Apoiliu (Janice) Mene
Auckland,New Zealand
Summary
I am a friendly and helpful person who is able to communicate effectively with customers from diverse backgrounds. have strong customer service skills with the ability to work well under pressure and go the extra mile to ensure the customer needs are met. I am a fast learner and endeavor to achieve set tasks given. Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
5
5
years of professional experience
Work History
Retail Assistant
Loop Duty Free Auckland Airport
2022.08
- Serving customers using cash register and EFTPOS system
- Answering enquiries and promoting shop products
- Ensuring the day runs smoothly.
Retail Assistant
Aelia Duty Free
2023.06 - Current
- Serving customers using cash register and EFTPOS system
- Answering enquiries and promoting shop products
- Ensuring the day runs smoothly.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Retail Assistant
Z Gas Station
2021.10 - 2022.06
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Southern Food Fresh Hamilton
2019.12 - 2021.06
- Pick and Pack client orders
- Liaise with departments to ensure the orders are correct.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Education
High School Diploma -
Mount Ridley College
Melbourne, Australia10.2018
Skills
- Problem-solving, listening to customers' needs
- Friendly and Helpful
- Customer Assistance
- Multitasking Competence
- Patience and Empathy
- POS System Operation
- Time Management Capabilities
Qualifications
- Skills for Industry,
- Work Preparation Programme,
- Call Centre People,
Customer Service, 08/2022
- MSL Training: Certificate in Retail,
- Customer Service and Sales Support Level 3, 4
Customer Service 10/2021 - 04/2022
References
Rajwinder Kaur
Aelia Duty Free ASM
email: r.kaur@lagardereawpl.com
ph: 027 200 8440
Paul Chee
Aelia Duty Free Manager
email: p.chee@lagardereawpl.com
ph: 027 436 1176
Languages
English
Full Professional
Samoan
Native or Bilingual
Timeline
Retail Assistant
Aelia Duty Free
2023.06 - Current
Retail Assistant
Loop Duty Free Auckland Airport
2022.08
Retail Assistant
Z Gas Station
2021.10 - 2022.06
Southern Food Fresh Hamilton
2019.12 - 2021.06
High School Diploma -
Mount Ridley College
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