Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jurnee Kara

Hamilton

Summary

I am Reliable and hardworking professional known for honesty and trustworthiness. A quick learner eager to acquire new skills, I demonstrate strong communication abilities and thrive in collaborative team environments. My flexibility and strong work ethic enable me to adapt and contribute effectively to any team

Overview

8
8
years of professional experience

Work History

Customer Service Representative

ACC
Hamilton Central, Hamilton
08.2023 - Current
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Developed effective working relationships with team members across multiple departments.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Participated in weekly huddles with team members in order to discuss common goals and objectives.
  • Maintained records of customer interactions, comments, and complaints.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Responded to customer inquiries via email in a timely manner.

Supervisor

Specsavers
Auckland, AUK
02.2021 - 03.2022
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Evaluated employee performance and coached and trained to improve weak areas.

Clinical Coordinator

Specsavers
Auckland, AUK
07.2020 - 03.2022
  • Mentored new clinical staff members for proper onboarding and orientation processes.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Greeted customers, helped locate merchandise, and suggested suitable options.

Front of House Team Member

Piknik Cafe Castor Bay
Auckland, AUK
01.2019 - 02.2020
  • Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Christmas Casual Retail Assistant

Sunglass Hut
Auckland, AUK
10.2018 - 01.2019
  • Greeted, welcomed and offered immediate assistance to store customers.
  • Kept merchandise organized with regular recovery work.
  • Stocked seasonal displays with high-demand items and frequently replenished merchandise.
  • Assisted customers with sales orders, returns and exchanges.

Assistant manager

Smiggle Albany
06.2018 - 10.2018
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Kept store clean and organized to provide shoppers with pleasant experience.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Trained and mentored new employees.
  • Completed store opening and closing procedures.
  • Counted out cash drawers and balanced totals.
  • Processed cash, credit, debit, and check payments.

Kitchen Hand

Lone Star
01.2017 - 09.2017
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.

Education

Some College (No Degree) -

Hamilton Girls High
Hamilton, WKO

Skills

  • Effective time management
  • Strong customer relationship skills
  • Staff Supervision and Oversight
  • Employee Development and Training
  • Complaint Resolution
  • Proficient Problem-Solving Skills
  • High Level of Trustworthiness
  • Dependable and Reliable
  • Sales Records Administration
  • Team Collaboration
  • Cash Register Operation Expertise
  • Exceptional Customer Service
  • Call Management Proficiency
  • Inbound and Outbound Communication
  • Knowledge of Call Center Procedures

Timeline

Customer Service Representative

ACC
08.2023 - Current

Supervisor

Specsavers
02.2021 - 03.2022

Clinical Coordinator

Specsavers
07.2020 - 03.2022

Front of House Team Member

Piknik Cafe Castor Bay
01.2019 - 02.2020

Christmas Casual Retail Assistant

Sunglass Hut
10.2018 - 01.2019

Assistant manager

Smiggle Albany
06.2018 - 10.2018

Kitchen Hand

Lone Star
01.2017 - 09.2017

Some College (No Degree) -

Hamilton Girls High

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Jurnee Kara