Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Juliette Ferellec

Queenstown,OTA

Summary

Available and really motivated to improve my english, hard worker and ability to adapt to schedules.

Overview

2
2
years of professional experience

Work History

Catering Server

French Caterer
06.2023 - 01.2024
  • Arranged linens and table settings according to seating plan and event theme.
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
  • Maintained flexible work schedule to meet event needs.
  • Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
  • Provided friendly, courteous service to create memorable moments for guests.

Cash Register Operator

Clothing Store
10.2023 - 11.2023
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Handled returns and exchanges efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Enhanced store reputation with attentive service and accurate transaction processing.

Hotel Receptionist

Four Star Hotel
01.2022 - 05.2023
  • Proceed to check-in by establishing contact with the customer
  • Managed cash transactions accurately, maintaining proper financial records for the reception area.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Trained new staff members in customer service techniques and hotel operations.
  • Streamlined reservation processes by diligently organizing and updating booking information in the hotel management system.
  • Ensured high-quality telephone etiquette by answering calls quickly and professionally while managing multiple lines during peak hours.

Education

Tourism

Cegep St-Felicien
Quebec, Canada

Business Management

Notre-Dame
France
07.2021

Skills

    • Welcoming guests
    • Flexible Schedule
    • Beverage Service
    • Event Catering
    • Warm and Friendly
      • Hospitality service expertise
      • Service prioritization
      • Professionalism and Courtesy
      • Food allergy understanding

Languages

French
Native or Bilingual
English
Limited Working

Timeline

Cash Register Operator

Clothing Store
10.2023 - 11.2023

Catering Server

French Caterer
06.2023 - 01.2024

Hotel Receptionist

Four Star Hotel
01.2022 - 05.2023

Tourism

Cegep St-Felicien

Business Management

Notre-Dame

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Juliette Ferellec