Junaid Shaik
Auckland,AKL
Summary
Highly skilled Executive Housekeeper with valuable experience managing large-scale cleaning operations in hotel settings. Strong leadership abilities demonstrated through successful supervision of diverse housekeeping teams, resulting in well-maintained and clean facilities. Proven strengths in scheduling, inventory management, and staff training that contribute to operational efficiency and high levels of guest satisfaction. Previous roles have emphasized commitment to quality service, effective communication skills, and sound decision-making.
Overview
10
10
years of professional experience
Work History
Executive Housekeeper
Hotel - Voco & Holiday Inn Express Auckland-495 Rooms(AHS Hospitality)
Auckland, Auckland
08.2023 - Current
- Managing the housekeeping team of 45-50 team members including recruiting and training new employees, taking disciplinary action when policies are not followed
- Maintaining team member files and filing relevant documentation
- Develop and implement housekeeping improvement plans as per guest feedback
- Manage the housekeeping budget and achieve productivity targets every day
- Controlling team member hours; daily, annual leave, sick leave
- Maintain a positive relationship with suppliers
- Assist staff in completing housekeeping tasks and proactively correct any performance or procedural issues that arise
- Carry out regular hotel inspections, any recommendations for any work need to be done in the hotel
- Meeting Hotel quality scoring levels as determined by the Hotel – GSS, Qualivision
- Ensuring that a working environment free of harassment and discrimination is achieved daily
- Prepare staff rosters and schedule deep cleanings for rooms and hotel areas as required
- Develop and implement safety and security protocols
- Plan and conduct staff meetings
- Attend various other related meetings to obtain and disseminate pertinent information
- Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for Team Members and ensuring proper labeling of hazardous supplies
- Controlling of wastage; in-room supplies, cleaning supplies & chemicals, equipment, stationery
- Assure all safety and security policies and procedures are followed
- Reporting and investigating accidents/incidents and forwarding incident report forms to Workplace Navigation and State office within 24 hours
- Conducts orientation training & In-service training for the staff to explain policies, SOP & work procedures and also demonstrating the use of equipment
- Operating the expenses within departmental budgets & Achieving department budget goals every month with cost controlling.
- Ensured all safety regulations are followed in accordance with OSHA guidelines.
- Prepared monthly reports regarding budgeting, scheduling, payroll records.
- Monitored and maintained cleanliness, sanitation, and organization of assigned areas.
- Provided guidance to staff members in resolving customer complaints in a timely manner.
- Assisted in training new employees on proper cleaning techniques and procedures.
- Adhered strictly to company rules and regulations pertaining to health and safety guidelines.
- Organized employee work assignments to maximize productivity while maintaining high quality standards.
- Managed lost and found property according to company policy and procedure.
- Investigated accidents or injuries that occurred within the department and reported findings to management team.
- Responded promptly to any emergency situations that may arise during shift hours.
- Maintained inventory levels of cleaning products, linen, uniforms and other related items needed for daily operations.
Assistant Executive Housekeeper
Company name – Adina Apartment Hotel (TFE Hotels) (Auckland)
08.2021 - 08.2022
- Assisted with interviewing potential candidates for open positions on the housekeeping staff.
- Ensured all safety regulations were followed by team members.
- Inspected guestrooms to ensure they met hotel standards.
- Monitored inventory levels of supplies and placed orders when necessary.
- Supervised daily activities of employees including assigning tasks and checking work performance.
- Conducted regular inspections to ensure cleanliness standards are being upheld.
- Performed administrative duties such as filing documents, preparing reports.
- Implemented systems for tracking lost items found in guest rooms or common areas.
- Developed strategies to increase efficiency while reducing costs within the department.
- Analyzed feedback from guests regarding housekeeping service quality and implemented changes accordingly.
- Maintained records of room status, occupancy rates, and revenue generated from housekeeping services.
- Provided guidance to staff on proper techniques for cleaning carpets, furniture upholstery, windows.
- Coordinated with other departments for special requests or repairs needed in the rooms.
- Identified areas where additional training may be required for team members.
Housekeeping Supervisor
Company name – Adina Apartment Hotel (TFE Hotels) (Auckland)
11.2018 - 08.2021
- Monitored operational functions for the department
- Ensured optimal level of staff productivity and ensured short term and long term strategies
- Analyzed guest service feedback forms for hotel standards
- Maintained knowledge of continuous changes in hotel industry and adapted to it
- Assisted in hiring & training housekeepers to ensure quality standard services
- Leading the team in day to day operations & Managing hotel standards
- Making Roasters and other admin works within the department
- Distributed, logged, and collected master keys for each housekeeper
- Corrected and informed housekeepers of any mistakes encountered during inspection
- Investigated complaints regarding housekeeping services, equipment and take corrective action
- Created schedules and special projects as needed
- Handling departmental and guest complaints
- Arranged training's and activities for the new staff
- Ordering of Linen & Housekeeping Supplies
- Informing Duty Manager or Front Desk about the Arrival rooms which are inspected
- Records data regarding work assignments, personnel actions, and time cards, and prepares periodic reports
- Ensure all OSH procedures are adhered too within the housekeeping department
- Provide excellent Guest service, including VIP and other special requirements
- Registering Lost and Found Property in the System Log.
Housekeeping Team Leader
Company name – Hotel Grand Windsor Mgallery by Sofitel (Auckland)
04.2017 - 11.2018
- Allocate work duties to Team Members
- Perform routine inspections of all check out rooms and spot checks of all occupied rooms
- Doing TURN DOWN service for the Guest
- Report and follow up on any maintenance defects or other issues
- Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments
- Coordinates work activities among departments
- Responsible for answering phones and coordinating guest requests with the Room Attendants, House person, and Public Area Attendants
- Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment
- Makes recommendations to improve service and ensure more efficient operation
- Assist with rostering and personnel requirements of the housekeeping department
- Ensure all guest complaints and feedbacks are solved in time
- Ensure rooms required for check-in are available for guest by 2 pm
- Performs cleaning duties in cases of emergency or staff shortage.
Assistant Trainee for Boutique Hotel
Company name - Cotter House Luxury Boutique Hotel Retreat, (Remuera (Auckland))
02.2016 - 03.2017
- Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments
- Managing Hi-Tea event Parties & Other Events at the Cotter House
- Cleaning the rooms and other areas of the Cotter House
- Coordinate with House Manager for any requirements of the Property.
House Keeping Desk Control & Room Attendant
Company name - Hotel Grand Swagath, India
06.2014 - 12.2015
- Assisted guests with common services and answered any general questions
- Represented the Hotel regarding guest complaints and situations that require instant action
- Inspection of Public Areas and Hotel Rooms in absence of the Supervisor
- Coordinating and training to the staff members about the Health and Safety Programs
- Training to the new staff members.
Education
Hotel Management
Osmania University
India01-2014
Graduation Diploma in Hotel Management (Level7) -
Otago polytechnic
350 Queen street, AucklandSkills
- Leadership skills
- Ability to lead and motivate a group of team
- Strong Leadership skills
- Attention to detail
- Professionalism
- Excellent Communication skills
- Ability to take initiative
- Problem-solving
- Dealing with complaints
- Producing high quality work on time
- Awareness of Security, Health and Safety issues
- Passion for continuous personal improvement
- Strong organization skills
- Keen eye for detail
- Multi-tasking skills
- Maintenance Scheduling
- Cost Control
- Quality Assurance
- Scheduling expertise
- Expense Tracking
- Chemical Handling
- Staff Management
- Inventory Control
- Recruiting and interviewing
- Staff Scheduling
- Policy Enforcement
- Task Delegation
- Health and Safety Regulations
Accomplishments
Awarded for the BEST TEAM DEVELOPER Regional Award for TFE HOTELS (NZ & AUS (QLD)) 2021
References
Will be provided upon request.
Languages
English
Full Professional
Hindi
Native/ Bilingual
References
References available upon request.
Timeline
Executive Housekeeper
Hotel - Voco & Holiday Inn Express Auckland-495 Rooms(AHS Hospitality)
08.2023 - Current
Assistant Executive Housekeeper
Company name – Adina Apartment Hotel (TFE Hotels) (Auckland)
08.2021 - 08.2022
Housekeeping Supervisor
Company name – Adina Apartment Hotel (TFE Hotels) (Auckland)
11.2018 - 08.2021
Housekeeping Team Leader
Company name – Hotel Grand Windsor Mgallery by Sofitel (Auckland)
04.2017 - 11.2018
Assistant Trainee for Boutique Hotel
Company name - Cotter House Luxury Boutique Hotel Retreat, (Remuera (Auckland))
02.2016 - 03.2017
House Keeping Desk Control & Room Attendant
Company name - Hotel Grand Swagath, India
06.2014 - 12.2015
Hotel Management
Osmania University
Graduation Diploma in Hotel Management (Level7) -
Otago polytechnic
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