Jurnee Kara
Hamilton
Summary
I am Reliable and hardworking professional known for honesty and trustworthiness. A quick learner eager to acquire new skills, I demonstrate strong communication abilities and thrive in collaborative team environments. My flexibility and strong work ethic enable me to adapt and contribute effectively to any team
Overview
8
8
years of professional experience
Work History
Customer Service Representative
ACC
Hamilton Central, Hamilton
08.2023 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed effective working relationships with team members across multiple departments.
- Attended regular training sessions on updates and changes within the industry or organization.
- Participated in weekly huddles with team members in order to discuss common goals and objectives.
- Maintained records of customer interactions, comments, and complaints.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Responded to customer inquiries via email in a timely manner.
Supervisor
Specsavers
Auckland, AUK
02.2021 - 03.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
Clinical Coordinator
Specsavers
Auckland, AUK
07.2020 - 03.2022
- Mentored new clinical staff members for proper onboarding and orientation processes.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Front of House Team Member
Piknik Cafe Castor Bay
Auckland, AUK
01.2019 - 02.2020
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Greeted customers and answered inquiries regarding menu items and specials.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Christmas Casual Retail Assistant
Sunglass Hut
Auckland, AUK
10.2018 - 01.2019
- Greeted, welcomed and offered immediate assistance to store customers.
- Kept merchandise organized with regular recovery work.
- Stocked seasonal displays with high-demand items and frequently replenished merchandise.
- Assisted customers with sales orders, returns and exchanges.
Assistant manager
Smiggle Albany
06.2018 - 10.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Kept store clean and organized to provide shoppers with pleasant experience.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Trained and mentored new employees.
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Processed cash, credit, debit, and check payments.
Kitchen Hand
Lone Star
01.2017 - 09.2017
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Education
Some College (No Degree) -
Hamilton Girls High
Hamilton, WKOSkills
- Effective time management
- Strong customer relationship skills
- Staff Supervision and Oversight
- Employee Development and Training
- Complaint Resolution
- Proficient Problem-Solving Skills
- High Level of Trustworthiness
- Dependable and Reliable
- Sales Records Administration
- Team Collaboration
- Cash Register Operation Expertise
- Exceptional Customer Service
- Call Management Proficiency
- Inbound and Outbound Communication
- Knowledge of Call Center Procedures
Timeline
Customer Service Representative
ACC
08.2023 - Current
Supervisor
Specsavers
02.2021 - 03.2022
Clinical Coordinator
Specsavers
07.2020 - 03.2022
Front of House Team Member
Piknik Cafe Castor Bay
01.2019 - 02.2020
Christmas Casual Retail Assistant
Sunglass Hut
10.2018 - 01.2019
Assistant manager
Smiggle Albany
06.2018 - 10.2018
Kitchen Hand
Lone Star
01.2017 - 09.2017
Some College (No Degree) -
Hamilton Girls High
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