Julieta Miqueiro
Otago,Queenstown
Summary
Dynamic Customer Service Supervisor with a proven track record at ONLY, excelling in employee training and performance evaluation. Skilled in staff scheduling and inventory management, I successfully directed a team to enhance customer satisfaction and engagement, achieving a notable increase in service quality. Passionate about fostering strong customer relationships.
Overview
2
2
years of professional experience
Work History
Customer Service Supervisor
ONLY
Montevideo , Buceo
03.2024 - 10.2024
- Evaluated employee performance reviews according to management's established criteria.
- Assisted customers with product inquiries and resolved complaints in a timely manner.
- Implemented initiatives that enhanced employee engagement within the team.
- Directed a team of 6 retail assistants to deliver exceptional customer service.
- Coordinated staff schedules, floor coverage, and product restocking during peak hours.
Retail Assistant
Trendy
Montevideo , Buceo
07.2023 - 03.2024
- Maintained fitting rooms and storage areas in an organized and tidy manner.
- Operated cash register with accuracy, ensuring seamless transaction processing.
- Facilitated customer purchases by effectively selling merchandise and providing style advice.
- Greeted customers upon entry to the store and provided a positive shopping experience.
- Assisted customers with product selection, answered queries and provided advice.
Sales Assistant
Daniel Cassin
Montevideo , Buceo
01.2023 - 06.2023
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Assisted customers with returns, exchanges and refunds.
- Replenished merchandise on shelves as needed throughout the day.
- Provided excellent customer service to clients in person and over the phone.
- Assisted customers with product selection, offering friendly and personalized service.
Education
High School Diploma -
Liceo 15
Canelones 12-2023
Bachelor of Science - Computing and Digital Tools
UTU
Canelones 12-2023
Skills
- Employee training and development
- Performance evaluation
- Customer service excellence
- Staff scheduling and coordination
- Inventory management strategies
- Customer relationship management
Languages
English
Full Professional
Spanish
Native/ Bilingual
Portuguese
Professional
Timeline
Customer Service Supervisor
ONLY
03.2024 - 10.2024
Retail Assistant
Trendy
07.2023 - 03.2024
Sales Assistant
Daniel Cassin
01.2023 - 06.2023
High School Diploma -
Liceo 15
Bachelor of Science - Computing and Digital Tools
UTU
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