Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jung Song

Auckland,AUK

Summary

Dynamic retail professional with proven expertise in cash register operation and customer service excellence at E-Things. Recognized for enhancing customer satisfaction through effective payment processing and inventory management. Adept at implementing product merchandising strategies that drive sales and foster loyalty, consistently delivering results in fast-paced environments.

Overview

13
13
years of professional experience

Work History

Retail Cashier

E- Things
Kelston Mall, Auckland
05.2023 - Current
  • Operated cash register to process payments from customers accurately and efficiently.
  • Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
  • Conducted regular price checks on merchandise throughout the day to ensure accuracy of pricing information displayed on tags.
  • Greeted customers in a friendly and professional manner.
  • Stocked shelves when needed and kept the sales floor neat and organized.
  • Reported any suspicious activity or theft immediately to management.
  • Processed cash, credit, and check payments accurately and efficiently.
  • Restocked shelves with merchandise as needed.
  • Performed opening and closing duties such as setting up registers, counting cash drawers.
  • Checked IDs for age-restricted purchases such as alcohol or cigarettes.
  • Performed opening and closing duties such as counting money, balancing registers.
  • Assisted other team members with their tasks as needed.
  • Maintained a clean and orderly checkout area.
  • Handled returns of merchandise in an efficient manner while maintaining customer satisfaction.
  • Assisted customers with product selection and answered any questions they had.
  • Maintained store security by monitoring customers' activities within the store premises.
  • Provided excellent customer service by listening to customer needs and addressing them appropriately.
  • Organized the checkout area to ensure all items were stocked properly.
  • Received incoming shipments of merchandise from vendors and restocked shelves accordingly.
  • Resolved customer complaints in an efficient and professional manner.
  • Provided accurate change back to customers when necessary.
  • Followed company policies regarding payment methods, discounts, refunds.
  • Balanced the daily cash register transactions with accuracy and attention to detail.
  • Ensured that all safety protocols were followed at all times during shift.
  • Kept store presentable with regular cleaning and organization.
  • Processed customer purchases and returns via cash and credit card.
  • Engaged customers with friendly smile and knowledgeable support to promote sales and build loyalty.
  • Handled merchandise returns and exchanges, verifying eligibility of items and customers by examining pieces and receipts.
  • Maintained clean, orderly and well-stocked register area.
  • Delivered consistent and dedicated service through front-end customer engagement.
  • Stocked merchandise and completed sales floor recovery tasks to maintain readiness for new customers.
  • Reported damaged items and incorrect pricing to supervisor.
  • Counted cash at end of shift and prepared bank deposits.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Worked closely with front-end staff to assist customers.
  • Asked detailed questions to determine appropriate items to fill customer needs.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Ordered new product to keep popular items well-stocked.
  • Presented complementary merchandise to increase sales of promotional items.
  • Maintained sales floor by restocking shelves, updating pricing information and managing inventory.
  • Operated cash register by adhering to POS system processes and procedures when ringing sales and tendering correct change and receipts.
  • Explained return and exchange policy to enforce, and accepted merchandise for refunds or replacement with different items.
  • Monitored inventory stock levels for shopping bags and other supplies to prepare and maintain check-out area.
  • Enforced dressing room rules to prevent vandalism and theft.
  • Reported suspicious behavior, incidents and theft to support loss prevention.
  • Escalated customers' complaints or inquiries to management for immediate investigation and resolution.
  • Followed company safety regulations to maintain safe work environment.
  • Welcomed customers, offering assistance to help find store items.
  • Greeted customers promptly and responded to questions.
  • Processed customer payments quickly and returned exact change and receipts.
  • Counted and balanced cashier drawers.
  • Maintained work area and kept cash drawer organized.
  • Answered phone calls to assist customers with questions and orders.
  • Scanned items and checked pricing on cash register for accuracy.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Checked personal identifications during alcohol and tobacco sales.
  • Answered customers' questions and provided information on store procedures or policies.
  • Built and maintained productive relationships with employees.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.

Cashier

Maky Yaky
Henderson, Auckland
01.2023 - 05.2023
  • Issued receipts, refunds, credits or change due to customers.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Resolved customer complaints professionally in accordance with company policy.
  • Stocked shelves with merchandise when needed.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Performed other duties as assigned by management.
  • Answered customer inquiries regarding store policies and procedures.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Collected payments and provided accurate change.
  • Greeted customers promptly and responded to questions.
  • Counted and balanced cashier drawers.
  • Maintained work area and kept cash drawer organized.
  • Offered customers carry-out service at completion of transaction.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.

Cashier

1 2 3 Dollar
Kelston Mall, Auckland
03.2015 - 08.2017
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Ensured compliance with all safety regulations within the store environment.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Followed company security procedures for handling large sums of money.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Issued receipts, refunds, credits or change due to customers.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Maintained work area and kept cash drawer organized.
  • Counted and balanced cashier drawers.
  • Greeted customers promptly and responded to questions.
  • Checked personal identifications during alcohol and tobacco sales.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Scanned items and checked pricing on cash register for accuracy.
  • Built and maintained productive relationships with employees.

Cashier

1 2 3 dollar
Mt Wellinton, Auckland
01.2012 - 12.2014
  • Stocked shelves with merchandise when needed.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Answered phone calls to assist customers with questions and orders.
  • Scanned items and checked pricing on cash register for accuracy.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Offered customers carry-out service at completion of transaction.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Answered customers' questions and provided information on store procedures or policies.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Greeted customers promptly and responded to questions.
  • Counted and balanced cashier drawers.
  • Maintained work area and kept cash drawer organized.
  • Welcomed customers, offering assistance to help find store items.
  • Processed customer payments quickly and returned exact change and receipts.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Processed sales transactions to prevent long customer wait times.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Issued receipts, refunds, credits or change due to customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Answered customer inquiries regarding store policies and procedures.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.

Education

Bachelor of Arts -

Ewha University in Korea
Seoul Korea
02-1980

Some College (No Degree) - Academic Foundation

Laidlaw College
Henderson, NZ

Skills

  • Cash register operation
  • Customer service excellence
  • Payment processing
  • Inventory management
  • Product merchandising
  • Sales promotion strategies
  • Cash handling
  • Point-of-sale operation
  • Product knowledge
  • Merchandise restocking
  • Security awareness
  • Store presentation and cleaning
  • Friendly demeanor
  • Store opening and closing procedures
  • POS transaction approvals
  • Display setup and maintenance
  • Loss prevention

Languages

Korean
Native/ Bilingual

Timeline

Retail Cashier

E- Things
05.2023 - Current

Cashier

Maky Yaky
01.2023 - 05.2023

Cashier

1 2 3 Dollar
03.2015 - 08.2017

Cashier

1 2 3 dollar
01.2012 - 12.2014

Bachelor of Arts -

Ewha University in Korea

Some College (No Degree) - Academic Foundation

Laidlaw College

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Jung Song