Juliet Tuia Isaia

• Processing annual review forms for Centralised Processing and Housing Unit (CSEU)

Trained in:

• 2 queues-CSEU: Confirming your circumstances, and New Zealand Superannuation
• 3 queues- Housing Unit: Change of Circumstance, Annual Review, Tenant CIC
• Customer Service experience: Dealing with clients face to face, Inbound and outbound calls
• Navigating MSD System such as- SWIFT, CMS. Multical and NFIU cal.
• Awhi Rito- (currently a rep for my team) Awhi Rito is about helping and supporting our people to grow, and to share and celebrate our journey in a changing environment.

• Phone Based customer service role
• Administrative duties
• Provide timely, accurate and thorough information in response to customers queries and escalations through inbound and outbound customer contact
• Handling Customer Complaints- Late or Missing Delivery
• Dealing with other Depots, Post Offices Nationwide to ensure correct and accurate reporting and processing of freight.

• Liaise with different departments for smooth and coordinated work
• Ensure that we create memorable experiences for our guests
• Being the first point of contact for any questions concerns of the staff around the daily operation
• Handle guest complaints/requests and follow up with guests who have had issues and administer the GEI portal
• Liaise with other key departments such as Housekeeping, Resort Sales, Events and Concierge.

• Make Hotel Reservation bookings for customers at the Skycity Hotel and Grand Hotel
• Make Group bookings at Hotels- Tour Groups, Events
• Dealing with customer face to face or via inbound calls
• Handling Restaurant reservations- Fortuna Buffet, Dine by Peter Gordon
• Inbound Call for Skycity- Customers experiencing our Casino, Restaurants, Hotels, Theatre etc.

• Delivering mail to different departments 3 times daily
• Sorting/ Handling Mail
• Organizing pickup and delivery service across both sights.