Juliette Ferellec
Queenstown,OTA
Summary
Available and really motivated to improve my english, hard worker and ability to adapt to schedules.
Overview
2
2
years of professional experience
Work History
Catering Server
French Caterer
06.2023 - 01.2024
- Arranged linens and table settings according to seating plan and event theme.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Maintained flexible work schedule to meet event needs.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Provided friendly, courteous service to create memorable moments for guests.
Cash Register Operator
Clothing Store
10.2023 - 11.2023
- Worked closely with shift manager to solve problems and handle customer concerns.
- Handled returns and exchanges efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Enhanced store reputation with attentive service and accurate transaction processing.
Hotel Receptionist
Four Star Hotel
01.2022 - 05.2023
- Proceed to check-in by establishing contact with the customer
- Managed cash transactions accurately, maintaining proper financial records for the reception area.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Trained new staff members in customer service techniques and hotel operations.
- Streamlined reservation processes by diligently organizing and updating booking information in the hotel management system.
- Ensured high-quality telephone etiquette by answering calls quickly and professionally while managing multiple lines during peak hours.
Education
Tourism
Cegep St-Felicien
Quebec, CanadaBusiness Management
Notre-Dame
France07.2021
Skills
- Welcoming guests
- Flexible Schedule
- Beverage Service
- Event Catering
- Warm and Friendly
- Hospitality service expertise
- Service prioritization
- Professionalism and Courtesy
- Food allergy understanding
Languages
French
Native or Bilingual
English
Limited Working
Timeline
Cash Register Operator
Clothing Store
10.2023 - 11.2023
Catering Server
French Caterer
06.2023 - 01.2024
Hotel Receptionist
Four Star Hotel
01.2022 - 05.2023
Tourism
Cegep St-Felicien
Business Management
Notre-Dame