JUSTIN
Taupo,New Zealand
Summary
Dynamic professional with extensive experience in customer service and conflict resolution. Proven ability to mentor teams and manage challenges effectively, ensuring operational excellence. Skilled in multitasking and effective communication, consistently enhancing customer satisfaction and fostering a collaborative work environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Pizza Cook
Tamatea Pizza Hut
Taupo, New Zealand
01.2022 - Current
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Provided guidance and leadership to employees on shift.
- Managed unexpected challenges, ensuring minimal disruptions to operations.
- Skilled in mentoring new team members and ensuring adherence to policy and procedures.
Health Shuttle Assistant
Hato Hone St.John
Taupo, New Zealand
11.2023 - 11.2024
- Facilitated patient transportation.
- Ensuring safety and security of patients.
- Documentation
Customer Service Representative
NAPCLOUD INDIA PVT LTD
Punjab, India
01.2021 - 01.2022
- Answering customer inquiries and solving their issues relating to their orders and generating invoices
- Reverting and closing open tickets or emails relating to customer feedback or concerns
Safety and Security Marshal
INTER GLOBE AVIATION PVT. LTD. (INDIGO AIRLINES)
New Delhi, India
01.2020 - 01.2021
- Conducting night audits to ensure that safety and security parameters are implemented.
- Handling departure and arrival flights at Airside
- Ensuring all materials, goods and passenger baggage are loaded safely and securely.
- Supervising unloading and loading of Dead load (cargo, mail, engineering goods & passenger baggage)
- Preparing load sheet and presenting to pilot in command
- Recording post-flight activities and filing legal documents
Customer Service Executive
INTER GLOBE AVIATION PVT. LTD. (INDIGO AIRLINES)
New Delhi, India
01.2014 - 01.2020
- Checking in passengers, issuing boarding passes and checking in baggage of passengers
- Making reservations and preparing itineraries
- Assisting Passengers at arrivals especially assisting old age and minors to get their luggage on priority or solving any mishandling of luggage
Front Desk Executive
BREW MASTER
Jalandhar, India
01.2012 - 01.2014
- Welcoming guests, escorting guests to reserved tables.
- Taking reservations over phone and software apps.
Education
BA - AIRLINES, TOURISM AND HOSPITALITY
LOVELY PROFESSIONAL UNIVERSITY
PUNJAB, India01.2012
12TH GRADE -
SRI GURU RAM DAS PUBLIC SCHOOL
AHUJLA, PUNJAB, India01.2009
10TH GRADE -
ST. JOSEPH CONVENT SCHOOL
KAHNUWAN, PUNJAB, India01.2006
Skills
- Conflict resolution
- Time management
- Strong observational skills
- Team player
- Multitasking Abilities
- Effective communication
- Problem-solving skills
Passion
Looking after the elderly and aged community has been close to my heart as I had the opportunity to look after my ailing grandmother until her passing. This experience taught me patience, compassion, and humility in looking after those who are no longer physically active. I hail from a hard-working and God fearing background, where solid social values and strict religious upbringing has inculcated discipline, punctuality, and kindness in me.
Languages
English
Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Certification
- First Aid Level 1
References
- Ajay Belchada, Corrections Officer - Management Unit, Rimutaka Prison, Ph 045290455/ext 64555, ajay.belchada@corrections.govt.nz
- Rebecca Robertson, Funding Coordinator - Budget House, Ph 073771094, Cell Ph 0220479133, rebecca@tbas.org.nz
Timeline
Health Shuttle Assistant
Hato Hone St.John
11.2023 - 11.2024
Pizza Cook
Tamatea Pizza Hut
01.2022 - Current
Customer Service Representative
NAPCLOUD INDIA PVT LTD
01.2021 - 01.2022
Safety and Security Marshal
INTER GLOBE AVIATION PVT. LTD. (INDIGO AIRLINES)
01.2020 - 01.2021
Customer Service Executive
INTER GLOBE AVIATION PVT. LTD. (INDIGO AIRLINES)
01.2014 - 01.2020
Front Desk Executive
BREW MASTER
01.2012 - 01.2014
BA - AIRLINES, TOURISM AND HOSPITALITY
LOVELY PROFESSIONAL UNIVERSITY
12TH GRADE -
SRI GURU RAM DAS PUBLIC SCHOOL
10TH GRADE -
ST. JOSEPH CONVENT SCHOOL
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