Justin-Anthony Moeai
Auckland,Manukau City
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
9
9
years of professional experience
Work History
Account Manager
The Knowledge Academy
Newmarket, AUK
10.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for clients to help them achieve their business goals.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Store Manager
Kathmandu
Auckland, St Lukes
09.2022 - 08.2023
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
Assistant Manager
Kathmandu
Auckland, AUK
08.2022 - 09.2022
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
Third in Charge
Kathmandu
Auckland, AUK
04.2022 - 08.2022
- Increased team efficiency by streamlining communication channels and implementing time-saving procedures.
- Assisted in the development of strategic plans to improve overall company performance and reach business objectives.
- Mentored junior staff members to enhance their professional growth and improve team dynamics.
- Managed budgets effectively, ensuring optimal allocation of resources while meeting financial targets consistently.
Sales Assistant
Kathmandu
Auckland, AUK
01.2022 - 06.2022
- Increased sales by building strong customer relationships and providing excellent service.
- Boosted store revenue through upselling and cross-selling techniques.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
Manufacturing Team Leader
Krispy Kreme
Mauku, AUK
03.2021 - 12.2021
- Streamlined production processes by implementing efficient workflow strategies, resulting in reduced lead times and increased output.
- Developed a comprehensive training program for new team members, ensuring smooth onboarding and quick integration into the manufacturing process.
- Managed a team of skilled operators, maintaining high levels of productivity and quality while adhering to strict safety standards.
- Reduced downtime by performing routine maintenance checks and addressing equipment issues promptly, ensuring continuous production flow.
Senior Machine Operator
The Griffins Food Company
Papakura, AUK
03.2017 - 04.2021
- Enhanced production efficiency by implementing preventive maintenance schedules for machinery.
- Reduced downtime by troubleshooting and resolving machine issues promptly.
- Increased overall output by optimizing machine settings and adjusting parameters for optimal performance.
- Boosted safety standards through proper training and adherence to company protocols, reducing accidents in the workplace.
Education
Manurewa High School
Manurewa, NZ12.2016
Skills
- Customer Service
- Client Relationship Management
- Team Training
- Account Servicing
- Account Management
- Upselling
- Customer Needs Assessment
- Outbound Telephone Marketing
- Product Training
- Sales Tactics
Timeline
Account Manager
The Knowledge Academy
10.2023 - Current
Store Manager
Kathmandu
09.2022 - 08.2023
Assistant Manager
Kathmandu
08.2022 - 09.2022
Third in Charge
Kathmandu
04.2022 - 08.2022
Sales Assistant
Kathmandu
01.2022 - 06.2022
Manufacturing Team Leader
Krispy Kreme
03.2021 - 12.2021
Senior Machine Operator
The Griffins Food Company
03.2017 - 04.2021
Manurewa High School