness.

I held several positions whilst working for Les Mills.

Team Training Manager & Arena Coordinator

Key Responsibilities:

• Oversaw group training programs and coordinated arena operations to enhance member experience. With responsibility for coordinating up to 45 staff members, I ensured seamless day-to-day operations while fostering a collaborative and motivated team culture.
• My strategic focus on team training initiatives led to a 50% increase in attendance, contributing to both member satisfaction, club growth and a high standard of service. Promoted team training products through targeted campaigns and internal engagement strategies.
• Liaised with club managers and personal trainers to align programming and member services. Developed annual budgets and tracked key performance indicators to support strategic planning. Worked closely with other departments to maintain transparency and operational cohesion.
• Led weekly staff meetings to support team wellbeing, address concerns, and celebrate successes.

Assistant to Ringside/HPU Manager

Key Responsibilities:

• Provided high-level administrative support, managed schedules, and facilitated communication across departments.

Sales Administrator

Key Responsibilities:

• Handled sales documentation, processed transactions, and supported the sales team with reporting and client follow-ups.

Membership Sales Assistant

Key Responsibilities:

• Engaged with prospective members, conducted tours, and supported onboarding to drive membership growth. Facilitated legal agreements for new members and trainers, ensuring compliance and clarity.

Administration Manager – Kids Club

Key Responsibilities:

• Managed daily operations, staff coordination, and compliance for children’s programming and activities.

Shift Manager – Reception (Part-Time)

• Key Responsibilities:

Supervised front desk operations, ensured smooth member check-ins, and maintained professional customer service standards.

Awards:

• Club Operations Manager – Auckland City & Britomart Clubs
• Award-Winning Support Staff | Team Training Leadership | Operational Excellence
• Recognized as Staff Member of the Year (2013) and awarded Support Staff of the Year for both Auckland City and Britomart Clubs, I played a pivotal role in managing high-performing teams and driving member engagement across multiple locations.

Key Responsibilities:

• Oversaw daily operations of the office, including management of a team of eight staff members
• Administered financial processes using MYOB, including accounts payable, accounts receivable, and debtor management
• Utilized Approach Databases and Excel spreadsheets to maintain accurate records and streamline workflows
• Handled banking transactions and reconciliations
• Led sales and marketing initiatives for exhibition services, driving engagement and revenue growth
• Held sole responsibility for sales and event coordination for the Health Institute and Medical Services Trade Show
• Managed planning, sales, and execution of major public events, including: Home and Lifestyle Exhibition
  Central District Field Days (2002, 2003, 2004)
• Liaised with vendors and stakeholders both in person and via telephone to ensure seamless event delivery
• Served as a public-facing representative at exhibitions and trade shows, welcoming attendees and fostering positive engagement

I held several positions whilst working for MedLab

Key Responsibilities:

• Accurately entered patient medical test results into the system, ensuring 100% precision and confidentiality
• Communicated medical results to doctors and nurses via telephone, maintaining clarity and professionalism
• Demonstrated strong knowledge of medical terminology with consistently accurate spelling and usage
• Thrived in a high-pressure environment, meeting tight deadlines and managing competing priorities effectively
• Provided empathetic, attentive, and professional support when interacting with patients, both in person and over the phone
• Maintained a consistently high standard of personal presentation, reflecting the professionalism of the healthcare setting

Key Responsibilities:

• Conducted outbound calls to recover outstanding debts related to Farmers Card and hire purchase agreements
• Provided tailored budgeting advice to customers, supporting financial literacy and repayment success
• Interpreted and applied legal procedures and documentation relevant to debt recovery and consumer finance
• Effectively managed challenging interactions with irate customers, demonstrating resilience and professionalism
• Collaborated within a team environment to meet and exceed monthly KPIs

Awards & Recognition:

- Top Team Leader
- Highest Annual Debt Recovery Achievement